Note fondée sur 128 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,4 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2023 sur Expedia
Beautiful hotel
Commentaires de Gestion de l’hôtel
23 août 2023 par Eli, Gestion de l’hôtel
Thank you for your nice comment, Ahlem,We are glad that you found our hotel beautiful and that you enjoyed your stay with us. Looking forward to you coming again! Kind regards,
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Great service
Commentaires de Gestion de l’hôtel
4 mars 2024 par Solari, Gestion de l’hôtel
Dear Abdallah, thank you for your nice feedback! We are thrilled to hear that you enjoyed your whole stay! We truly hope you come back to stay with us again very soon. Kind regards, Solari
par un voyageur
Publié le 24 févr. 2024 sur Hotels
par un voyageur
Publié le 23 févr. 2024 sur Expedia
First class experience - very pet friendly - highly recommend
par un voyageur
Overall enjoyable stay in Battersea
Publié le 22 févr. 2024 sur HotelsA pleasant one-night stay at this hotel, booked last minute (night before) so it was pricey however we were upgraded to an Art Plus room. Kelvin assisted with our check in - he was very friendly, as were the doormen and Jasion at check out (sorry if I got the spelling wrong).
We primarily picked this hotel as it was in close proximation Lister hospital as I was having a procedure, but also they are a dog friendly establishment.
The hotel itself is clean and I really liked the art vibe and proximity to Battersea Power Station with shopping and food nearby makes it a great choice if you need to be in the area. The hotel also has quite a few amenities including a rooftop pool, sauna, jacuzzi and gym.
Our room was spacious and clean with Kevin Murphy (Australian brand) toiletries. The bedding was comfortable and the area is quiet so ideally for a good night sleep.
A couple of minor points for improvement:
- We booked our room through hotels.com and on there it stated pets stay free (dogs and cats) however upon check in we were charged £20 which was meant to cover pet amenities like dog bed, bowls, treats and a small donation to Battersea Dogs & Cats shelter, however our room didn't have any of those amenities. At check out I raised this and luckily there was no fuss in refunding it because of the misleading advertising and also for not providing anything for our dog.
- The lifts were quite difficult to operate and also in the morning of our departure one was working
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Irene, Gestion de l’hôtel
Dear Guest, thank you for your review. We are glad to learn that you loved your stay with us, and please rest assured we will share your comments with our team to take appropriate action. Please accept our apologies for the delay in our service regarding our pets allowance, we wish we had known about your concerns so our team would have found a solution on time. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon for another pleasant experience. Kind Regards, Irene
par un voyageur
Publié le 18 févr. 2024 sur Expedia
I was asked at check in to pay the 'remainder of my balance' even though I had paid in full. I told the man at the desk I shouldn't owe anything and he asked me to show him my bank statement. I found this very strange, would you not just ask for the receipt?
Small room, decent bathroom, student style set up in the bedroom - expected more for the price. Definitely clean though.
Tozi Grand Cafe (one of the restaurants in the hotel) was terrible, waited so long to be seated despite having booked a table, then waited ages to be served. In the end we got fed up and ended up leaving. Similar experience at breakfast.
Overall everything about this experience was quite disappointing. Attitude of the staff in general seems far too lax. Would not really recommed.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Alina, Gestion de l’hôtel
Dear Nadia, thank you for your review and for choosing our hotel. We are happy to like the hotel, we apologise that you felt there was no cooperation between departments to serve the guests the best way possible. The comfort and satisfaction of our guests is one of our top priorities and our team is on hand 24/7 to help, I'm so sorry that we fell short of this on this occasion. Kind regards, Alina
par un voyageur
Publié le 18 févr. 2024 sur Hotels
par un voyageur
Publié le 13 févr. 2024 sur Expedia
par un voyageur
Stunning views, amazing rooftop pool, fab location
Publié le 12 févr. 2024 sur HotelsCommentaires de Gestion de l’hôtel
13 févr. 2024 par Santa, Gestion de l’hôtel
Dear Corinne, thank you for your fabulous review and for sharing these spectacular pictures. We are so glad to hear you enjoyed your stay with us. We look forward to welcome you back soon! Best wishes,
par un voyageur
Wonderful Hotel
Publié le 7 févr. 2024 sur HotelsWonderful centrally located hotel. Clean and comfortable with pleasant helpful staff. Very refreshing to see this . Definitely stay here again.
