Ratings based on 451 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Levin
Posted Feb. 24, 2024 on Expedia
Great hotel and location
Comment from Hotel Management
Feb. 26, 2024 by Grand Hôtel Bellevue, Hotel Management
Hello Andrew,Thank you for your positive review of our hotel and its location. We are glad to hear that you had a great experience with us. We hope to welcome you back soon!Boris Delecroix - Director
by A traveller
Posted Feb. 24, 2024 on Expedia
by A traveller
Very good location
Posted Feb. 24, 2024 on HotelsGreat location in the heart of the city. The hotel is being refurbished currently but this didn’t impact us. Very friendly staff. Large room with good bed. Nowhere to hang full length clothes as only a 1/2 hanging space- could do with hooks on the back of door as an alternative.Room nicely decorated but could have done without the redundant fridge and broken sofa bed. Breakfast adequate.
Comment from Hotel Management
Feb. 26, 2024 by Grand Hôtel Bellevue, Hotel Management
Dear Caroline, thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our hotel's excellent location and found our staff to be very friendly. We appreciate your comments regarding the room amenities and will address the issues you mentioned. We hope to welcome you back for an even better experience. Best regards,Boris Delecroix - Director
by A traveller
Posted Feb. 22, 2024 on Hotels
Perfect place to stay. Can't wait to go back once the refurb in the bar is complete
Comment from Hotel Management
Feb. 26, 2024 by Grand Hôtel Bellevue, Hotel Management
Hello Robert,Thank you for your review. It's wonderful to hear that you had a perfect stay with us. We're looking forward to your next visit.Boris Delecroix - Director
by A traveller
Would recommend
Posted Feb. 5, 2024 on HotelsLovely hotel , great location , breakfast good
Comment from Hotel Management
Feb. 8, 2024 by Grand Hôtel Bellevue, Hotel Management
Hello Judith, thank you for sharing your experience with us. We are delighted to hear that you enjoyed our hotel and its great location. We hope to see you soon for another pleasant stay.Boris Delecroix - Director
by A traveller
Posted Jan. 30, 2024 on Hotels
by A traveller
Not Bellevue - Novue and no bar
Posted Jan. 22, 2024 on HotelsI chose this hotel for a special visit with family and choice was based on the review in hotels.com, the proximity to the centre and the nice bar where we could relax at the end of the day before going out to dinner. It’s cold in Jan and this is a necessary luxury.
I was very surprised to be told that they did not have a bar due to refurbishment. This is not advertised on hotels.com and not on their website. We therefore had nowhere to relax and enjoy a supposedly Superb hotel. We were told that we could sit in our rooms and relax and use the water filter machine outside in the corridor. This is NOT what I signed up for. We would have been better to stay in a central hostel or cheaper hotel and use local bars.
Moreover, the hotel does not have a parking so you use the recommended parking choices from the hotel. They said that they were all the same price so park at the nearest one, round the corner. In fact, this was twice the price of the alternatives 3 extra minutes walk away. They should know this at the very least.
Breakfast was OK, but strange to sit in a room without a window. In fact, the hotel is called Bellevue, but I did not find any window to the outside other than to a central roof and fire escape.
Very convenient in location, but not Bellevue and not Wonderful
Comment from Hotel Management
Jan. 26, 2024 by Grand Hôtel Bellevue, Hotel Management
Dear guest,Thank you for taking the time to send us this feedback. We are sorry that your stay with us did not live up to your expectations. We regret any confusion, as our establishment does not have a bar. Work is currently underway to open a bar nearby, but this service has never been offered before. The rooftop is also under construction. As for the view, the Grand'Place Signature room offers the best view of the Grand'Place and its Goddess Column. We still hope to have the opportunity to welcome you again and offer you a better experience.Best regards,Boris Delecroix - Director
by A traveller
Lipstick
Posted Jan. 11, 2024 on HotelsHotel was lovely on the face of it. Very welcoming staff at check in. Beautifully clean. Bit of building work going on but the room was very cold and the thermostat did not work
Also the bed was not completely clean. There was a smell of perfume ( not mine ) once you were under the duvet but I ignored and thought it was my imagination BUT on waking this morning there was lipstick on the underside of the du et cover that was agin not mine.
Don’t believe the bed had been slept in but maybe someone had taken a rest in it
Reported on check out and apart from a cursory apology , employee did not seem overly concerned
Comment from Hotel Management
Jan. 12, 2024 by Grand Hôtel Bellevue, Hotel Management
Dear guest,We are deeply sorry to hear that your stay was marred by problems with the temperature of the room and the cleanliness of the bed. Please accept our deepest apologies for these inconveniences. We will investigate the issues you have raised and assure you that we will take steps to prevent similar incidents in the future. We hope you will give us another chance to welcome you and provide you with a much more pleasant experience on your next visit.Kind regards,Boris Delecroix - Director
by A traveller
Posted Jan. 6, 2024 on Expedia
by A traveller
Posted Jan. 2, 2024 on Expedia
