Ratings based on 315 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 22, 2024 on Expedia
Poor, breakfast was shockingly small for over €20! Bed was rock hard, rooms very noisy. Parking is a joke and not enough staff speak English
Comment from Hotel Management
Feb. 26, 2024 by Simon - Service commercial, Hotel Management
Dear Steven,Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix - Grand Hôtel. We are surprised that the breakast disappointed you. This breakfast fits to the ACCOR breakfast standard. But we take your comment into account, don't hesitate to advice us if you have ideas to improve it.All our bedding is currently being changed.About Our parking is parking more our parking lot is suitable for city vehicles but an Audi Q7 has already parked there.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Simon - Service commercial
by A traveller
Posted Nov. 23, 2023 on Expedia
by A traveller
Posted Nov. 15, 2023 on Hotels
by A traveller
Posted Nov. 1, 2023 on Hotels
by A traveller
Posted Oct. 26, 2023 on Hotels
by A traveller
Very nice comfortable hotel
Posted Oct. 16, 2023 on HotelsLovely hotel, centrally located in Roubaix, very close to the metro station. Staff on reception were friendly and efficient. The room was clean and comfortable for our 1 night there. We didn't eat so can't comment on the breakfast, but I would recommend having the hotel breakfast if you stay there are there is no-where else decent, especially on a Sunday morning!
Very convenient for the rugby at Lille as super easy to get into Lille centre.
Comment from Hotel Management
Oct. 20, 2023 by Simon - Service commercial, Hotel Management
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A traveller
Posted Oct. 15, 2023 on Hotels
by A traveller
Posted Oct. 15, 2023 on Hotels
by A traveller
Posted Oct. 8, 2023 on Expedia
by A traveller
Posted Oct. 1, 2023 on Hotels
