Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Je ne le recommande pas
Publié le 28 déc. 2019 sur HotelsTous les soirs il manquait des serviettes de toilette, les draps n’étaient pas changés (1 fois en 10 jours sur notre demande) la clim faisait du bruit et celles des chambres voisines nous dérangeaient. L’avant dernière nuit lors d’un orage il a plu dans notre chambre ! Les petits déjeuners se terminaient le jours de Noël à la même heure que d’habitude et il n’y avait jamais aucun changement.
Commentaires de Gestion de l’hôtel
30 déc. 2019 par R.F, Gestion de l’hôtel
Thank you for your feedback. I apologize for the inconvenience you experience during your stay. We work hard to make our guests happy and will share this with the staff. We hope you consider staying with us in the future.
par un voyageur
Publié le 27 mars 2024
Nice. Clean. Great customer service.
Commentaires de Gestion de l’hôtel
27 mars 2024 par Rp, Gestion de l’hôtel
Hello James, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
par un voyageur
Publié le 17 mars 2024 sur Hotels
Would have been 5 stars, it was just a bummer the pool/jacuzzi were closed. Staff were incredible, great breakfast, nice soaker tub.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Rp, Gestion de l’hôtel
I appreciate the review. It's great to hear that your visit was enjoyable. sorry for inconvenience.
par un voyageur
Publié le 16 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 mars 2024 par Rp, Gestion de l’hôtel
Thank you for staying with us. Hope we will seeing you again.
par un voyageur
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2024 par Rp, Gestion de l’hôtel
Thank you for your feedback, we really appreciate your time, hope to see you again to serve you again.
par un voyageur
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2024 par Rp, Gestion de l’hôtel
We're sorry to hear that your visit did not go as planned. We sincerely regret any inconvenience or frustration caused and would welcome another opportunity to win your business.
par un voyageur
Publié le 12 mars 2024 sur Expedia
We stayed with our 4 kids for 3 nights and will definitely be coming back. The only hiccup was our fridge wasn’t working and they immediately brought us a new one. Great service, great stay!
Commentaires de Gestion de l’hôtel
27 mars 2024 par Rp, Gestion de l’hôtel
Hi there, Johnnie We look forward to seeing you again and appreciate you taking the time to tell us about your experience.
par un voyageur
Publié le 11 mars 2024 sur Expedia
Tried to stay here with my family for a night away from home. After showing up, we found that the pool was down for repairs (the main reason we booked the place). We politely asked to cancel the stay and get a refund. The desk made it seem like no problem, but when our booking site called to finalize the refund, Best Western refused and said the ticket is non-refundable. This place is a scam and squeezes each customer for anything they can. Even if their core amenities are down and they don’t let the public know. Stay away from this place, tons of better hotels and the same or better pricing. We stayed right down the road and it was much better than this place.
Commentaires de Gestion de l’hôtel
12 mars 2024 par BW Plus Irvine Spectrum Team, Gestion de l’hôtel
Hello Mark!Thank you for taking the time to rate and review our property. We apologize for the inconvenience of the pool being closed. We do repairs on the spa facility during the winter, since there isn't much demand for the pool, but because of the rain we haven't been able to get the city to go through a health and safety inspection of the facilities. We have no problem issuing a refund on our end, but since you booked your reservation through expedia and paid through the third party they would be the ones to refund your card.Thank you so much and have a great day!
par un voyageur
Publié le 10 mars 2024 sur Hotels
I had to call front desk to let them know that the room upstairs was making alot of noice and it was past 1am, my daughter could not fall a sleep. The towels had hair on them. The sofa-bed was very uncomfortable. Just a horrible experience.
Commentaires de Gestion de l’hôtel
12 mars 2024 par BW Plus Irvine Spectrum Team , Gestion de l’hôtel
Hello Blanca!Thank you for taking the time to rate and review your stay at our property. We apologize for the inconvenience of the noise created by another guest, we are able to call them and let them know about the noise complaint. Regarding the towels we will have a meeting with housekeeping and make sure that everything continues to go through thorough inspection. The sofa beds are thinner than a mattress, but we are able to provide extra comforters to make it more comfortable to sleep on. We hope you have a great day!
par un voyageur
Publié le 7 mars 2024 sur Expedia
Old property - beds had flat sheet instead of a fitted so it would slip. No extra blankets and we were cold. Was clean
Commentaires de Gestion de l’hôtel
7 mars 2024 par Rp, Gestion de l’hôtel
We are sorry for any inconveniences we caused you while you were here. You can be confident that your feedback will enable us to raise the standard of the overall experience we provide to visitors. Sincerely, we hope to see you again soon so you can evaluate our progress.
