Ratings based on 244 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by Bruno And Cove pinnacle Team , Hotel Management
Thank you for your feedback. If you have any specific comments or concerns regarding your stay, please feel free to share them with us. We strive to continuously improve our services and your input is valuable to us.
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Arianna and Cove Pinnacle Team , Hotel Management
Hello Ilyas, Thank you for your perfect rating! We're thrilled to hear that you had such a fantastic experience during your stay with us.If there's anything specific you particularly enjoyed or if you have any feedback for us to make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon!
by A traveller
Posted Feb. 27, 2024 on Expedia
Excellent location and value. The studio and kitchen was fitted with everything we needed for a 10-day stay. Good transit connections too.
Comment from Hotel Management
Feb. 28, 2024 by Raphael and Cove Pinnacle Team , Hotel Management
Hello Brain,We express our gratitude for your generous feedback. We are delighted to learn that you thoroughly enjoyed your stay with us. Hosting you was a pleasure, and we look forward to welcoming you back to our property in the future.
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 25, 2024 by Pamela and Cove Team , Hotel Management
Thank you for taking the time to left us this amazing rate. I hope you come back soon, to make your experience even better.
by A traveller
Great Apartments
Posted Feb. 21, 2024 on HotelsReally pleasant stay in one bed studio
Great views of Isle of dogs, the 56th floor has great facilities. Only stayed for one night but will definitely be back for longer next time.
In striking distance of the O2 which was part of reason for stay going to Gig.
Comment from Hotel Management
Feb. 22, 2024 by Andreea and Cove Pinnacle team, Hotel Management
Good morning:)Thank you very much for taking time to publish this review following your recent stay at Cove Pinnacle. We are grateful that you have chose to stay with us and really happy that the property location has served you well and facilitated your evening at O2.It brings us great pleasure to hear that your story at Cove Pinnacle is a happy one, the team loved looking after you and we can not wait to welcome you back.Until then,Stay well, safe trips.Andreea and Cove Pinnacle team
by A traveller
Posted Feb. 18, 2024 on Hotels
Great staff, very helpful
Comment from Hotel Management
Feb. 19, 2024 by Andreea and Cove Pinnacle team, Hotel Management
Hello :)Thanks a lot for taking the time to share this positive feedback with us.Our friendly hosts team is very grateful to receive your acknowledgment of their great care and we will continue providing the quality services that we take great pride in and that you deserve.We hope to welcome you back in the near future and until then, stay well!Andreea and Cove Pinnacle team
by A traveller
Posted Feb. 15, 2024 on Hotels
Comment from Hotel Management
Feb. 18, 2024 by Arianna and Cove Pinnacle Team , Hotel Management
Thank you, Carlos, for your stellar rating! We're thrilled to hear that you had a 10 out of 10 experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet and exceed your expectations. We look forward to welcoming you back again soon!
by A traveller
Posted Feb. 12, 2024 on Expedia
The property was as advertised, spacious rooms and excellent location. All appliances were operational and high quality. However, the noise from wind made it impossible to sleep for at least 4 out of 7 nights we stayed there. We were told that there was nothing they could do as the building moves and there is simply too much wind. they did offer earplugs. However, this was not mentioned anywhere and for travelers that work, and are usually jet lagged this just makes adapting to timezone really difficult.
Comment from Hotel Management
Feb. 14, 2024 by Raphael and Cove Pinnacle Team , Hotel Management
Hello Alejandro,We sincerely apologise for any inconvenience you had during your stay.We appreciate your feedback and want to assure you that we are actively exploring potential solutions to address the noise issue which only occur during aggressive weather conditions.If your travels bring you back to our area, we would be grateful for another opportunity to provide you with a more enjoyable and restful experience. Please feel free to reach out directly, and we will do our best to make your stay more comfortable.Ask.landmarkpinnacle@staycove.com
by A traveller
Rude staff.
Posted Feb. 11, 2024 on HotelsThe stay was great however, we enquired about a late check out as we were checking in quite late at night. We were told that would not be a problem. The next morning we called the helpline given on the hotels.com app to re-confirm that late check out and lines were engaged from 9am. We then had a member of security at 11am shouting at my partner to vacate the room. The security guard was extremely rude and told my partner to go to the reception to sort out the late checkout. We were at this point trying to finishing getting ready to vacate.
The behaviour of the security guard ruined the stay in the morning and we will not be staying here again.
Comment from Hotel Management
Feb. 14, 2024 by Cove Landmark Pinnacle Team. , Hotel Management
Hello Rankhee,We apologise sincerely for any inconvenience you encountered during your stay. This is not in line with the standards of our brand. We take such situations seriously and are committed to investigating the incident.We would be more than happy to engage in a further discussion about your experience.Ask.landmarkpinnacle@staycove.com Your feedback is valued, and we aspire to provide you with the experience you truly deserve in the future.
by A traveller
Posted Feb. 11, 2024 on Expedia
Comment from Hotel Management
Feb. 14, 2024 by Raphael and Cove Pinnacle Team , Hotel Management
Hello Daniel,Thank you for taking the time to share your feedback with us. We appreciate your honesty, and we're sorry to hear that your experience fell short of expectations.We take all guest feedback seriously, as they provide valuable insights into areas where we can improve. If you're comfortable, we would love to learn more about the specific aspects that may have contributed to your rating. Ask.landmarkpinnacle@staycove.com It was pleasure hosting you and we hope to see you again.
