Ratings based on 473 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 9, 2024
I paid for a king bed and they gave me two queen. Said they couldn’t do anything about it. Not staying here again.
Comment from Hotel Management
May 13, 2024 by Natasha, Hotel Management
Thank you for taking the time to share your experience. We sincerely apologize that you did not receive the room type you reserved and the inconvenience this may have caused you. We understand the frustration your frustration, and we are committed to rectifying this issue promptly. Our management team has been notified, and they will personally investigate the matter to ensure a swift resolution. We value your patronage and hope to restore your faith in our services. NatashaGeneral Manager
by A traveller
Posted Feb. 19, 2024 on Expedia
It was very guiet
Comment from Hotel Management
Feb. 25, 2024 by Natasha, Hotel Management
Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Natasha General Manager
by A traveller
Posted Feb. 19, 2024 on Expedia
Nice place to stay
Comment from Hotel Management
Feb. 25, 2024 by Natasha, Hotel Management
We’re thrilled that you were satisfied with our stay. Your feedback is appreciated, and we hope to see you again soon! NatashaGeneral Manager
by A traveller
Posted Feb. 19, 2024 on Expedia
Expedia did not send my reservation to the hotel and the hotel would not offer me a room.
Comment from Hotel Management
Feb. 19, 2024 by Natasha, Hotel Management
Thank you for taking the time to share your feedback with us. We regret that you encountered challenges with your reservations. It's unfortunate that we were unable to accommodate your reservation. On behalf of our entire team, please accept our deepest apologies. We genuinely value your patronage, and we sincerely hope that you might consider affording us another opportunity to showcase the exemplary level of service that we consistently aspire to offer. Your satisfaction remains our main priority, and we are committed to rectifying the shortcomings you encountered. Please be assured that we are working closely with Expedia to put plans into place to prevent what you experienced from happening again. We look forward to the prospect of serving you again and ensuring that your next experience with us is nothing short of exceptional. NatashaGeneral Manager
by A traveller
Posted Feb. 18, 2024 on Expedia
Comment from Hotel Management
Feb. 25, 2024 by Natasha, Hotel Management
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!NatashaGeneral Manager
by A traveller
Posted Feb. 16, 2024 on Expedia
Comment from Hotel Management
Mar. 26, 2024 by Natasha, Hotel Management
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!NatashaGeneral Manager
by A traveller
Posted Feb. 12, 2024 on Expedia
I loved everything
Comment from Hotel Management
Feb. 25, 2024 by Natasha, Hotel Management
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!NatashaGeneral Manager
by A traveller
Posted Feb. 11, 2024 on Expedia
Clean and good breakfast selection
Comment from Hotel Management
Feb. 25, 2024 by Natasha, Hotel Management
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Natasha
by A traveller
Posted Jan. 30, 2024 on Expedia
The property was ok. Our room was infested with lady bugs in the shower and our beds and on the ceilings. The elevator always sounded like it was about to break as the door was closing. Staff was great.
Comment from Hotel Management
Feb. 25, 2024 by Natasha, Hotel Management
I earnestly apologize from the bottom of my heart for your unsatisfactory experience at our hotel. We are greatly disappointed that we did not meet your expectations. We shall look into the concerns you've mentioned and address with our team immediately. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. Detailed reviews help us understand our strong and weak points, and thereby develop the quality of our guest experience. On that note, we request you give us another chance to rectify our errors and earn your beloved trust!NatashaGeneral Manager
by A traveller
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Natasha, Hotel Management
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!NatashaGeneral Manager
