Ratings based on 377 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 12, 2024
Property is in a nice area
Nice beach and beach staff
Property is in need of a major renovation
Comment from Hotel Management
Mar. 12, 2024 by The Management of the hotel, Hotel Management
Good morning and thank you for taking the time to share your past experience in our establishment.Renovations will begin this summer.We look forward to welcoming you during your next stay;See you soonBest regardsThe Management
by A traveller from Prairieville La
Posted Feb. 11, 2024 on Expedia
Everything excellent
Comment from Hotel Management
Feb. 12, 2024 by The Management of the hotel, Hotel Management
Dear guest,Thank you very much for your kind comment! We are delighted to hear that you found everything excellent during your stay. Your satisfaction is our greatest reward and we're glad we were able to meet your expectations. We will continue to work hard to maintain our level of excellence and provide you with memorable experiences in the future. We look forward to welcoming you back to the Fleur d'Épée Hotel soon.Best regardsThe Management
by A traveller from New York
Posted Feb. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by La Direction, Hotel Management
Chère cliente,C'est avec une immense joie que nous prenons connaissance de cette excellente note et nous vous en remercions.Votre satisfaction est notre plus belle récompense.Dans l'attente du plaisir de vous accueillir lors d'un prochain séjour ;Bien à vousLa Direction
by A traveller
Posted Jan. 23, 2024 on Expedia
good place to stay - mostly french.
Comment from Hotel Management
Jan. 23, 2024 by La Direction, Hotel Management
Cher client,Nous vous remercions pour ce gentil message.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir parmi nous ;A très bientôtLa Direction
by A traveller
Posted Dec. 26, 2023 on Expedia
There are cats in the hotel and mold in the downstairs bathroom
Comment from Hotel Management
Dec. 27, 2023 by The Management of the hotel, Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience at our establishment.We are very sorry that we were unable to satisfy you.We have taken good note of your comments, which will enable us to make improvements for the satisfaction of our customers.We hope that you will not deprive us of your trust and we look forward to welcoming you during your next stay, to serve you even better.We hope to see you soon.Best regards,The Management
by A traveller from Middletown
Posted Dec. 21, 2023 on Expedia
Comment from Hotel Management
Dec. 22, 2023 by La Direction, Hotel Management
Chère cliente,C'est avec une immense joie que nous prenons connaissance de cette excellente note. Nous vous remercions d'avoir choisi notre établissement pour votre séjour. Votre satisfaction est notre plus belle récompense.Dans l'attente du plaisir de vous revoir parmi nous ;A bientôtLa Direction
by A traveller
Posted Dec. 16, 2023 on Expedia
We wait 1h after the check in because the room was not ready but the worst part was the staff that didn’t care to let us know when the room was ready. Also the parking lot is a mess, there is not control so the guest doesn’t have places available
Comment from Hotel Management
Dec. 18, 2023 by The Management of the hotel, Hotel Management
Dear Guest, We would like to apologize for your unpleasant experience. Please understand that your situation is exceptional.We take good note of your comments and will do our utmost to improve on these points. SincerelyThe Management
by A traveller
The staff deserve a better physical property
Posted Nov. 30, 2023 on HotelsWe chose this hotel for a one-night stay primarily for its easy proximity to the airport to fly home the next day. The staff were all great and very accommodating to my limited French.
The property itself is tired and in need of complete renovation... particularly the guest rooms. The mildew smell from the air conditioning in our room was overwhelming.
This could be a great venue if the owners invested in the infrastructure.
Comment from Hotel Management
Nov. 30, 2023 by The Management of the hotel, Hotel Management
Good morning and thank you for taking the time to tell us about your experience at our hotel.We have taken note of your comments which will enable improvements for the satisfaction of our customers.Looking forward to seeing you again among usBest regardsThe Management
by A traveller
Posted Oct. 25, 2023 on Expedia
Great spot!❤️
Comment from Hotel Management
Oct. 26, 2023 by The Management of the hotel, Hotel Management
Good morning and thank you for choosing our hotel for your stay.We are delighted to have met your expectations and hope to see you again very soon.The Management
by A traveller
Posted Oct. 17, 2023 on Expedia
Very clean Hotel with amazing staff. Everyone was just so helpful & Friendly. Will definitely return.
Comment from Hotel Management
Oct. 17, 2023 by The Management of the hotel, Hotel Management
Dear guest,Thank you for your kind message.We are delighted to have met your expectations.We look forward to seeing you again;See you soonBest regardsThe Management
