Ratings based on 538 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Mar. 18, 2024 by Luseane Moa General Manager, Hotel Management
Thank you so much for your perfect scoring! We appreciate your time and stay with us. We hope to see you again.Take care and stay safe
by A traveller
Posted Mar. 15, 2024 on Expedia
The in-room description on the reservation through Expedia was different from the room into which we were booked.We were to have a “1 king, 2 bedroom suite, oceanfront” that priced out by Expedia from $550 to $560 per day (paid in advance through Expedia),not including taxes and fees.The hotel receptionist verified, the room we were actually booked into was a standard room, priced at approximately $325/day, not including taxes and fees and that we would have to work with Expedia for a refund. Expedia tried multiple times to verify the price differences and after at least 8 days, they informed us that they were unable to obtain approval for a refund from the manager. We also tried to speak to the manager. We were denied a phone number. We left multiple messages and never received a response. According to the receptionist, the manager, when she finally talked to Expedia, told them something about "room taxes,” indicating that what we had already paid did not account for room taxes. (Since we have not been able to talk to the manager we don’t know exactly what she reported to Expedia.) The manager may be confused, because our Expedia receipt shows that the higher room rate and room taxes were paid. Apparently Expedia can do no more for us. So, we are left with doubts about the efficacy of using Expedia to plan future travel, especially if hotels can switch the quality of a booked room at-will. We cannot recommend that any travelers plan a stay at the Kohea Kai Maui!
Comment from Hotel Management
Mar. 18, 2024 by Luseane Moa General Manager, Hotel Management
Thank you for sharing your experiences with us. We apologize for failing to meet your expectations. However, hotels have different taxes associated as well as hotel fee which is the only thing hotel collects upon arrival. Unfortunately due to booking and paying Expedia, you were referred back to Expedia to discuss your reservation because it is where you made the reservation. Hotel only collects your hotel fee. Again, we apologize this was not made clear to you and we hope in the near future you will allow us a chance to better accommodate you.
by A traveller
Posted Mar. 13, 2024 on Expedia
8 of us stayed in the 3 bedroom 2 bath suite. It was nice and spacious, larges kitchen and dinning area, washer and dryer. The staff was great, short drive to shopping center and eateries in the area. 👍👍👍
Comment from Hotel Management
Mar. 18, 2024 by Luseane Moa General Manager, Hotel Management
Thank you kindly for sharing your experiences with us. We are delighted to hear that you enjoyed your stay with us as well as the 3 bedroom Penthouse. We hope that you got to enjoy Maui and hopefully you visit us again soon. Take care and stay safe
by A traveller
Posted Mar. 9, 2024 on Expedia
Comment from Hotel Management
Mar. 29, 2024 by Luseane Moa General Manager, Hotel Management
Thank you for taking your time to review your stay with us. Thank you for staying with us and we hope to accommodate you again on your next trip to Maui. Take care and stay safe
by A traveller
Posted Mar. 6, 2024 on Hotels
Comment from Hotel Management
Mar. 12, 2024 by Luseane Moa General Manager, Hotel Management
Thank you so much for your perfect scoring review. We really appreciate your time and stay with us. Please visit us again on your next trip out to Maui.Take care and stay safe
by A traveller
Posted Mar. 5, 2024 on Hotels
Incredibly clean and great service. A very comfortable and compatible affordable place to stay on Maui.
Comment from Hotel Management
Mar. 12, 2024 by Luseane Moa General Manager, Hotel Management
Thank you so very much for sharing your experiences with us. We are so happy to hear that you enjoyed your stay with us. We really appreciate your stay with us and we hope that you will visit us again soon.Take care and stay safe
by A traveller
Great, friendly, clean hotel.
Posted Mar. 1, 2024 on HotelsGreat location. The had some good quality beach equipment (chairs, umbrellas, coolers) that you could borrow. Friendly staff. Breakfast was basic but ok.
Comment from Hotel Management
Mar. 12, 2024 by Luseane Moa General Manager, Hotel Management
Thank you so much for sharing your experiences with us. We are happy that you enjoyed your stay with us and the Aloha of our friendly staff. We appreciate your feedback for these are ways that helps us to improve on our services. Take care and do visit us again on your next visit to the island of Maui.
by A traveller
Posted Feb. 27, 2024 on Expedia
Comment from Hotel Management
Mar. 12, 2024 by Luseane Moa General Manager, Hotel Management
Thank you for your perfect scoring and we appreciate your time and stay with us. We hope to see you again on your next trip to Maui. Take care and stay safe.
by A traveller
Posted Feb. 26, 2024 on Expedia
The employees were kind and accommodating. Their performance was excellent. The room was clean, but outdated and a bit uncomfortable. The amenities were lacking. The pool area was misrepresented in photos. Not much dining in proximity. Ultimately lodging was, in my opinion, not worth the cost.
Comment from Hotel Management
Mar. 12, 2024 by Luseane Moa General Manager, Hotel Management
Thank you so much for sharing with us your experiences here at Kohea Kai Hotel Maui. We apologize if we failed to meet your expectations. We appreciate your feedback very much for this will help us to improve on our services. Thank you for choosing to stay with us and we hope that in the near future you will give us another chance to show you excellent service. Take care and stay safe
by A traveller
Posted Feb. 22, 2024 on Expedia
Parking is tight
Comment from Hotel Management
Feb. 26, 2024 by Luseane Moa General Manager, Hotel Management
Thank you for your perfect scoring and feedback. We really appreciate your time and stay with us. We hope to see you again. Take care and stay safe.
