Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mai 2024
The areas around the hotel are not very welcoming.
The check in was great!
The hotel bar area and staff needs to improve on cleanliness and service.
Commentaires de Gestion de l’hôtel
28 mai 2024 par General Manager, Gestion de l’hôtel
Dear Anthony,Thank you for being our guest and sharing your feedback. Guest feedback is important to us as it helps us know what's important to our guests, so your comments will be shared with the team. While we are thrilled to receive your five-star review, we look forward to welcoming you back and impressing you further.Sincerely,Hilton Management Team
par un voyageur
Publié le 27 avr. 2024
Everything was excellent, except for the parking garage. Not easy to get to and from the hotel.
Commentaires de Gestion de l’hôtel
29 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Yvonne,Thank you for staying with us and for taking a moment to let us know about your experience. We are glad your visit was great overall; however, we apologize for any inconvenience with our parking garage. It was an honor having you as our guest, and we hope to see you again soon!Sincerely,Hilton Management Team
par un voyageur
Publié le 18 mars 2024 sur Expedia
par un voyageur
Publié le 15 mars 2024 sur Expedia
quiet
Commentaires de Gestion de l’hôtel
17 mars 2024 par General Manager, Gestion de l’hôtel
Dear Jeremy,We appreciate the five-star rating of your recent stay at Hilton Lexington/Downtown. Knowing that we provided you with a restful place for your visit to the city is a great compliment. Thank you for being a valued guest. Come back anytime!Sincerely,Hilton Management Team
par un voyageur
Publié le 15 mars 2024 sur Expedia
I loved it all. Easy to find. I used Valet. The service was phenomenal!
Commentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
Dear Madison,We are thrilled to hear you enjoyed your stay at Hilton Lexington/Downtown. We pride ourselves in knowing your service was phenomenal. Hopefully, you will enjoy your next stay with us even more.Sincerely,Hilton Management Team
par un voyageur
Publié le 13 mars 2024 sur Expedia
par un voyageur
3.0
Publié le 12 mars 2024 sur HotelsWas long hairs stuck in the sink. And on the bathroom floor. Stayed several times before. Nothing like that.
Commentaires de Gestion de l’hôtel
14 mars 2024 par General Manager, Gestion de l’hôtel
Dear Kelly, Thank you for your review. It's always a thrill to welcome back a valued guest; however, we regret that you were not fully satisfied with your experience. We'll be sure to share your feedback with housekeeping to ensure our high standards of cleanliness are being met. Take care, and we look forward to welcoming you back in the future for a seamless stay worthy of a perfect rating.Sincerely,Hilton Management Team
par un voyageur
Overnight stay
Publié le 10 mars 2024 sur HotelsWe were there for a concert at rupp arena and the covered walkways over to the arena from the hotel were wonderful! Our trip was great all around. Only two elevators in the hotel were working, however we never had to wait long at all to get on one. The front desk workers were friendly and very helpful. Our rooms were clean and up to date and the beds were so comfortable.
The only complaints I have were how loud the traffic could be at times throughout the night echoing off the buildings, but that isnt the hotels fault, and how hard it was to find a parking spot in their parking garage. Lots of people thought they needed to take up multiple spots for one vehicle, they need to have someone keeping a better eye on that especially when they are charging what they are for guest parking. Also they probably had over 20 spots that are reserved for condo parking, not sure where the condos are located, but most of the spots were empty, but we weren't allowed to park there and they also had it opened for event parking so we, as guest, were competeing with nonguest for parking in our hotel parking garage. It took forever to find a spot.
We will definitely stay here again but they really need to rethink their parking garage parking thats suppose to be for their guest first.
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Manager, Gestion de l’hôtel
Dear Kristen,Thank you for your detailed and thoughtful review. Also, thank you for highlighting our convenient location, friendly service, and comfortable accommodations. We are thankful for your suggestions and want you to know that they have been noted. It was a pleasure having you as our guest, and we look forward to your next visit!Sincerely,Hilton Management Team
par un voyageur
Publié le 9 mars 2024 sur Hotels
While the elevators were being worked on, we never had to wait long for one. Room was cool and comfortable. Ate downstairs at the bar, service was great, food came quick and tasted great. Would stay again😊
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Manager, Gestion de l’hôtel
Dear Candace,Exceptional is a word we love to hear! We work hard to meet expectations like yours, and we’re happy to hear our comfortable accommodations, delicious offerings, and excellent service hit the mark for you. Thank you for your kind words, and we look forward to welcoming you back to our lovely property! Sincerely,Hilton Management Team
par un voyageur
Publié le 9 mars 2024 sur Hotels
