Ratings based on 804 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 7, 2024 on Expedia
Highly recommend! The views were everything! Drinks and bartenders were a hit! Staff is very accommodating and rooms were clean and well kept. Loved my experience! I can’t wait to go back! 5 stars!
Comment from Hotel Management
Mar. 8, 2024 by Hotel Lomas del Volcán, Hotel Management
Dear Liliam,Thank you so much for taking the time to share your wonderful experience at Hotel Lomas del Volcán! We're thrilled to hear that you highly recommend our hotel and that the views, drinks, and our staff made your stay memorable.It's delightful to know that you enjoyed the clean and well-kept rooms. Your kind words are truly appreciated, and we can't wait to welcome you back for another 5-star experience. We look forward to making your next visit even more special!
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 6, 2024 by Hotel Lomas del Volcán, Hotel Management
Dear Evelina,Thank you for visiting us, and we are saddened to see through your qualification that you didn't enjoy your stay at our hotel. We sincerely apologize for not providing a better experience, and we regret any shortcomings that may have affected your time with us.Once again, we apologize for any inconvenience, and we look forward to the opportunity to better serve you.
by A traveller
Posted Feb. 17, 2024 on Expedia
Great hotel!
Comment from Hotel Management
Feb. 19, 2024 by Hotel Lomas del Volcán, Hotel Management
Dear Nicole,Thank you for your concise and positive feedback! We're thrilled to hear that you had a great experience at our hotel.We appreciate your support and hope to have the pleasure of welcoming you back for another great stay in the future!
by A traveller
Posted Feb. 14, 2024 on Expedia
We stayed in an amazing new cabin - it was great!! Staff were friendly and helpful; pool area was quite relaxing and we enjoyed the convenience of dining at the resort.
Comment from Hotel Management
Feb. 14, 2024 by Hotel Lomas del Volcán, Hotel Management
Dear Brian,Thank you for your wonderful feedback! We are thrilled to hear that you had a great stay in our amazing new cabin. It's fantastic to know that you found our staff friendly and helpful, contributing to a positive experience.We're delighted that you enjoyed the relaxing pool area and took advantage of the convenience of dining at the resort. Providing a seamless and enjoyable experience for our guests is our top priority, and we're glad to hear that we succeeded during your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable experience at our resort!
by A traveller
Posted Feb. 14, 2024 on Expedia
Didnt like the lighting in the room, too dim, i cant read..
Comment from Hotel Management
Feb. 14, 2024 by Hotel Lomas del Volcán, Hotel Management
Dear Lawrence,Thank you for choosing to stay at our hotel. We are pleased to receive a good qualification from you, as it indicates that you had a positive experience during your stay. Your satisfaction is our priority.We also appreciate your feedback. In the past few days, we have received similar comments about this issue, and we want to assure you that we are working on implementing solutions to address and resolve it soon. We hope to have the pleasure of welcoming you back on your next holiday in Costa Rica!
by A traveller
Lovely bungalow and fantastic town
Posted Feb. 7, 2024 on HotelsWe had an amazing bungalow with a view of the volcano. It was quiet and relaxing. The facilities are in fantastic condition and the food is great. The staff was really great and helpful in booking our activities.
Comment from Hotel Management
Feb. 7, 2024 by Hotel Lomas del Volcán, Hotel Management
Dear Andriy,Thank you for your lovely review! We're thrilled to hear that you had an amazing stay in our bungalow with a view of the volcano. It's wonderful to know that the atmosphere was quiet and relaxing for you.We're delighted that you found our facilities in fantastic condition and enjoyed the great food. Our team works hard to maintain a high standard, and it's rewarding to hear when our guests appreciate it.We're also glad that our staff was able to assist you in booking activities, making your experience even more enjoyable. If your travels bring you back to our fantastic town, we'd be honored to welcome you again.
by A traveller
Posted Feb. 5, 2024 on Expedia
Great!
Comment from Hotel Management
Feb. 6, 2024 by Hotel Lomas del Volcán, Hotel Management
Dear Leslie,We appreciate your choice in staying with us in La Fortuna. It's wonderful to hear that your stay was great. We look forward to the opportunity to welcome you back soon!
by A traveller
Posted Feb. 5, 2024 on Expedia
Good service
Comment from Hotel Management
Feb. 5, 2024 by Hotel Lomas del Volcán, Hotel Management
Dear Zahra,Thank you for visiting us. We are pleased to hear that you found our service to be good. Your positive feedback is greatly appreciated. We look forward to the opportunity of hosting you again on your next holiday in Costa Rica!
by A traveller
Posted Feb. 2, 2024 on Expedia
Everything
Comment from Hotel Management
May 27, 2024 by Hotel Lomas del Volcán, Hotel Management
Dear Lorena,Thank you for staying at our hotel. We're pleased to hear that you found everything to your satisfaction during your stay at Lomas del Volcán.We hope to welcome you back soon!
by A traveller
Upgrade Wi-Fi room service ??
Posted Jan. 29, 2024 on HotelsLovely accommodation spoilt by poor room Wi-Fi service
Comment from Hotel Management
Jan. 29, 2024 by Hotel Lomas del Volcán, Hotel Management
Dear David,Thank you for selecting our hotel in La Fortuna. We appreciate your kind words about finding our hotel lovely. However, we sincerely apologize for the inconvenience you experienced with the Wi-Fi during your stay. Please be assured that we are actively working to enhance the Wi-Fi infrastructure, and changes will be implemented soon to address and improve this situation. We value your feedback, and we hope you consider revisiting us in the near future to experience the positive changes firsthand.
