Note fondée sur 953 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 oct. 2022 sur Expedia
Bon rapport qualité prix dans sa catégorie
Commentaires de Gestion de l’hôtel
31 oct. 2022 par Customer Service, Gestion de l’hôtel
Merci pour le partage Alain!Nous sommes ravis d'apprendre que vous avez eu une expérience merveilleuse au Pacific Edge Hotel ! Nous nous efforçons d'offrir à nos clients la meilleure expérience possible, c'est donc agréable à entendre.Jeroen QuintManaging Director
par un voyageur
Publié le 19 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2024 par Customer Service, Gestion de l’hôtel
Lisa, thank you for your excellent rating! We are thrilled to know you had a wonderful stay at Pacific Edge Hotel. It's guests like you that make our job wonderful. We look forward to welcoming you back soon!Jeroen QuintManaging Director
par un voyageur
Publié le 17 mars 2024 sur Expedia
Worst place ever. In my opinion sleeping in a tent on the street peobably much cleaner. The plumbing went out and after spending Half of the night they're trying to fix it.They moved me to another room. I left my wallet in the prior room and when I asked for it, nobody seen it.I spent the week asking for it. They said no one seen it. They were just being lazy. Now more than a week after I checked out and after requesting a replacement for all my cards and Licenses, one rude manager call and tell me it's been on his desk. Very rude people and a very bad place.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Customer Service, Gestion de l’hôtel
Wassem, it's regrettable to hear about your recent experience. Issues with cleanliness and maintenance certainly detract from an ideal stay, and we're saddened that it impacted yours. We're sorry for any inconveniences caused by the room change as well. As for your wallet, the integrity and responsibility of our team members is a priority. Hearing this situation with your belongings is certainly concerning as it is not reflective of our service standards. As a precaution, it is always advisable to report lost items immediately to facilitate the search process. We understand that your interactions with some team members did not come across as hospitable, and we apologize for any discomfort. Such feedback aids in sharpening our customer relations as we continue enhancing our service delivery. Thank you for alerting us to these matters.Jeroen QuintManaging Director
par un voyageur
Publié le 17 mars 2024 sur Hotels
Good bed, super close to the beach. Otherwise, a dump.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Customer Service, Gestion de l’hôtel
While it's promising to hear that you enjoyed the bed and proximity to the beach, we're genuinely sorry to learn that other aspects of your stay fell short of expectations. We are dedicated to continuous improvement and open to feedback. We value your input and hope for another chance to provide a better experience.Jeroen QuintManaging Director
par un voyageur
Publié le 14 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 mars 2024 par Customer Service, Gestion de l’hôtel
Thanks for the amazing rating, Matt!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Pacific Edge Hotel!Jeroen QuintManaging Director
par un voyageur
Publié le 12 mars 2024 sur Expedia
The premier rooms do not have a “shared balcony” they are hallways in front of the rooms with a partial view of the ocean which everyone has access to because it’s just the hallway to get to your room. Our window inside the room was broken closed and the snacks in the room were literally half eaten. We enjoyed the beach access and comfortable bed.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Customer Service, Gestion de l’hôtel
Andrea, thank you for sharing your recent stay feedback. We regret to hear that some aspects about your guestroom structure and snack offerings were not up to par, we hold our standards much higher than this. Nonetheless, it's heartening to know that you found the bed comfortable and thoroughly enjoyed the beach access. We've noted your input for improvement and we hope to have another opportunity to provide you with a better experience in the future.Jeroen QuintManaging Director
par un voyageur
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 mars 2024 par Customer Service, Gestion de l’hôtel
Wendy, it's wonderful to see your perfect rating for Pacific Edge Hotel. We appreciate you choosing us for your stay, and we'd be thrilled to welcome you back in the future. Thank you again for sharing your positive experience!Jeroen QuintManaging Director
par un voyageur
Publié le 10 mars 2024 sur Expedia
Hotel was conveniently located but charged $50 to check in 2 hrs early
Commentaires de Gestion de l’hôtel
11 mars 2024 par Customer Service, Gestion de l’hôtel
Robin, thank you for your feedback. We're pleased to know our location was advantageous for your needs. Regarding the early check-in, while there is typically a minimal fee attached to this service depending on the availability, we are always open to reviewing our policies to ensure guest satisfaction. We hope you will give us another opportunity to provide a better experience on your next visit.Jeroen QuintManaging Director
par un voyageur
Publié le 8 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2024 par Customer Service, Gestion de l’hôtel
Jason, thank you for taking the time to leave us a rating. If you have any specific feedback, we encourage you to share it so we can better understand areas where we might improve. We hope to offer an enhanced experience on your next visit.Jeroen QuintManaging Director
par un voyageur
Publié le 7 mars 2024 sur Expedia
The property was run down and not well kept. Rooms had burnt out sockets, AC/heat not working, several bugs crawling in the room. Beds were not comfortable, barely any water pressure, shower wouldn't stay hot consistently. There was a thin wood door separating us from room next door. You could hear every conversation being had. House keeping knocked on door at 9:30, 1.5 hours before checkout. The place smelled like an ash tray at check in. Parking was crappy. Need I go on? Don't stay here.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Customer Service, Gestion de l’hôtel
Marc, it disappoints us to hear about the challenges you faced during your stay, including room maintenance, comfort issues, and noise concerns. Our team appreciates the feedback as it helps us improve our future services. Please accept our apology for the inconvenience from any disturbances in the morning. Additionally, we regret to hear about your parking difficulties and will take note of this feedback. We continue to strive hard to enhance our guests' experiences. It's unfortunate your stay did not meet your expectations and we hope for a chance to serve you better in the future.Jeroen QuintManaging Director
