Ratings based on 442 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 15, 2024 on Expedia
Old looking and need updating . The shag carpet is old and musty in bedrooms . Seems floors are dirty not clean. The cable service was not connecting to stations in main living. View was nice and kitchen was supplied very well ! Washer and dryer in room was great and worked efficiently. Having a Dina Diner on site was great and convenient !! But overall stay was fine and convenient to where we wanted to go.
Comment from Hotel Management
Jan. 15, 2024 by Sugar Beach Resort - Maui Condo & Home, Hotel Management
Aloha Jane, Mahalo for your time in leaving us a review of your accommodations at Sugar Beach Resort - Maui Condo & Home. We are happy to read your stay was fine and the location was convenient. We are sorry to hear about the condition of the room. We were not aware during your stay of these concerns to ensure you have a wonderful experience with us. We have addressed your concerns about the condo to our unit quality team and will work on the necessary updates. We hope you had a great Maui trip.Mahalo!
by A traveller
Posted Nov. 27, 2023 on Expedia
Great beach front property!
Comment from Hotel Management
Jan. 15, 2024 by Sugar Beach Resort - Maui Condo & Home, Hotel Management
Aloha Tyler, Mahalo for your feedback. We are happy to read you enjoyed this beachfront property! Mahalo,
by A traveller
Posted Oct. 19, 2023 on Expedia
There was blood on the wall in the bathroom as well as pee and mold was dislodging from the tiles on the floor as we were showering, meanimg that the shower floor has probably NEVER been cleaned. Massive roaches also. Other than that it was a nice stay but for paying thousands of dollars i wouldnt expect mold to be taking a shower with me
Comment from Hotel Management
Nov. 5, 2023 by Sugar Beach Resort - Maui Condo & Home, Hotel Management
Aloha Corrine, We are sorry to hear about your stay. We reviewed your reservation and received no communication regarding these concerns. We wish we were aware of this during our stay. The rooms are inspected after cleaning. We are currently looking into this. Other than the accommodations, we hope you had a great time in Maui with your friends. Aloha
by A traveller
Posted Oct. 14, 2023 on Expedia
Comment from Hotel Management
Nov. 5, 2023 by Sugar Beach Resort - Maui Condo & Home, Hotel Management
Aloha Francis, Mahalo for the 5 out of 5 rating. We hope you had a great time in Maui. Aloha
by A traveller
Smelly
Posted Oct. 9, 2023 on HotelsCondo was clean, however dryer duct runs to the bathroom and that desperately needs to be cleaned , when using the bathroom fan dryer lint blows into the bathtub. Seems like this is a fire hazard! The area around the property has a strong sewage smell that we did not experience anywhere else on the property, for this reason we would not stay in this resort again.
Comment from Hotel Management
Oct. 14, 2023 by Sugar Beach Resort - Maui Condo & Home, Hotel Management
Aloha Eva, Mahalo for booking with us at Sugar Beach Resort - Maui Condo & Home. We are happy to hear the condo was clean. We are currently working on the dryer duct and unfortunately, due to no rain, the Kealia Ponds create a bad smell from dead fish because of the lack of water during the dry season. The property has talked to the Kealia Ponds and there is nothing they can do, except hope for more rain during this time of the year. Despite the experience you've had, we hope you had a wonderful time in Maui.
by A traveller from Lake Havasu
Posted Sep. 25, 2023 on Expedia
I think our only complaint was the fact that it was not made clear that the safe in the room was for owners only. Guests were not allowed to use it. We didn't find this out until after we checked in. Other then that the room was very clean and well kept. The view was amazing.
Comment from Hotel Management
Sep. 26, 2023 by Mahalo, Maui Condo & Home, Hotel Management
Aloha John, Mahalo for choosing to book with Maui Condo & Home - Sugar Beach. We appreciate your feedback. We are sorry to hear it was not mentioned the safe is for only the owner's use. We are looking into it. We are glad to hear the accommodation was clean and well-kept. We hope you choose to book with Maui Condo & Home in the future for your next Hawaii getaway!
by A traveller
Posted Aug. 24, 2023 on Expedia
Comment from Hotel Management
Sep. 16, 2023 by Maui Condo and Home, LLC, Hotel Management
Aloha,Thank you for the 4 of 5 review. We hope you enjoyed your stay.We look forward to hosting you again in the future.
by A traveller
Posted Jul. 27, 2023 on Expedia
Loved the condo. Beach just outside the sliding glass door. Very clean and quiet. Comfortable beds. Would definitely stay there again.
Only downfall was that there was only one roll of toilet paper in condo. When asked for a roll at front desk, I was told I would have to call the establishment I booked the room through? Expedia?? Had to run out and buy Toilet paper.
Great place, just bring your own TP.
by A traveller from San Juan Bautista
Posted Jul. 25, 2023 on Expedia
Great location! Lots of restaurants and shopping near by! Condo was clean and very comfortable. Highly recommended.
by A traveller
Posted Jul. 3, 2023 on Expedia
