Ratings based on 102 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Comfortable, modern and delightful
Posted Feb. 15, 2024 on HotelsWe did not regret staying here at all. The staff were just wonderful, the breakfast was one of the best I’ve ever had at any hotel, the parking was easy, and the room was huge and modern. The beds were honestly the most comfortable I’ve ever laid on and we were so well rested. Our shower was slightly flooding and within literally 2 minutes of me informing the staff, someone was at our door to help fix it. We’d come back in a heartbeat, and my only regret was not staying longer!
Comment from Hotel Management
Feb. 18, 2024 by Miguel Jaun General Manager, Hotel Management
Dear Alexandra,Thank you very much for your incredibly kind words about your recent stay at our hotel. We are beyond thrilled to hear that your experience with us was nothing short of exceptional.It brings us immense joy to know that our staff's hospitality, the quality of our breakfast, and the comfort of our rooms exceeded your expectations. Your feedback about the parking, the spacious and modern room, and the comfort of the beds means the world to us. We strive to provide a seamless and comfortable experience for all our guests, and we're thrilled that you found everything to your satisfaction.We're especially grateful for your understanding and appreciation of our prompt response to the issue with your shower. Your comfort and satisfaction are of utmost importance to us, and we're pleased that we could resolve the matter swiftly for you.It warms our hearts to hear that you would return to our hotel in a heartbeat and that your only regret was not staying longer. We would be absolutely delighted to welcome you back for another wonderful stay whenever you're ready.Once again, thank you for choosing to stay with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,
by A traveller
Posted Feb. 15, 2024 on Hotels
Comment from Hotel Management
Feb. 16, 2024 by Miguel Jaun General Manager, Hotel Management
Dear Barak,We would like to express our sincere gratitude for your fantastic rating following your recent stay at our hotel. Your high rating means the world to us and serves as a testament to our commitment to providing exceptional experiences for our guests.Once again, thank you for choosing to stay with us and for your outstanding rating. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.With thanks and best regards,
by A traveller
Posted Feb. 2, 2024 on Expedia
We enjoyed our stay at Holiday Inn. The rooms are big, modern and very clean. The location was perfect, staff were helpful and the pools were super nice. The hotel is perfect for families, as they have splash area for kids, a play room inside and playground outside.
Comment from Hotel Management
Feb. 6, 2024 by Miguel Jaun - General Manager, Hotel Management
Dear Silvia, We are overjoyed to read your fantastic 5/5 review, and we truly appreciate you taking the time to share your experience. It brings us immense joy to know that you enjoyed your stay with us.Your kind words about our spacious, modern, and very clean rooms, perfect location, helpful staff, and super nice pools mean a lot to us. We're especially thrilled that you found our hotel perfect for families, and it warms our hearts to hear that the splash area for kids, playroom inside, and outdoor playground contributed to a memorable experience for you and your family.Thank you for choosing Holiday Inn Resort Samui Bophut Beach. We hope to have the pleasure of welcoming you and your family back for another delightful stay in the future.With thanks and best regards, Miguel JaunGeneral Manager
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Jan. 28, 2024 by Miguel Jaun - General Manager, Hotel Management
Dear hamza, Thank you for choosing to stay at the Holiday Inn Resort Samui Bophut Beach, and for taking the time to give us a perfect score! We're thrilled to hear that you had an excellent experience during your stay.Your positive feedback is truly appreciated. If you have any specific highlights or aspects of your stay that you particularly enjoyed, we would love to hear more about them. Your insights can guide us in maintaining and enhancing the high standards we strive for.Once again, thank you for your glowing review. We look forward to the pleasure of welcoming you back for another exceptional stay in the future.With thanks and best regards, Miguel JaunGeneral Manager
by A traveller
Posted Jan. 13, 2024 on Expedia
Brand new hotel very family friendly
Spacious room with dedicated bunk bed room for the kids. Large shower and bath tube and a stool to allow kids to use the sink.
The only suggestion to improve is to have a stronger moderation and control of the indoor playground area and eventually some kind of more interactive and organised mini club
Comment from Hotel Management
Jan. 15, 2024 by Miguel Jaun - General Manager, Hotel Management
Dear Donatello, Thank you for choosing our Resort for your stay! We're delighted to hear that you found our hotel to be very family-friendly and that the spacious room with a dedicated bunk bed area for the kids met your expectations.We thank you for your valuable suggestion to enhance the indoor playground area and explore more interactive and organized options for the mini club. Your input is crucial as we continuously strive to improve our offerings.We look forward to implementing your suggestions and are eager to welcome you and your family back for another memorable stay. Thank you once again for choosing our Holiday Inn Resort Samui Bophut Beach.With thanks and best regards, Miguel JaunGeneral Manager
by A traveller
Posted Jan. 8, 2024 on Hotels
Comment from Hotel Management
Jan. 11, 2024 by Miguel Jaun - General Manager, Hotel Management
Dear Balaram, Thank you for choosing to stay at Holiday Inn Resort Samui Bophut Beach. We appreciate your feedback, although we regret to learn that your experience did not meet your expectations.Upon investigation with our team, we couldn't find any recorded incidents during your stay. Your satisfaction is our top priority, and we would appreciate the opportunity to understand your concerns better. However, please note that contact details cannot be left in this response.If you could kindly reach out to the hotel directly, we would be grateful for the chance to address any issues you may have encountered and work towards a resolution.We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,Miguel JaunGeneral Manager
by A traveller
Posted Jan. 7, 2024 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by Miguel Jaun - General Manager, Hotel Management
Dear Gillian, Many thanks for your fantastic review, wonderful to see that you truly enjoyed your recent stay with us. The hotel team and I are looking forward to welcoming you back soon, with best regards, Miguel
by A traveller
Posted Jan. 4, 2024 on Expedia
Comment from Hotel Management
Jan. 28, 2024 by Miguel Jaun - General Manager, Hotel Management
Dear Binay, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address any concerns you may have.However, as your review does not include specific details, it's challenging for us to identify the issues you encountered during your stay. We would greatly appreciate it if you could provide additional information or contact us directly so that we can better understand your experience and work towards a resolution.Guest satisfaction is our top priority, and we are committed to ensuring a positive experience for every guest. Your input is invaluable in helping us improve our services.We hope to have the opportunity to discuss your concerns further and welcome you back for a more enjoyable stay in the future.With thanks and best regards, Miguel JaunGeneral Manager
by A traveller
Posted Jan. 3, 2024 on Wotif
We really enjoyed our stay here with our two kids (6 and 9). The facilties are so great for families and it was very clean and well kept. Staff always had a smile for us. The kids loved the water park and the kids club and we got to enjoy some downtime because of that. Well worth the $ for a super easy family holiday. Location is great too!
Comment from Hotel Management
Jan. 8, 2024 by Miguel Jaun - General Manager, Hotel Management
Dear Bonnie, Thank you so much for choosing to stay at our Resort and for taking the time to share your experience with us!We're thrilled to hear that you and your family had such a fantastic time during your stay. Creating a welcoming and enjoyable experience for families is a top priority for us, and we're delighted to know that our facilities were well-suited for your needs. Our team takes great pride in maintaining a clean and welcoming environment for our guests, and it's wonderful to hear that you found everything well-kept.It's fantastic that the little ones had a blast at the Splash Pad and kids' club – seeing the kids happy and entertained truly makes our day! We understand how precious downtime can be for parents, and we're glad you were able to enjoy some relaxing moments while the kids had their fun.We appreciate your kind words about our staff. Ensuring our guests feel welcome and taken care of is something we prioritize, and it's heartwarming to know that our team's smiles made a positive impact on your stay.We're thrilled to have been a part of your family holiday and that our location added to the convenience and enjoyment of your experience.Thank you again for your wonderful feedback. We can't wait to welcome your family back for another memorable stay in the future!With thanks and best regards, Miguel JaunGeneral Manager
by A traveller
Posted Nov. 21, 2023 on Hotels
Comment from Hotel Management
Nov. 23, 2023 by Miguel Jaun - General Manager, Hotel Management
Dear Robert, Thank you for taking the time to share your feedback.We regret that your experience fell below your expectations. We truly value guest feedback as it helps us continually improve. Regrettably, without specific details about your stay, we are unable to address the concerns directly.Your satisfaction is our priority, and we'd love to learn more about your experience to ensure we address any areas needing attention. If there's an opportunity to discuss your stay in more detail, please feel free to reach out to our guest relations team directly through Expedia's messaging platform.We hope to have the chance to welcome you back for a stay that exceeds your expectations.With best regards, Miguel
