Ratings based on 382 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Expedia
Staff was helpful especially during check in
Comment from Hotel Management
Mar. 4, 2024 by Bruce P - GM, Hotel Management
Thank you for such a great rating of the Holiday Inn Express Lethbridge SE. We look forward to having you back again as our guest in the very near future.
by A traveller
Posted Feb. 27, 2024 on Expedia
Comment from Hotel Management
Mar. 4, 2024 by Bruce P - GM, Hotel Management
Thank you for such a great rating of the Holiday Inn Express Lethbridge SE. We look forward to having you back again as our guest in the very near future.
by A traveller
Posted Feb. 18, 2024 on Expedia
The 5th floor hallway kind of smells like rainbow trout.
Comment from Hotel Management
Feb. 23, 2024 by Bruce P - GM, Hotel Management
Thank you for such a great rating of the Holiday Inn Express Lethbridge SE. i have passed along your comment ot my management team but I am not sure exactly what Rainbow Trout smells like unless it has been cooked with lemon and garlic and have some risotto on the side. We do look forward to having you back again as our guest in the very near future.
by A traveller
Posted Feb. 17, 2024 on Expedia
Clean with tons of room! Pool is awesome!
Comment from Hotel Management
Feb. 18, 2024 by Shweta , Hotel Management
Thank you for such a great rating of the Holiday Inn Express Lethbridge SE. We do look forward to having you back again as our guest in the very near future.
by A traveller
Posted Feb. 15, 2024 on Expedia
Comment from Hotel Management
Feb. 16, 2024 by Bruce P - GM, Hotel Management
Thank you for such a great rating of the Holiday Inn Express Lethbridge SE. We do look forward to having you back again as our guest in the very near future.
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 12, 2024 by Bruce P - GM, Hotel Management
Thank you for such a great rating of the Holiday Inn Express Lethbridge SE. We look forward to having you back again as our guest in the very near future.
by A traveller
Posted Feb. 11, 2024 on Expedia
Allowed us to check in early
Comment from Hotel Management
Feb. 12, 2024 by Bruce P - GM, Hotel Management
Thank you for such a great rating of the Holiday Inn Express Lethbridge SE. We look forward to having you back again as our guest in the very near future.
by A traveller
Friendly and efficient staff.
Posted Feb. 10, 2024 on HotelsI was a bit impatient initially because there were three customers before me, and I was so tired and hungry. There is only one staff member at the counter. But Debbie (the receptionist ) apologized before I even opened my mouth. So it melted my heart, and I forgot everything. But overall, I rated 9/10
Comment from Hotel Management
Feb. 12, 2024 by Bruce P - GM, Hotel Management
Thank you for such a great rating of the Holiday Inn Express Lethbridge SE. Debbie is one of our most valued team members and I am glad she was able to melt your heart. We look forward to having you back again as our guest in the very near future.
by A traveller
Posted Feb. 9, 2024 on Expedia
All good
Comment from Hotel Management
Feb. 9, 2024 by Bruce P - GM, Hotel Management
Thank you for such a great rating of the Holiday Inn Express Lethbridge SE. We look forward to having you back again as our guest in the very near future.
by A traveller
Posted Jan. 29, 2024 on Expedia
Checked in, paid up and signed everything and then the front desk clerk informed us that the hot tub isn't working but they could provide us with a key to go across the parking lot to another hotel to use theirs (in windy Lethbridge, in January, brrrrrr, no thanks). It would have been really nice if that was mentioned before we paid and signed, so we could decide then if we wanted to just book somewhere else. The pool and hot tub were the main reasons that we booked. Went to our room and the heating unit was squealing. Called down to the very friendly desk clerk and he spoke with his manager and they did provide us with a full refund and we left, but what an inconvenience that was. Definitely won't ever be booking here again.
Comment from Hotel Management
Feb. 7, 2024 by Bruce P - GM, Hotel Management
That is unfortunate that, although a mild inconvenience, and after my staff went out of their way to accommodate you with either enjoying our sister property or a full refund, you score their hard work so low and indicate that you won't ever be back. It is always disappointing that my team's hard work is wasted to be scored so low for a 10 minute stay.
