Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 oct. 2023 sur Expedia
Bel hôte, belles chambres….éviter les chambres Rez de chaussées vue sur le parking
par un voyageur
Publié le 22 janv. 2023 sur Expedia
L emplacement est bien . Les taxes de séjour 1a hauteur de 70 USD sont trop eleve. Hôtel à moderniser
par un voyageur
Publié le 4 mars 2024 sur Expedia
Clean room & ocean setting.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Judi Z., Gestion de l’hôtel
Dear Ryan, Thank you so much for your nice review of our hotel. We hope that you had a great Laguna beach experience! We are happy to her that you enjoyed our guest rooms and amazing on the beach location. We hope that you will visit us again soon. Warm regards, Judi Z., Front Office
par un voyageur
Publié le 12 févr. 2024
Commentaires de Gestion de l’hôtel
21 mars 2024 par Judi Z., Gestion de l’hôtel
Dear Tony, Thank you for the excellent review of our hotel during your recent stay with us. We are thrilled that you enjoyed a wonderful visit with us, and we hope that you will plan to stay with us again the next time you are in Laguna Beach! See you next time! Judi Z., Front office
par un voyageur
Publié le 30 janv. 2024 sur Expedia
The property is beautiful and in a wonderful location. The upgrade to an ocean front room was worth it! The staff was accommodating and very pleasant. I was not aware the property is undergoing construction so it was a bit noisy. The pool was very cold although it was supposed to be heated and the jacuzzi was dirty, which was disappointing. The hotel doesn’t have any dining options although there are a ton of restaurants nearby and the wine reception was wonderful!
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Judi Z., Gestion de l’hôtel
Dear Elina, Thank you very much for posting your nice review. We are glad to know that you enjoyed your guest room and views. Our truly friendly staff are always ready to assist. We apologize for any inconvenience that may have occurred regarding the pool area. Please plan another trip soon, we are excited to show our guests the new look! Warm regards form the team, Judi Z. Front Office
par un voyageur
Publié le 20 janv. 2024 sur Expedia
This was once a great hotel, and I'm sure it will be again, when the renovation work is complete. But for now, it's a dump. Noisy work continues, including Sundays, sections of the hotel are closed off - but not properly, so if you follow the signs to the pool level, getting out of the elevator brings you to a messy construction area. Dirt is visible even in the currently open areas. Of course they conveniently forget to mention any of these - in fact they are still running Facebook ads displaying the famous terrace with gorgeous views... except that terrace is closed now!
The rooms are clean, but heating is horribly noisy, like a tractor, and water pressure in the shower is very weak.
The only thing they could not mess up is the view... beautiful! Everything else is a mess, and to charge full price for this is criminal.
Commentaires de Gestion de l’hôtel
20 janv. 2024 par Judi Z., Gestion de l’hôtel
Dear Zoli, Yes, we are completing a renovation. We apologize that this was disappointing for you with our building and public areas not as you had expected. We wish to provide our guests with comfortable and relaxing visits. We are very excited about our new look and cant wait for our guests to experience all that we have to offer. We hope that you will plan to visit again. Please reach out to the hotel directly, we would like to discuss your recent stay and hope to provide an acceptable resolution for you. Sincerely, Judi Z., Front Office
par un voyageur de San Diego
Publié le 15 janv. 2024 sur Expedia
Beautiful room and view. Too close to highway, but overall a great experience.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Judi Z., Gestion de l’hôtel
Dear Theresa, Thank you for staying with us, we hope that you will plan to reserve a room with us again soon! See you soon at the beach, Judi Z., Front Office
par un voyageur
Publié le 15 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 mars 2024 par Judi Z., Gestion de l’hôtel
Dear Ro, We appreciate your review. Thank you very much for staying with us. We look forward to providing you with a pleasant visit again soon. Sincerely, Judi Z., Front Office
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Great location and amazing views of the ocean. Complimentary wine for the adults and milk / cookies for the kids was a nice touch.
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Judi Z., Gestion de l’hôtel
Dear Robert, We are so happy to hear that you and your family enjoyed the sunset evenings with wine and cookies! It is nice to hear from our guests, we appreciate your comments. We hope that you are already planning another visit to our Casa Loma Beach Hotel. Thank you again, for staying with us. All the best, Jud Z., Front Office
par un voyageur
Publié le 6 janv. 2024 sur Expedia
Beautiful spot
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Judi Z, Gestion de l’hôtel
Dear Jim, Thanks! We agree that our Laguna Beach coastline, ocean and seashore views are among the prettiest in Southern California. We are glad that you enjoyed your stay. We look forward to welcoming you back again soon. Sincerely, Judi Z., Front Office
