Ratings based on 933 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Expedia
Slightly old but very clean and well equipped. Hourly shuttle bus to Mong kok mtr was good. Would have been better if it operated every half hour instead.
Comment from Hotel Management
Mar. 4, 2024 by Front Office Manager, Hotel Management
Dear MelinaThank you for your recent stay and valuable comments. We will continue striving for excellent service and facilities for our guests. Hope we will have the pleasure of welcoming you back in the near future.
by A traveller
Posted Feb. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 4, 2024 by Front Office Manager, Hotel Management
Dear AnnieThank you for your time rating our service. We will do our best to provide impeccable service to our guests. Hope that we will have the opportunity to be of service to you in the near future.
by A traveller
Posted Feb. 27, 2024 on Expedia
I have stayed here before and had a bigger room, I think it might be a struggle for two people in the smallest rooms. The pool is good, if small and the changing facilities not good. (Change in your room). I arrived early and they let me swim to freshen up, for which I was very grateful
Comment from Hotel Management
Mar. 4, 2024 by Front Office Manager, Hotel Management
Dear ChristopherThank you for your recent stay and valuable comments. We will continue striving for excellent service and facilities for our guests. Hope we will have the pleasure of welcoming you back soon.
by A traveller
Posted Feb. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 21, 2024 by Front Office Manager, Hotel Management
Dear ANNAWe must express our sincere thanks for your recent patronage. It is our pleasure that you had an enjoyable stay. We will maintain our professional service to ensure every of our guests stay delightful. Looking forward to welcoming you back in the near future.
by A traveller
Nice and convenient
Posted Feb. 10, 2024 on HotelsWe stayed in this hotel before a cruise. We arrived at the hotel quite late due our late flight. The receptionist was very nice and accommodating. The check-in process was quick. We forgot to bring the adapter to convert our Canadian electronic plugs to the receptacle in Hong Kong. The receptionist provided us an adapter for use during our stay.
The room was very nice, clean and spacious. It faced the Waterloo Street and has plenty of sunlight during the daytime. The bathroom was also quite roomy with all necessary toiletries. The hotel indicated no daily cleaning of the room but would change the towels and replace toiletries if needed. This new policy was fine to us as we usually don't replace the towels everyday to help the environment.
The hotel location was quite convenient with ample restaurants and shops around. It was about 15 minutes walk to a local market, which offered ample selection of vegetables and fruits. The hotel also offered a shuttle service to the Longham Place in Mongkok, which has plenty of shopping shops and eateries as well as close to the subway station. The shuttle service ran only on the hour and could be more convenient to run twice in the hour.
The check-out process was also quick and simple. We planned to stay in this hotel after returning from the cruise.
Comment from Hotel Management
Feb. 13, 2024 by Front Office Manager, Hotel Management
Dear LaurenceWe would like to thank you for choosing Metropark Hotel Kowloon. We always endeavor to provide professional hospitality to our guests and will try our every effort to enhance our service. Hope we will have the pleasure to welcoming you back in the near future.
by A traveller
Nice and convenient
Posted Feb. 10, 2024 on HotelsWe returned from a cruise and stayed in this hotel. The check-in process was quick and simple. The receptionist obtained all information after scanning our passports. We forgot to bring the adapter to convert our Canadian electronic plugs to the receptacle in Hong Kong. The receptionist provided us an adapter for use during our stay.
The room was very nice, clean and spacious. It faced the Waterloo Street and has plenty of sunlight during the daytime. The bathroom was also quite roomy with all necessary toiletries. The hotel indicated no daily cleaning of the room but would change the towels and replace toiletries if needed. This new policy was fine to us as we usually don't replace the towels everyday to help the environment. Having said that, the cleaning staff, whom we met in the hallway, often offered to change the towels and replace the bottled water for us.
The hotel location was quite convenient with ample restaurants and shops around. It was about 15 minutes walk to a local market, which offered a ample selection of vegetables and fruits. The hotel also offered a shuttle service to the Longham Place in Mongkok, which has plenty of shopping shops and eateries as well as close to the subway station. The shuttle service ran only on the hour and could be more convenient to run twice in the hour.
The check-out process was also quick and simple. The receptionist asked for comments on our stay and invited us back. We would definitely stay in this hotel again.
Comment from Hotel Management
Feb. 13, 2024 by Front Office Manager, Hotel Management
Dear LaurenceThank you for your recent stay and valuable comments. We will continue striving for excellent service and facilities for our guests. Hope we will have the pleasure of welcoming you back soon.
by A traveller
Posted Feb. 2, 2024 on Expedia
They are not clean every day.
Comment from Hotel Management
Feb. 5, 2024 by Front Office Manager, Hotel Management
Dear Kenh SaoThank you for your recent stay and taking time to rate us 3 our of 5. It is definitely an important motivation to us for providing our guest a wonderful staying experience. We look forward to greeting you again in Metropark Hotel Kowloon.
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 26, 2024 by Front Office Manager, Hotel Management
Dear Kwai hThank you for rating us 4 out of 5. It is our ultimate goal to make every of our guests' stay a pleasurable stay. We will do our best to provide impeccable service to our guests. Hope that we will have the opportunity to be of service to you in the near future.
by A traveller
Posted Jan. 25, 2024 on Expedia
Very good
Comment from Hotel Management
Jan. 30, 2024 by Front Office Manager, Hotel Management
Dear JimmyThank you for your recent stay and taking time to rate us 4 out of 5. It is definitely an important motivation to us for providing our guest a wonderful staying experience. We look forward to greeting you again in Metropark Hotel Kowloon.
by A traveller
Posted Jan. 17, 2024 on Hotels
Comment from Hotel Management
Jan. 19, 2024 by Front Office Manager, Hotel Management
Dear Hung KwongThank you for your recent patronage to Metropark Hotel Kowloon. Please accept my sincere apologies that we did not provide a satisfactory staying experience for you. We will try our every effort to enhance our service. Hope we will have the opportunity to welcoming you back again in the future.
