Ratings based on 874 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Aintree
Posted Mar. 1, 2024 on Expedia
Location is fantastic, staff are wonderful, property has everything
Comment from Hotel Management
Mar. 21, 2024 by Rachmat, Hotel Management
Thank you for spent your time with us. We are waiting for your next visit.
by A traveller
Posted Feb. 23, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Rachmat, Hotel Management
Thank you for stayed with us.
by A traveller
Posted Feb. 22, 2024 on Expedia
The Jayakarta Resort and Spa is in a great location. There are many great restaurants nearby on the beach front. Great shopping, money changers, cafe and plenty of Massage places when you exit resort from street front. Rooms are a little tired but comfortable and clean.
Comment from Hotel Management
Feb. 23, 2024 by Rachmat, Hotel Management
Thank you for your positive review. Much appreciated.
by A traveller
Posted Feb. 22, 2024 on Wotif
Bad sevice poor cleaning of the rooms
Mould in bathroom I had to tell the cleaner he forgot to replace towels and bathroom amenities every day
No service by the pool
Very outdated
Comment from Hotel Management
Feb. 23, 2024 by Rachmat, Hotel Management
We are very sorry for your bad experience during your stay. We will try to improve our services in the future.
by A traveller
Posted Feb. 12, 2024 on Expedia
I think this is a great value for the money. The facility is older and with that comes dampness in the room/with a slight smell. But that is the only thing I have to say negative. The staff is friendly and always helpful. When I asked for my hot water to be hotter it was handled ASAP. The pool areas are very nice and the location gets an A because it's so close to the beach. I would stay there again without hesitation.
Comment from Hotel Management
Feb. 23, 2024 by Rachmat, Hotel Management
Thank you for stayed with us. We are very happy to read your nice experience during your stay.
by A traveller
Posted Feb. 12, 2024 on Wotif
For a hotel this size the gym has the worse equipment on the island. cloudy water comes out the taps and it has a tinge of brown ( unit 4 block i stayed in Feb 2024) as for the breakfast thats ok, used to be better years ago with the servery buffet having mushrooms and tomatoes cook thats stopped. benfit is the places around the hotel that make the experience enjoyable
Comment from Hotel Management
Feb. 12, 2024 by Rachmat, Hotel Management
Thank you for stayed with us. We are working hard to make our guests happy but we are fully understand our weakness.
by A traveller
Posted Feb. 3, 2024 on Expedia
Comment from Hotel Management
Feb. 12, 2024 by Rachmat, Hotel Management
Thank you for spent yout holiday at our hotel.
by A traveller
Posted Jan. 20, 2024 on Expedia
The hotel is a dated but clean. The staff could ‘t do enough for you . I will definitely stay again at this hotel.
Comment from Hotel Management
Jan. 20, 2024 by Rachmat, Hotel Management
Thank you for stayed with us.We are waiting forward to your next visit.
by A traveller
Posted Jan. 19, 2024 on Expedia
Overall jayakarta is great however some of the snack foods are very poor and unsure the quality of their cocktails have genuine spirits in them. Buffet breakfast is great.
Comment from Hotel Management
Jan. 20, 2024 by Rachmat, Hotel Management
Thank you for stayed with us. We will always try our best to make our guests happy.
by A traveller from Melville
Posted Jan. 12, 2024 on Expedia
Comment from Hotel Management
Jan. 20, 2024 by Rachmat, Hotel Management
Thank you for stayed with us.
