Note fondée sur 251 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,6 sur 5
82 % des clients le recommandent
3,8 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
1 sur 5
par un voyageur

Publié le 24 août 2021 sur Hotels
The first room had a odor and the shower curtain had mold on it. The second room air conditioner was not working properly
Commentaires de Gestion de l’hôtel
25 août 2021 par Manager on duty , Gestion de l’hôtel
Dear valued guest, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely, Management
2 sur 5
par un voyageur

Publié le 7 août 2021 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2021 par Manager on duty, Gestion de l’hôtel
Dear Joshua, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management
1 sur 5
par un voyageur

Dilapidated

Publié le 30 juill. 2021 sur Hotels
This place is cheap and conveniently located right off the highway. It is in terrible disrepair. Needs a major renovation, and a working elevator. The need was comfortable, the staff was nice, otherwise an unpleasant stay
Commentaires de Gestion de l’hôtel
4 août 2021 par Manager on duty, Gestion de l’hôtel
Dear Gary, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Management
5 sur 5
par un voyageur

Publié le 29 juill. 2021 sur Expedia
The property staff is very helpful and friendly... they are always smiling and very good witn communicating with the guest to help provide them with the best services needed for their current stay
Commentaires de Gestion de l’hôtel
16 sept. 2021 par Sincerely management , Gestion de l’hôtel
Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to serving you again!
5 sur 5
par un voyageur

Publié le 25 juill. 2021 sur Expedia
I cant said i didn't anything about the hotel this isn't my first time staying at this location.... With that being said i really enjoy the friendly and enthusiastic staff the were very professional and polite with big smiles onvtheir faces...
Commentaires de Gestion de l’hôtel
25 juill. 2021 par Manager on duty, Gestion de l’hôtel
Dear valued guest, Thank you for taking the time post this review. We are delighted and humbled by the your kind words. We all work very hard to try and ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay at the Suburban Extended Stay LaPlace. Sincerely, Management
1 sur 5
par un voyageur

Publié le 6 juill. 2021 sur Expedia
No hot water and had yo move to new room. Elevator was broken and staff member was stuck on there. Just a mess
Commentaires de Gestion de l’hôtel
7 juill. 2021 par Manager on duty , Gestion de l’hôtel
Dear valued guest, Thank you for taking the time to complete this review. We apologize for not being able to provide you with an overall perfect stay. Your fair and honest feedback will help us to continue to improve our overall operations. Thanks for letting me know. On behalf of our entire staff we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management
1 sur 5
par un voyageur

Publié le 4 juill. 2021 sur Hotels
Uncomfortable
Commentaires de Gestion de l’hôtel
4 juill. 2021 par Manager on duty , Gestion de l’hôtel
Dear valued guest, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management
4 sur 5
par un voyageur

Publié le 8 juin 2021 sur Expedia
The pool was closed until further notice.
Commentaires de Gestion de l’hôtel
9 juin 2021 par Manager on duty, Gestion de l’hôtel
Dear valued guest, Thank you for taking the time to complete this survey. We apologize for not being able to provide you with an overall perfect stay. Your fair and honest feedback will help us to continue to improve our overall operations. Thanks for letting me know. On behalf of our entire staff we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management
4 sur 5
par un voyageur

VERY PLEASED

Publié le 27 mai 2021 sur Hotels
STAFF ON DUTY ON 5/25 WAS VERY FRIENDLY ROOM WAS CLEAN AND COMFORTABLE WILL.. VISIT AGAIN
Commentaires de Gestion de l’hôtel
27 mai 2021 par Manager on duty, Gestion de l’hôtel
Dear Nahria, Thank you for such a wonderful compliment. We do strive to deliver the best stay possible and I am happy to see your experience is alignment with our attitudes and philosophies. Sincerely, Management Suburban Extended Stay LaPlace
2 sur 5
par un voyageur

Publié le 9 mai 2021 sur Expedia
Very disappointed with this stay. The room was not cleaned well. Filthy. Cigarette smoking is allowed, and the smell was pungent. Shower curtain had obvious traces of black mold at the bottom. Not as important, but I requested a King size bed and received two full sized beds.
Commentaires de Gestion de l’hôtel
9 mai 2021 par Manager on duty, Gestion de l’hôtel
Dear valued guest, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Management
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