Note fondée sur 403 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,3 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 mars 2024 sur Hotels
par un voyageur
Be prepared
Publié le 2 mars 2024 sur HotelsBring a bullet proof vest. Prepare for drunks at night and kids all day. Cookware and utensils are gone. Mattress super worn out.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Guest, We apologize for the challenges you encountered during your stay. Your feedback is valuable, and we take it seriously. We will address these issues with our team to ensure improvements are made. Your comfort and safety are our priorities, and we regret falling short of your expectations. We hope to have the opportunity to provide you with a much-improved experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
par un voyageur
Publié le 26 févr. 2024 sur Hotels
par un voyageur
Publié le 22 févr. 2024 sur Expedia
The outside was clean and modern, the floor in the room was dirty. Bed has had much use, swayed in the middle. The front desk clerk was helpful.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Brad, We appreciate your feedback regarding your recent stay. Thank you for acknowledging the cleanliness and modernity of our exteriors. We're also glad that our front desk clerk provided you with efficient assistance. However, we apologize for the cleanliness issues you encountered in your room and the condition of the bed. Please know that we take cleanliness and comfort seriously and will address these concerns with our housekeeping and maintenance teams to prevent future occurrences. Your satisfaction is our top priority, and we hope to have the opportunity to provide you with a more enjoyable experience next time.Sincerely,Hotel Management
par un voyageur
Publié le 18 févr. 2024
We reserved at extended stay as it was reasonably priced for one night and I thought it had a good reputation as a no-frills hotel. It was not clean, the chair was sooo soiled we had to put the bedspread over the chair to use it. Sheets had stains, bed skirt stained, kitchenette very dated & looked like it has never been updated. Never again!
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Tracy, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced during your stay with us. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our team to ensure that such incidents do not occur in the future. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Sincerely,Hotel Management
par un voyageur
Publié le 10 févr. 2024 sur Hotels
par un voyageur
Publié le 25 janv. 2024 sur Expedia
Cold shower this morning.
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Gerald, Thank you for your review. Although you had a satisfactory time with us, but it is disappointing to know your expectations for a perfect hotel experience were not met, and we are sorry for the issues. As we advance, we will speak to our team to be more careful in-room delivery. It is a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Sincerely,Hotel Management
par un voyageur
Publié le 22 janv. 2024 sur Expedia
It is close to where I need to be tomorrow.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Richard, Thank you for your recent review. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're pleased you enjoyed our convenient location. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management
par un voyageur
Publié le 14 janv. 2024 sur Expedia
The staff was very helpful and friendly.
par un voyageur
Publié le 13 janv. 2024 sur Expedia
Room was not very clean on the check in.
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Steve, Thank you for being our guest and for sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the Kansas area.Sincerely,Hotel Management
