Ratings based on 632 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 11, 2024 on Expedia
Comment from Hotel Management
Apr. 4, 2024 by Stefano S., Hotel Management
Dear Khalid, Greetings from COMO Metropolitan London, We are very pleased that you enjoyed your stay and we look forward to welcome you back to London. Yours sincerely,
by A traveller
Posted Feb. 19, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Stefano S., Hotel Management
Dear Omar, thank you for taking the time to review the hotel. I do however notice that you were not fully satisfied with your breakfast experience with us. In our records, the reservation did not include it and therefore a full charge applies. As we believe it was a misunderstanding between the front desk team and yourself, our management has offered a discount upon check out to allow off some charges. I am truly sorry that the outcome was not up to your satisfaction and please feel free to contact me should you wish to provide further feedbacks. Kind regards, Stefano Sarto Assistant Front Office Manager
by A traveller
Great Hotel - Great Location
Posted Feb. 10, 2024 on HotelsWe have stayed at the COMO Metropolitan London several times. The staff is friendly and helpful. The rooms are great. The location is perfect. We can’t wait to return.
Comment from Hotel Management
Feb. 10, 2024 by Stefano S., Hotel Management
Dear Janet, Thank you very much for your recent stay and your lovely feedback is definitely a motivation to the team to keep doing a great customer service. We look forward to welcoming you back in a near future. Best regards, Stefano Sarto - Assistant Front Office Manager
by A traveller
Posted Feb. 9, 2024 on Hotels
Comment from Hotel Management
Feb. 10, 2024 by Tom Lewzey, Hotel Management
Dear Si, Thank you very much for taking the time to give us a great online rating! We are delighted to hear that you really enjoyed your stay with us and look forward to welcoming you back soon. Warm regards,Tom LewzeyAssistant Front Office Manager
by A traveller
Posted Feb. 7, 2024 on Expedia
Solid, decent hotel with good price and good location. Just lacks charm and character. Neither modern nor traditional, elegant British style. Functional.
Comment from Hotel Management
Feb. 7, 2024 by Imran, Hotel Management
Dear Mr. Philip,We really appreciate you taking the time to leave us a review, We are happy to read that you enjoyed your time at COMO Metropolitan London, and that you found the price, design and the location of the hotel excellent. I hope that we have the pleasure to welcome you back to COMO Metropolitan London. Kindest regards,Imran Aarif
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Jan. 26, 2024 by Stefano S., Hotel Management
Dear Omer, Thank you very much for your feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards,
by A traveller
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Jan. 19, 2024 by Stefano S., Hotel Management
Dear Giancarlo, thank you very much for taking the time to give us your feedback! We are delighted to hear that you really enjoyed your stay with us and look forward to welcoming you back soon. Warm regards,
by A traveller
Posted Dec. 30, 2023 on Expedia
Where do I begin? At check in, after a long day of travel, they have a waitress asking what you would like to drink. Beware, this is not a complimentary drink/beverage as you would expect. It is a charge. They will stop you as you exit the lobby towards your room. You have been informed!
We had a brick house apartment. The lock on the door was broken and did not close. We did not realize this until we came back later that night and pushed the door open. This is not safe and a complete breach of our safety and security. The apartment did not have any heat in the dead of winter (December). They had to send up maintenance to turn on the space heaters. The rooms and entire apartment needed cleaning. There were spider webs, and dirt/debris all over the filthy floors, kitchen, you name it, it felt dirty. The restrooms are so dated and small. The shampoo/conditioner/body wash is almost like water. Thankfully we brought our own toiletries, but if you want watered down toiletries, by all means.
The washing machine, was an added benefit, so we thought. Beware, there is no cold water. There is only HOT water. Your clothing may get ruined like ours. If you don't mind this, wash at your own discretion. The dryer does not dry. Hang dry using the racks provided.
The elevator...unbelievable. We got stuck in the elevator on the day of checkout. The front desk said, it does a reboot sometimes?!?! Service this already.
I don't know how this hotel is 5 stars. Highest 3 star at most.
Comment from Hotel Management
Dec. 30, 2023 by Roland Rimoczi, Hotel Management
Dear KIM,Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you experienced during your stay, and we appreciate your detailed insights as they allow us to address and improve upon the areas that fell short of your expectations.We are genuinely sorry for any confusion at check-in regarding the beverage service, and we will make sure to enhance our communication to prevent any future misunderstandings. Your safety is our top priority, and we deeply regret the inconvenience caused by the broken lock. This issue was fixed straight-away by our technical team. We are disheartened to hear about the cleanliness concerns in your apartment. This does not align with our standards, and we will be implementing additional training and quality checks to prevent such oversights in the future. Your comments regarding the dated restrooms and toiletries have been duly noted, and we will explore ways to enhance these aspects of our accommodations.Your experience with the elevator is deeply regrettable, and we will prioritize its maintenance to prevent any future disruptions, however we have double checked this with our maintenance team when you notified us and I can confirm that the lift was functioning, and I believe your family members were using it as well.We understand your disappointment, and we genuinely value your feedback as it helps us strive for continuous improvement. We would like to assure you that your concerns are being addressed comprehensively.Kind Regards,Roland RimocziAssistant Front office Manager
by A traveller
Not so spotless anymore
Posted Dec. 23, 2023 on HotelsI used to be a regular at Como a couple of years ago before Brexit. Although the rooms are simple, the location is great and most of all I appreciated how spotless and well-maintained it always was.
I decided to give it a go again yesterday and was disappointed. The rooms are in worse shape: the tub doesn’t drain well, there’s mould around the shower stall and in the sink overflow hole. I appreciated the refreshed equipment in the gym though.
Comment from Hotel Management
Dec. 23, 2023 by Imran, Hotel Management
Dear Guest, Thank you very much for taking the time to give us your feedback. We are sorry to hear that your recent stay with us was not up to your expectations due to technical issues and the cleanliness of the shower. We appreciate you being a valuable guest and thank you for being loyal to us., We will ensure to take necessary steps to ensure this is addressed and not repeated. We are looking forward to welcoming you back to COMO Metropolitan, London, please do not hesitate to contact me should I be able to provide any further assistance.
by A traveller
Another great stay at COMO Metropolitan
Posted Nov. 17, 2023 on HotelsAnother wonderful stay at COMO Metropolitan, great attention to detail. I had a lovely room (801) looking East towards the city - great sunrises! A superb view. Sumptuous selection in the minibar! I had excellent interactions with all the staff especially Roland Rimóczi who was incredibly helpful. I'll be back for sure.
Comment from Hotel Management
Nov. 18, 2023 by Stefano S., Hotel Management
Dear Anonymous, Thank you for your recent stay at COMO Metropolitan London. I am delighted to learn that you had a great experience in the hotel. We look forward to welcome you back to the hotel in a near future again. Kind regards,
