Ratings based on 803 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 4, 2024 by Hotel Manager, Hotel Management
Dear Pierre,Greetings from the Microtel Inn by Wyndham Albany Airport. We are delighted to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service, and your feedback tells us that we are meeting our goals. Thank you for taking the time to share your positive rating with us. We look forward to hosting you again soon.Sincerely, Hotel Manager
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by Hotel Manager, Hotel Management
Dear Heidi,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager
by A traveller
Posted Mar. 2, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Hotel Manager, Hotel Management
Dear MARCO,Thank you for your rating! We're glad to hear that you had a positive experience during your stay. If there are any areas where you feel we could improve to earn a higher rating next time, please let us know. Your feedback is valuable to us, and we hope to welcome you back for an even better stay in the future!Sincerely, Hotel Manager
by A traveller
Posted Feb. 29, 2024 on Expedia
Friendly, convenient, safe quiet
Comment from Hotel Management
Mar. 2, 2024 by Hotel Manager, Hotel Management
Dear Katie,Thank you for your feedback! We're thrilled to hear that you found our hotel to be friendly, convenient, safe, and quiet. Providing a positive experience for our guests is our top priority, and we're delighted that you enjoyed your stay with us. We appreciate your kind words and hope to welcome you back for another enjoyable visit in the future!Sincerely, Hotel Manager
by A traveller
Posted Feb. 29, 2024 on Expedia
Quiet, convenient, safe
Comment from Hotel Management
Mar. 1, 2024 by Hotel Manager, Hotel Management
Dear Katie,Thank you for your rating and feedback. We're glad to hear that you found our hotel to be quiet, convenient, and safe. Your satisfaction is important to us, and we appreciate your business. If there's anything specific we can do to improve your experience and earn that extra star next time, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager
by A traveller
Posted Feb. 26, 2024 on Expedia
There is no elevator because its only 2 story.
However our room was next to the door for the guest going up and it was constant from 10 pm when we got in the room till 2 am. I did not get much sleep because of this. Plus the ice maker did not work on the first floor and there was no snack machine on second floor causing more people going up and down the stairs between 10pm and 2am along with the regular traffic of guest coming in. Other than that it was pretty clean and nice. Just dont get the room by the stairs door.
Comment from Hotel Management
Feb. 27, 2024 by Hotel Manager, Hotel Management
Dear Joan,Thank you for your detailed feedback. We apologize for any inconvenience caused by the noise and the issues with the ice maker and snack machine. We'll address these concerns to ensure a more comfortable stay for our guests in the future. We appreciate your compliments regarding the cleanliness and overall experience and hope to have the opportunity to welcome you back for a more restful visit.Sincerely, Hotel Manager
by A traveller
Posted Feb. 13, 2024 on Expedia
Nice experience with staff.
Comment from Hotel Management
Feb. 13, 2024 by Hotel Manager, Hotel Management
Dear Joshua,I'm delighted to hear that you had a positive experience with our staff! Providing exceptional service is our top priority, and it's always wonderful to receive feedback confirming that we've succeeded. Your kind words will be shared with our team, who will undoubtedly appreciate the recognition. Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager
by A traveller
Posted Feb. 12, 2024 on Hotels
Comment from Hotel Management
Feb. 14, 2024 by Hotel Manager, Hotel Management
Dear Olantunji,Thank you for your rating. We appreciate your feedback and will use it to improve our services. If there's anything specific you think we could do better, please let us know so we can address it. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
by A traveller
Posted Feb. 8, 2024
I try was difficult to find in the dark. The area was quite busy and the road sign was difficult to see
Comment from Hotel Management
Feb. 9, 2024 by Hotel Manager, Hotel Management
Dear Gail,Thank you for your feedback and for choosing to stay with us. We apologize for any difficulty you experienced finding our hotel, especially in the dark. We appreciate your input regarding the road sign visibility and will take steps to improve it for future guests. We hope that despite this challenge, you had an overall enjoyable stay, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager
by A traveller
Posted Jan. 28, 2024 on Expedia
It’s ok. The rooms smell of smoke. The front staff is friendly. The whole place needs a deep
Clean and upgrade
Comment from Hotel Management
Jan. 29, 2024 by Hotel Manager, Hotel Management
Dear Nancy,Thank you for your feedback. We appreciate your compliments on the friendliness of our front staff. However, we apologize for any inconvenience regarding the smell of smoke and the overall cleanliness and condition of the property. Your comments are valuable, and we'll use them to address these issues and make necessary improvements. We appreciate your understanding and hope to have the opportunity to provide a significantly improved stay during your next visit.Sincerely, Hotel Manager
