Ratings based on 799 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 2, 2024
I had a great room. The staff was very good. Need additional lighting in certain areas of the resort, such around the pools and walkways.
Comment from Hotel Management
May 7, 2024 by Dreams Las Mareas Costa Rica, Hotel Management
Hello Richard,On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Costa Rica.We're very glad to know you had a great time in our resort and enjoyed every activity we have to offer. We truly hope to have the opportunity to host you once again in a near future. Best regards,Dreams Las Mareas Team
by A traveller
Posted Feb. 17, 2024 on Expedia
Best resort we have ever been to! Loved the property how lush and spread out it was. Loved all the monkeys. We will definitely come back!
Comment from Hotel Management
Feb. 20, 2024 by Dreams Las Mareas Costa Rica, Hotel Management
Hello Rosanna,Thank you for taking the time to share your feedback about your recent trip. We are thrilled to hear that you loved the property.We are glad that the monkeys were part of making your stay even better. We hope to welcome you back in the future, so you can continue to explore and enjoy the priceless natural beauty and wildlife that our country and our resort has to offer.Best regards,Dreams Las Mareas Team
by A traveller
Posted Feb. 15, 2024 on Expedia
I am rating this property very poorly for their customer service. We had a severe family illness (close to death) that resulted in 2 people from our group not being able to travel to this resort. I cancelled in advance of the trip and have been waiting for over a month and a half for a reply on a refund. After providing doctor's notes and much more documentation they have refused any refund or credit. When I was at the resort I asked the on site manager if there is anything I should do while there about the 2 people who couldn't travel and he said no, to leave it to senior management. They either sold the room to other guests and even if they didn't they benefitted by no one using the room (no cleaning), no one eating and no one drinking. This is unacceptable for a Dreams property and one that is owned by Hyatt. I even contacted Hyatt and they have yet to get back to me. While it is in their right according to the cancellation policy to decline my refund request, they have been terrible in communicating and not even offering any make-up (like a partial refund or even a credit at another Hyatt property). Buyer beware!
Comment from Hotel Management
Feb. 15, 2024 by Dreams Las Mareas Costa Rica, Hotel Management
Hello Sandro Roberto,We sincerely apologize for the difficulties you've experienced with customer service regarding your cancellation and refund request. Your situation involving a severe family illness is indeed a challenging one, and we understand the importance of a timely assistance during such times.It's disheartening to hear that your requests for a refund or credit have not been addressed promptly. We strive to provide exceptional service to all our guests, especially in circumstances like yours, and we regret that we fell short of meeting your expectations in this regard. It is important to mention that our colleagues have been requesting the information you mentioned as it is part of the process they have to follow as the reservation was booked through a third-party. We are working diligently to address the issues you've raised. From our end we have approved the refund requested and has been notified directly to the platform you made the reservation. It is important to you to follow up the case directly with them to see the status of the request. If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us. We value your feedback and your satisfaction is important to us. Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused.Kind regards,Dreams Las Mareas Team
by A traveller
Posted Feb. 12, 2024 on Expedia
Comment from Hotel Management
Mar. 27, 2024 by Dreams Las Mareas Costa Rica, Hotel Management
Hello Katherine,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team
by A traveller
Posted Feb. 9, 2024 on Expedia
Comment from Hotel Management
Mar. 27, 2024 by Dreams Las Mareas Costa Rica, Hotel Management
Hello,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team
by A traveller
Posted Feb. 7, 2024 on Expedia
It was very beautiful.
Comment from Hotel Management
Feb. 7, 2024 by Dreams Las Mareas Costa Rica, Hotel Management
Hello Stephen, Thank you for your kind comment! We're thrilled to hear that you found our resort beautiful. We hope to welcome you back to our resort in the future for another beautiful stay!Warm regards, Dreams Las Mareas Team
by A traveller
Posted Feb. 5, 2024 on Expedia
Comment from Hotel Management
Feb. 6, 2024 by Dreams Las Mareas Costa Rica, Hotel Management
Hello Jaclyn,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team
by A traveller
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Dreams Las Mareas Costa Rica, Hotel Management
Hello LexiMarie,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team
by A traveller
Posted Dec. 31, 2023 on Expedia
My experience at the all-inclusive hotel was abysmal. The customer service was atrocious, marked by blatant prejudice and racism from the staff. None of the promised VIP perks or credits were honored, creating a sense of deception. The overall safety of the place was questionable, and the road to the hotel was a nightmare to navigate. A regrettable choice that I strongly discourage.
Comment from Hotel Management
Jan. 2, 2024 by Dreams Las Mareas Costa Rica, Hotel Management
Hello Ruben, We want to express our sincere apologies for the deeply disappointing experience you had during your stay at our resort. Your feedback is extremely concerning, and it is disheartening to hear about the issues you encountered with customer service.We take such matters very seriously, we will investigate the incidents you mentioned as that kind of things has no place in our establishment.We apologize for any inconvenience caused by the failure to honor promised VIP perks. This is not reflective of our standards, and we will be reviewing our procedures to ensure that such oversights do not happen in the future.Once again, we apologize for the negative impression we have left you with. It is our sincere hope that you will reconsider, and we would welcome the opportunity to make amends and provide you with the experience you deserve.Best regards,Dreams Las Mareas Team
by A traveller
Posted Dec. 24, 2023 on Hotels
Comment from Hotel Management
Dec. 28, 2023 by Dreams Las Mareas Costa Rica, Hotel Management
Hello Matthew,We are sorry to know by your rate that your stay was not as pleasant as you would have liked. We would have liked to know more about your stay during and post stay, to improve our services.As professionals in the service industry, we know that feedback from our guests is very valuable, and the key to allowing constant improvement to achieve a high level of lasting quality in services.Thank you for your visit!Regards,
