Note fondée sur 546 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mars 2024 sur Expedia
par un voyageur
Publié le 2 mars 2024 sur Expedia
par un voyageur
Publié le 20 févr. 2024 sur Hotels
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Overall hotel service is so nice in person but I had three times failed get service .
1. We ask a hand sanitize from front desk and a person said will brining it to room but did not happened.
2. We called front desk to get teeth paste and toilet paper but did not get it .
3. When we order room dining we ask extra chairs so the guy said will bring it up but did not happened so we finish dinner without chairs .
Recommend improve services .
Thanks
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Managing Director & Area General Manager, Gestion de l’hôtel
Dear Dal Lae,We sincerely apologize for failing to deliver on our promise of high touch service. We can imagine how frustrating it was to feel this way. I appreciate you taking the time to share your feedback. Please know that I have communicated this with our team so we can improve and do better. If you would like to further discuss, I welcome you to call our Executive Offices. Sincerely,Mary Rogers
par un voyageur
As good as it gets!
Publié le 1 févr. 2024 sur HotelsBest place I’ve stayed in a long time! From the location to the quality of service, from the food to the amenities, from the pool to the beach, everything was outstanding! It’d be very hard to beat the view, sunset, and incredibly relaxing vibe here. Can’t wait to return!
par un voyageur
Publié le 7 janv. 2024 sur Expedia
par un voyageur
Service! Service! Service!
Publié le 28 déc. 2023 sur HotelsThey took excellent care of us from start to finish. Was so impressed with the attention to detail and the willingness to accommodate our every request. I also don’t know how they do it but their massive pool was so warm. Perfect for a December swim.
Commentaires de Gestion de l’hôtel
29 déc. 2023 par Managing Director and Area General Manager, Gestion de l’hôtel
Dear Rada,Thank you for choosing to stay at Montage Laguna Beach. I'm so happy you had a memorable experience and felt well taken care of throughout your entire visit. I look forward to your return.Sincerely,Mary Rogers
par un voyageur
Publié le 28 déc. 2023 sur Hotels
par un voyageur
Publié le 25 déc. 2023 sur Expedia
par un voyageur
Over the Top Accommodations
Publié le 13 déc. 2023 sur HotelsThe accommodations were over the top! The whole stay was very enjoyable and service was top notch. I arrived in on an early flight and my room was even ready for check in, and by the way, I did not request an early check in. I definitely will stay here again.
Commentaires de Gestion de l’hôtel
16 déc. 2023 par Managing Director & Area General Manager, Gestion de l’hôtel
Dear Aaron,Thank you for choosing to visit Montage Laguna Beach. I am thrilled you thoroughly enjoyed our beautiful accommodations and felt well taken care throughout your visit. I look forward to welcoming you back.Sincerely,Mary Rogers
