Note fondée sur 930 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2023 sur Expedia
bon
Commentaires de Gestion de l’hôtel
30 août 2023 par LaTunde Murrant. Rewards Specialist, Gestion de l’hôtel
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEXINGTON SOUTH and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 16 mars 2024 sur Hotels
Visiting family
Commentaires de Gestion de l’hôtel
17 mars 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Ernestine,Thank you for taking the time to complete our guest survey. We appreciate your 10/10 score and comments regarding your recent stay at the Red Roof Inn Lexington South. It's wonderful to hear that our property was conveniently location for your travel needs. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 15 mars 2024 sur Expedia
There was clearly a dog in the room first. Smelled of dog pee, had claw and bite marks on the broken bathroom door. The chair was clawed up and coming apart. The toilet ran all night and day. The smell just hit you in the face and was impossible to cover. I understand it was a cheaper hotel but it was disgusting. Cancelled my next reservation here and booked a different hotel.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Recordo, Rediresponse Specialist , Gestion de l’hôtel
Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lexington South. It's disheartening to hear that your stay fell short of your expectations due to the indicated foul odor, a broken door, a faulted toilet, along with other highlighted concerns. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It's saddening to hear that you had to leave to a different property but we hope that you will give us the opportunity to provide you with a better experience. Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
I pleasent stay
Publié le 10 mars 2024 sur HotelsThe room got clean towels once. The ac/heater didn’t work. The floor was dirty and not mopped. The beds only had one pillow each. The persons at the desk were not very friendly. Definitely will not rebook there.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEXINGTON SOUTH and I appreciate your 1/5 score following your stay. Please accept our sincerest apologies for the air conditioner that didn't work, the lack of cleanliness of the floor and the other concern you mentioned. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. I will share your feedback with our management team so they can address your concerns. Thanks again and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Hello Jacob, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEXINGTON SOUTH and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 2 mars 2024 sur Expedia
This hotel was the dirtiest and worst hotels I have ever stayed in. I would not recommend anyone bringing their familiy or themselves to stay at this hotel. Absolutely horrendous.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEXINGTON SOUTH and I truly appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Rennae, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEXINGTON SOUTH and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management
par un voyageur
Publié le 11 févr. 2024 sur Hotels
Bed was rough as hell hardly any sleep
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Recordo Rediresponse Specialist, Gestion de l’hôtel
Hello Mark,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn Lexington South.I'm sorry to hear that our beds weren't to your liking. Red Roof does value your business and will take your comments into consideration. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Staff accused me of smoking in my room because of “complaints “ I didn’t answer my door at midnight ( I was traveling by myself) I was denied a second night stay because I smoked in the room , which is not true….I DO NOT smoke.
I will never stay here or any other RedRoof hotel for that matter
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Recordo Rediresponse Specialist , Gestion de l’hôtel
Dear Donna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lexington South. It's saddening to hear that we may have lost a valued guest due to the indicated issues you had at our property. You stated that you were accused of smoking in your room and was denied a second stay. Please know that per policy, once smoking is detected in any of our rooms, it can lead to a fine or cancellation of any stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Sincerely,RecordoRed Roof Management Rediresponse Specialist
