Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mars 2024 sur Expedia
Just beautiful & breathtaking
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Jazzmin,Mahalo for your feedback. We're delighted to hear that you found our property both beautiful and breathtaking. It's our goal to provide a setting that truly captivates our guests, and we're thrilled we could offer you such an experience. We look forward to the opportunity to welcome you back for another enchanting visit.
par un voyageur de Costa Mesa
Publié le 28 févr. 2024 sur Expedia
The property currently houses approximately 400 displaced Lahaina fire victims. You don’t find out about it until after you check in and they don’t tell you anything unless you ask. There is no break in rates and they actually charge you top dollar and say it is because they are fully booked. Only true because half of the hotel is housing fire victims probably paying nothing. Steer clear of this hotel until the fire relief issue is resolved or until paying customers receive something for this inconvenience. Does not have the feel of a 5 star resort while this is going on.
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Management, Gestion de l’hôtel
Mahalo for your kind words, Laleh! It's wonderful to know you enjoyed your time here. We hope to see you again very soon.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Abdolreza,Mahalo for your feedback. Please reach out to us directly so we can get a better understanding of where we fell short during your stay.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Elena, Mahalo for your feedback. We're delighted you had a great stay and eagerly await your return visit soon!
par un voyageur de Brentwood
Publié le 25 févr. 2024 sur Expedia
Beautiful property with great restaurants, gym, and activities.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Joanne,Mahalo for your kind words. We're delighted to hear you enjoyed our beautiful property, along with the variety of dining options, our well-equipped gym, and the range of activities available. We strive to create an exceptional experience for all our guests, and it's wonderful to know we succeeded during your stay. We look forward to welcoming you back for another enjoyable visit.
par un voyageur
가족 여행에 최적의 숙소, 너무 좋네요
Publié le 25 févr. 2024 sur Hotels가족 여행으로 너무 만족스럽네요.
다른 후기들처럼, 수영장이 여러 군데 있어서 좋았고
수영장 바로 옆에 작은 SPA도 있어서 좋았습니다.
조식도 좋네요
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest,We're thrilled to hear that your family trip was a satisfying experience and that you enjoyed the variety of swimming pools and the convenience of having the spa adjacent to the pool area. We aim to provide a comfortable and enjoyable environment for all our guests, and your feedback is a wonderful affirmation of our efforts. We look forward to welcoming you and your family back for another delightful stay.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Fabulous Hyatt. The grounds, rooms and interior areas were spotlessly clean. ALL of the staff were friendly and helpful. We especially liked the penguins and all the parrots and other birds that were so well taken care of at this Hyatt. Rob at the bar down by the pool made the best drinks and was very personable to everyone, he is the perfect bartender. We just had such a fabulous stay and it made us proud to say we are Hyatt members. Thank you so very much for such a memorable stay. The grounds and landscaping surrounded resort is just so beautiful.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Alys Ann,Mahalo for your glowing review of your stay at our property. We're thrilled to hear that you found the grounds, rooms, and interior areas impeccably clean, and that our staff across the board were friendly and helpful. It's wonderful to know that the penguins, parrots, and other birds added a special touch to your visit, and we're glad you appreciated our efforts in their care. We'll be sure to pass along your compliments to Rob at the pool bar for his exceptional service and delightful drinks. As Hyatt members, your satisfaction and pride in your membership mean the world to us. We're honored to have provided you with a memorable stay and look forward to welcoming you back to enjoy the beautiful grounds and landscaping once again.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Outdated hotel. For $800 a night average experience. Cheep scratchy loud uncomfortable bed sheets. Eggs at breakfast are synthetic and terrible. Must be powered eggs. Just horrible. Staff was nice overall. Jepengo the restaurant was great. Steakhouse decent.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Maciej,Mahalo for sharing your feedback. We're sorry to hear that your experience did not meet expectations, especially considering the rate. We apologize for the discomfort caused by the bedding and the quality of breakfast eggs. We're glad, however, that you found our staff to be pleasant and enjoyed dining at Japengo and found our steakhouse to be decent. We value your input as it helps us identify areas for improvement to enhance our guest experience. We hope to have the opportunity to provide you with a more satisfying stay in the future.
par un voyageur
Publié le 10 févr. 2024 sur Expedia
This hotel had a lot of displaced residents in it still which is fine but you definitely don’t receive the same 4-star experience. Our room was dirty
