Ratings based on 52 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.8 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by Saira CIELOSZYK, General Manager, Hotel Management
Dear Leuretta KaeThank you for taking the time to leave a review regarding your recent stay at Adagio London Sutton Point. We are disappointed to hear that your stay did not meet your expectations. Please feel free to reach out to us directly with further details to assist us on improving for the future. We hope to have the opportunity to warmly welcoming you back again in the near future.Kind RegardsSaira CIELOSZYKGeneral Manager
by A traveller
Posted Dec. 6, 2023 on Expedia
We really loved the apartment. It was big, clean and beautiful. It had everything we would need and more.
The only thing I would like it to have is a window or better air vent in the bathroom. The breakfast was great and we really enjoyed our staying.
Comment from Hotel Management
Jan. 24, 2024 by Saira CIELOSZYK, General Manager, Hotel Management
Dear ElizaThank you for taking the time to leave a review regarding your recent stay at Adagio London Sutton Point. We are thrilled to hear that you enjoyed your time with us, and look forward to warmly welcoming you back again in the near future.Kind RegardsSaira CIELOSZYKGeneral Manager
by A traveller
Posted Dec. 4, 2023 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by Saira CIELOSZYK, General Manager, Hotel Management
Dear Abinet ZelalemThank you for taking the time to leave a review regarding your recent stay at Adagio London Sutton Point. We are disappointed to hear that your stay did not meet your expectations. Please feel free to reach out to us directly with further details to assist us on improving for the future. We hope to have the opportunity to warmly welcoming you back again in the near future.Kind RegardsSaira CIELOSZYKGeneral Manager
by A traveller
Posted Nov. 21, 2023 on Hotels
by A traveller
Posted Oct. 26, 2023 on Expedia
Second time staying at this property. Standards dont seem as high as the last time I stayed,but that is understandable as the standards were very high last time.we still had a very enjoyable stay and would definitely recommend this hotel to others.if I was to make any complaints they would be trivial and not worth mentioning here...apart from regarding the breakfast.If it comes with you room then it is perfectly adequate, however, dont purchase as an add on or I suspect you will be very disappointed.
Comment from Hotel Management
Nov. 11, 2023 by Saira CIELOSZYK, General Manager, Hotel Management
Dear Richard,Thank you for taking the time to share your feedback following your second stay at Aparthotel Adagio London Sutton Point. We sincerely appreciate your continued loyalty and your candid review.We are delighted to hear that you had another enjoyable stay with us. While we understand that standards may vary, we are committed to maintaining a high level of service and are grateful for your understanding in this regard.Your recommendation means a lot to us, and we appreciate your willingness to suggest our hotel to others. Your feedback on the breakfast experience is valuable, and we will certainly review and address the concerns you've raised to enhance this aspect of our service.If you have any specific suggestions or concerns regarding the breakfast or any other aspect of your stay, we would be grateful to hear more so that we can continually improve our services.Thank you once again for choosing Aparthotel Adagio London Sutton Point. We look forward to welcoming you back for another memorable stay in the future.Warm regards,Saira CIELOSZYKGeneral Manager
by A traveller
Posted Oct. 21, 2023 on Expedia
Had everything needed for my stay, accommodating for pets. Some Helpful staff
Comment from Hotel Management
Oct. 24, 2023 by Saira CIELOSZYK, General Manager, Hotel Management
Dear Niles,Thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear that we could meet your needs during your stay and that our pet-friendly accommodations were to your satisfaction.Our team is dedicated to providing the best service possible, and we're pleased to hear that you found some of our staff to be helpful. We're constantly striving to enhance our guests' experiences, and your feedback helps us in this endeavor.If you have any additional comments or suggestions that could further improve your experience or that of future guests, please feel free to share them with us. We appreciate your input, and we hope to welcome you back for another pleasant stay in the future.Thank you for choosing our hotel, and we look forward to the opportunity to host you again.Best regards,Saira CIELOSZYKGeneral Manager
by A traveller
Posted Sep. 23, 2023 on Hotels
Comment from Hotel Management
Sep. 26, 2023 by Saira CIELOSZYK, General Manager, Hotel Management
Dear Avwerosuoghene,Thank you for choosing Aparthotel Adagio London Sutton Point for your recent stay, and for taking the time to provide a perfect rating on Hotels.com. We are delighted that you had such a wonderful experience during your visit.If you have any specific feedback or comments you would like to share about your stay, please feel free to let us know. We are always eager to hear from our guests and use their input to continually improve our services.We hope to have the pleasure of welcoming you back to Aparthotel Adagio London Sutton Point in the near future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to reach out.Warm regards,Saira CIELOSZYKGeneral Manager
by A traveller
Posted Sep. 21, 2023 on Expedia
Excellent location and staff are very friendly. Thanks Asman for the big help on my check out with loads of luggages. I stayed for 3 weeks in between moving houses and enjoyed the welcoming atmosphere with smiley faces. Thank you for making my stay a happy one!:)
Comment from Hotel Management
Sep. 26, 2023 by Saira CIELOSZYK, General Manager, Hotel Management
Dear Shuk Man Carrie,Thank you for taking the time to leave such a positive review of your recent 3-week stay at Aparthotel Adagio London Sutton Point on Expedia. We are thrilled to hear that you had an excellent experience and found our location convenient.It's wonderful to know that our staff, especially Azmaan, provided you with exceptional service and assistance during your stay. We take great pride in creating a welcoming atmosphere for our guests, and it's heartwarming to hear that you enjoyed your time with us.Your kind words and recognition are greatly appreciated, and they will certainly be shared with our team. We are delighted to have made your stay a happy one, and we hope to welcome you back to Aparthotel Adagio London Sutton Point in the future.If you have any further comments or suggestions, please do not hesitate to reach out. Your feedback is invaluable to us as we continuously strive to provide the best possible experience for our guests.Warm regards,Saira CIELOSZYKGeneral Manager
by A traveller
Posted Sep. 15, 2023 on Expedia
Nice area. Close to the high street, a few restaurants and train station. I strongly dislike that there is no natural light in the suite based on the way the rooms are designed. The windows face out to an exterior wall corridor and you can’t even see the sky or skylight. We don’t know if it’s sunny or cloudy outside. You can’t open your curtains completely because the exterior wall corridor has everyone else’s windows facing yours and no privacy. Our living area is very dark during day hours (like if it was night time outside) and you must have on the interior lights. It’s dingy and depressing, like being in a dungeon! Rooms are only cleaned every 8 days, I was told by reception. That’s a huge inconvenience also to not have the suite vacuumed, bed linens changed, etc. for more than a week.
Comment from Hotel Management
Sep. 26, 2023 by Saira CIELOSZYK, General Manager, Hotel Management
Dear Lauretta Kae,We appreciate you taking the time to provide feedback on your recent stay at Aparthotel Adagio London Sutton Point through Expedia. Your comments are valuable to us as they help us to continually enhance our services and offerings.We are pleased to hear that you found the location convenient, close to the high street, restaurants, and the train station. However, we apologize for the issues you encountered during your stay.We understand your concerns regarding the suite's design and the lack of natural light. Your feedback about the windows facing an exterior wall corridor and the resulting lack of privacy is duly noted. We will explore opportunities to address these concerns and improve the room layout for future guests.Your feedback is essential to us, and we will use it to make necessary improvements. We want all our guests to have a comfortable and enjoyable stay, and your input helps us work towards achieving that goal.Once again, we appreciate your comments and thank you for choosing Aparthotel Adagio London Sutton Point. We hope to have the opportunity to welcome you back in the future and provide an improved experience.Warm regards,Saira CIELOSZYKGeneral Manager
by A traveller
Posted Aug. 27, 2023 on Hotels
Comment from Hotel Management
Sep. 7, 2023 by General Manager, Hotel Management
Dear K,Thank you very much for taking the time to leave us a perfect 10/10 rating on Hotels.com following your recent stay at our hotel. Your feedback means the world to us, and we are thrilled to hear about your positive experience.While your review is succinct, it is clear that you had an excellent stay with us, and we couldn't be happier to receive such high praise. Your satisfaction is our top priority, and it's always a pleasure to know that we met your expectations.If there are any specific highlights or aspects of your stay that you'd like to share or any suggestions for how we can make future stays even more enjoyable, please feel free to reach out. We value your input and appreciate your support.We look forward to the opportunity to welcome you back in the future, and we hope your next visit will be just as wonderful as this one.Thank you for choosing Adagio Sutton Point and we look forward to seeing you again soon!Best Regards,Saira CIELOSZYK
