Note fondée sur 687 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 mars 2024 sur Expedia
Amazing hotel will definitely be staying again.
Commentaires de Gestion de l’hôtel
13 mars 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager
par un voyageur
Quite dated
Publié le 13 mars 2024 sur HotelsHotel is very close to main roads, so good for access but not so good for noise.
It's in need of some updating but it was perfectly fine.
My room was freezing until I found a portable heater in the cupboard, then spot on. Unfortunately cleanliness was poor - there were hairs in the bath and a completely unmissable piece of dental floss on the sink.
The restaurant got my order wrong first time, but when my actual dinner arrived it was very good.
A real mixed bag, but on balance I'd stay again as long as they sorted out the cleaning 🙂
Commentaires de Gestion de l’hôtel
13 mars 2024 par GM, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager
par un voyageur
Publié le 8 mars 2024 sur Expedia
This was a great base for an event nearby. It was clean and tidy, quiet and friendly. Has its own restaurant and plenty of places to eat nearby. We enjoyed our stay.
Commentaires de Gestion de l’hôtel
10 mars 2024 par GM , Gestion de l’hôtel
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 mars 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager
par un voyageur
Valentines weekend
Publié le 29 févr. 2024 sur HotelsTook my partner for valentines weekend absolutely amazing experience we loved it will definitely be coming back soon
Commentaires de Gestion de l’hôtel
1 mars 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager
par un voyageur
Family night away
Publié le 25 févr. 2024 sur HotelsExtremely helpful reception staff. Special mention for Sarah who went out of her way to maje sure our family stay overnight was comfortable and relaxed
Commentaires de Gestion de l’hôtel
27 févr. 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Nice visit
Commentaires de Gestion de l’hôtel
19 févr. 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager
par un voyageur
Poor food spoilt weekend
Publié le 18 févr. 2024 sur HotelsWarm welcome from reception staff, room was spacious, clean and bed very comfortable. The window frame was black with some damp stains.
The bar and restaurant staff were great. Ludya was our server both nights and very attentive and helpful. We had to complain about the cooking of a steak and a steak sandwich which the meat was more than well done. I had a plant based burger and it was flavourless and the bun was chewy.
Breakfast was good but overall the food was not of a standard that matched the price charged. Food also took a long time to arrive. There was one server who joked inappropriately saying did my husband want a bib like her children because she had heard me comment to him when some cheesecake fell of his spoon. If I needed to stay here again I would go out to eat somewhere local.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par GM, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager
