Ratings based on 321 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Not a good experience
Posted Jan. 28, 2024 on HotelsOld tired Hotel which is in need of an overhaul. Rooms smell and are very damp. Had the poo tank outside our room so moved as the room smelt like a toilet. Had to run around the shower to get wet as the water presser is nothing, toilet didn’t like flushing so needed to press 3/4 times good for water saving. Second time at the hotel and it hasn’t improved so won’t be back. 6 years between stays.
by A traveller
Posted Dec. 1, 2023 on Expedia
great
Comment from Hotel Management
Jan. 14, 2024 by Unalomrat , Hotel Management
Dear Khun Steven;Warmest Greetings from Kacha Resort and Spa Koh Chang; We appreciate you taking the time to provide us with such detailed feedback about your stay. I am truly happy to hear that our services have met your expectations during your stay with Kacha Resort. Please keep in mind that your compliments have inspired all of us that we've run on the right track to reaching our guests' satisfaction and we will keep moving on. We're looking forward to welcoming you and your family back here again soon as your beautiful second home on the most beautiful island; Koh Chang. Kind Regards; Unalomrat Phuengyaempaphakul General Manager Kacha Resort and Spa Koh Chang
by A traveller
Posted Nov. 22, 2023 on Hotels
Nice resort on the beach noting need to check this when booking as also have across the road (that is also ok)
Stayed at chalet which is great. Large comfy room.
Swimming pool close to the beach is great.
Food is good, pad kapow pork, Tom yum etc
Comment from Hotel Management
Jan. 14, 2024 by Unalomrat , Hotel Management
Dear Khun David;Warmest Greetings from Kacha Resort and Spa Koh Chang; We appreciate you taking the time to provide us with such detailed feedback about your stay. I am truly happy to hear that our services have met your expectations during your stay with Kacha Resort. Please keep in mind that your compliments have inspired all of us that we've run on the right track to reaching our guests' satisfaction and we will keep moving on. We're looking forward to welcoming you and your family back here again soon as your beautiful second home on the most beautiful island; Koh Chang. Kind Regards; Unalomrat Phuengyaempaphakul General Manager Kacha Resort and Spa Koh Chang
by A traveller
Posted Apr. 20, 2023 on Hotels
by A traveller
Anniversary upgrade
Posted Nov. 12, 2022 on HotelsWe were upgraded to a ocean front villa for our anniversary which was greatly appreciated. The spa bathroom was awesome especially the tub area. We did have some issues with the shower faucet not getting hot water as well as the bathroom sink didn't have hot water. Breakfast was great and plentiful. Too bad that there was no beach as showed on there hotel photos.
Comment from Hotel Management
Nov. 13, 2022 by Unalomrat , Hotel Management
Dear Khun Tina;Warmest Greeting from Kacha Resort Koh Chang;Thank you very much for selecting us to stay during your beautiful vacation. I am truly happy to hear that your stay was fulfilled a memorable one. It's seemed like a good sign to tell us that we've run on a right track for reaching up our guests satisfaction, and we will definitely keep moving on. However, so sorry for the negative issues which lets you down, we will discuss and seeking for the best solutions. Highly appreciated your kind comment has noticed.We're keep looking forward to welcome you back here again in the next nearest future as your beautiful second home away from your home. Sincerely yours;Unalomrat Phuengyaempaphakul General Manager Kacha Resort and Spa Koh Chang
by A traveller
Posted Apr. 30, 2022 on Hotels
Comment from Hotel Management
Jun. 27, 2022 by Unalomrat , Hotel Management
Dear Khun Kim;
Warmest Greeting from Kacha Resort Koh Chang;
Thank you very much for selecting us to stay during your beautiful vacation. I am truly delightful to hear that your stay was fulfilled a memorable one. It's seemed a good sign to tell us that we've run on a right tract for reaching up our guests satisfaction as yours, and we will definitely keep moving on. Highly appreciated your kind comment has noticed.
We're keep looking forward to welcome you back here again in the next nearest future.
Sincerely yours;
Unalomrat Phuengyaempaphakul
General Manager
Kacha Resort and Spa Koh Chang
by A traveller
Very satisfied
Posted Apr. 27, 2022 on HotelsStayed with the family, really enjoyed it, good location, excellent pool and great friendly staff
by A traveller
Posted Jan. 5, 2022 on Hotels
Comment from Hotel Management
Jan. 8, 2022 by Kacha Resort & Spa, Koh Chang, Hotel Management
Thank you for your feedback. Looking forward to welcoming you again soon.
by A traveller
Kacha Resort
Posted Dec. 28, 2021 on HotelsWe stayed for a week, really enjoyed it. Bed very comfortably very and room very clean. Well kept pool, sun loungers supplied also towels easy to fall asleep listening to the ocean. Staff very friendly.
Comment from Hotel Management
Dec. 29, 2021 by Kacha Resort & Spa, Koh Chang, Hotel Management
Dear Khun Neil,
Warm Greeting from Kacha Resort & Spa, Koh Chang.
Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests.
We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang.
Best regards,
by A traveller
Posted Nov. 28, 2021 on Hotels
Comment from Hotel Management
Dec. 12, 2021 by Kacha Resort and Spa, Koh Chang, Hotel Management
Thank you for your feedback.
Looking forward to welcoming you again soon.
