Ratings based on 885 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Overpriced
Posted Mar. 5, 2024 on HotelsSuper expensive for what you get. Long lines for drinks, slow pool service. Room was $1400+ per night and was no nicer than a Hampton inn. Place was 2/3 empty and they charged $250 for a late checkout. $3 dollar drinks are $25…
Comment from Hotel Management
Mar. 8, 2024 by General Manager, Hotel Management
Aloha Zachary,Thank you for your review. We regret to learn that your experience fell short of expectations. Rest assured, our prices are competitive for our area— though please know we are always seeking new ways to elevate our guest experience, and we'll be sure to share your feedback with our internal team. That being said, we hope to deliver a fantastic overall value the next time you visit our property. Mahalo,Wendle Lesher,General Manager
by A traveller from Rexford
Posted Feb. 26, 2024 on Expedia
Wonderful property and stay
Comment from Hotel Management
Mar. 1, 2024 by General Manager, Hotel Management
Aloha Megan,It was such a pleasure to welcome you to Grand Wailea, A Waldorf Astoria Resort. We appreciate your kind words and are delighted you enjoyed your experience. Thank you for your review and perfect rating, and we hope to welcome you back soon.Mahalo,Wendle Lesher,General Manager
by A traveller
Highly recommend
Posted Feb. 24, 2024 on HotelsFantastic resort. All staff were extremely helpful and friendly. Beautiful pool and beach. Rooms were great. Didn’t leverage restaurants as reviews were not stellar and far overpriced ($50 for a bowl of pasta?). Only negative is they felt understaffed. For example quick breakfast place to grab coffee, sandwich, etc was always busy with 10 people in line and took 30 mins. Poor staff their tried there best and super nice, but they needed more help as that’s a silly wait for coffee
Comment from Hotel Management
Feb. 27, 2024 by General Manager, Hotel Management
Aloha Jason,We are thrilled you enjoyed your stay at Grand Wailea, A Waldorf Astoria Resort, and found our amenities and rooms beautiful. Your compliments regarding our team's hospitality are greatly appreciated, and we also appreciate your feedback regarding the wait times you encountered. Your feedback is invaluable and will be utilized to improve our guest experience. Thank you for choosing us, and we hope to welcome you back soon, with every aspect of your stay even more seamless.Mahalo,Wendle Lesher,General Manager
by A traveller
Posted Feb. 24, 2024 on Expedia
Very nice and welcoming
Comment from Hotel Management
Feb. 27, 2024 by General Manager, Hotel Management
Aloha Steve,A warm welcome goes a long way at Grand Wailea, A Waldorf Astoria Resort! We are so happy to have earned such positive feedback for our hospitality, and we hope you had an unforgettable time in Hawaii. It would be an honor to host you again!Mahalo,Wendle Lesher,General Manager
by A traveller
Posted Jan. 28, 2024 on Expedia
We enjoyed our visit here so much! Friendly staff. Excellent dining! Highly recommend!
Comment from Hotel Management
Jan. 30, 2024 by General Manager, Hotel Management
Aloha David,Thank you so much for choosing to stay with us at Grand Wailea, A Waldorf Astoria Resort. Our goal is to provide every guest with exceptional service, so we're thrilled you enjoyed your experience. We appreciate your recommendation and hope to welcome you back in the future.Mahalo,Wendle Lesher,General Manager
by A traveller from Weldon Spring
Posted Jan. 8, 2024 on Expedia
by A traveller
Posted Dec. 7, 2023 on Expedia
by A traveller
Posted Dec. 5, 2023 on Expedia
This is the most amazing place I’ve ever stayed! Everyone is over the top friendly, and the grounds are beyond what I could’ve imagined. It was an amazing place for my daughter, and we enjoyed the pools and the beautiful beach access.
The food and drinks at the resort are very expensive and that was a little bit of a shock, but I would do it all over again
Comment from Hotel Management
Dec. 7, 2023 by General Manager, Hotel Management
Aloha Cara,Thank you for sharing your comments with us. We are delighted to know that you had a truly enjoyable visit and appreciated our friendly staff members, beautiful pools, and lovely beach access. It was a pleasure hosting you, and we hope to see you again in the future. Mahalo,JP Oliver,Managing Director
by A traveller
Posted Nov. 30, 2023 on Expedia
Lovely grounds. nice lounge. The rooms should have microwaves. I know that is the new thing. remove them so people will buy from restaurant or deli. It is bad when you dine at the olivina, and have half your dinner you have to toss bc you can't reheat. what a waste of food when you talk about going green. The coffee is nespresso. Most people like plain coffee in the morning, and there was no tea. I saw a man purchase a coffee pot. again-transparent- bottom line is squeeze the customer. other than that nice.
Comment from Hotel Management
Dec. 5, 2023 by General Manager, Hotel Management
Aloha Deborah,Thank you for taking the time to leave such a thoughtful review. We're grateful for your kind compliments and insightful comments, which we'll pass along to our team. It was such a pleasure having you here, and we look forward to your return!Mahalo,JP Oliver,Managing Director
by A traveller
Posted Nov. 27, 2023 on Expedia
