Ratings based on 809 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 18, 2024 by The Guest Experience Team, Hotel Management
Dear Michael,Thank you for rating your stay at Euston Square Hotel as good. Your feedback is important to us, and we are pleased to know that you had a positive experience. We hope to have the opportunity to welcome you back in the future.Best Regards,The Guest Experience Team
by A traveller
Nearly…
Posted Feb. 28, 2024 on HotelsPerfect location for an early trip from Euston station, room looks nice but…
Pillows were awful so repeatedly woke up, air con unit made intermittent banging throughout the night but turning it off made the room too warm, shower didn’t drain so had to stand for a few mins to be able to open the door without flooding the room, kettle leaked as did the mug for my tea. For almost £200 a night,I expected more than a clean room
Comment from Hotel Management
Mar. 4, 2024 by The Guest Experience Team, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our location, however, it's unfortunate that some aspects of your stay did not meet your expectations. We sincerely apologise for the inconvenience you experienced with the pillows, air conditioning unit, shower and kettle. We are committed to providing our guests with a comfortable and pleasant stay, and we regret that we fell short in this instance. Your feedback is crucial to us as it helps us identify areas for improvement. We would like the chance to rectify this and hope to have the opportunity to serve you better in the future.Best Regards,The Guest Experience Team
by A traveller
Reasonable for the price.
Posted Feb. 28, 2024 on HotelsI stayed in room 003, and was staying as I was visiting London clients. So as a place just to sleep and shower in the morning it was fine. It however was getting a bit tired and in need of some repairs. The laminate floor had parts missing and other parts had had various repairs. The tape in the sink was loose, so you had to be careful using it. The shower drain cover was damaged, so floated away when showering. So a little tlc needed.
Comment from Hotel Management
Mar. 4, 2024 by The Guest Experience Team, Hotel Management
Dear John,Thank you for taking the time to share your experience with us. We are pleased that our hotel served your basic needs during your business visit to London. We're sorry to hear about the maintenance issues you encountered in your room. Your feedback is invaluable to us and will be used constructively to enhance our facilities. We appreciate your understanding and hope to welcome you back for an improved stay.Best Regards,The Guest Experience Team
by A traveller
Posted Feb. 25, 2024 on Expedia
Location was fantastic and the staff were friendly and helpful. The room was clean but felt very minimalist and not welcoming or cosy. No carpet or rugs, just hard flooring, no wardrobe just hooks on the wall, and we hated the bathroom. It was just the end section of the room, screened by one long frosted glass panel through which you could still actually see the person sitting on the toilet. Not their face but their silhouette sitting there on the toilet!
Not nice!
Plus the paint was peeling off the walls
Comment from Hotel Management
Mar. 4, 2024 by The Guest Experience Team, Hotel Management
Dear Sarah,We're glad to hear you found our location convenient and our staff friendly. However, we regret to hear that certain aspects of your stay did not meet your expectations. We appreciate your feedback regarding the room's decor and the bathroom design. We aim to provide a comfortable and private environment for our guests, and we are sorry that this was not your experience. Your feedback is valuable and will be taken into consideration as we strive to improve our guests' experiences. We hope you'll give us another opportunity to better serve you in the future.Best regards,The Guest Experience Team
by A traveller
Posted Feb. 23, 2024 on Expedia
Comment from Hotel Management
Mar. 26, 2024 by The Guest Experience Team, Hotel Management
Dear Thomas,We deeply regret that your experience at Euston Square Hotel was not up to your expectations. We strive to provide the highest level of service and it seems we fell short during your visit. We greatly value your feedback and will use it as we continually work to enhance our guest experience. We hope you will give us another chance to serve you better in the future.Best Regards,The Guest Experience Team
by A traveller
Didn’t enjoy
Posted Feb. 23, 2024 on HotelsDidn’t enjoy
Comment from Hotel Management
Mar. 4, 2024 by The Guest Experience Team, Hotel Management
Dear Brandon,We're truly sorry to hear that your stay did not meet your expectations. Your comfort and satisfaction are our top priorities, and we regret to hear that we fell short in this instance. We would greatly appreciate it if you could provide more details about your experience, so we can better understand where we can improve. Please don't hesitate to reach out to us at your convenience. We hope for the opportunity to serve you better in the future. Best regards,The Guest Experience Team
by A traveller
I would definitely recommend.
Posted Feb. 20, 2024 on HotelsFantastic trip and lovely welcome. Great room and service.
Comment from Hotel Management
Feb. 21, 2024 by The Guest Experience Team, Hotel Management
Dear Craig,It's heartening to hear that you've enjoyed your stay at Euston Square Hotel, from the warm welcome to the quality of our rooms and service. We strive to provide our guests with a fantastic trip and it's wonderful to know that we have achieved that during your visit.Your positive recommendation is highly appreciated. We are looking forward to welcoming you back for another memorable stay with us.Best regards,The Guest Experience Team
by A traveller
Posted Feb. 19, 2024 on Expedia
All staff very friendly and helpful. Breakfast excellent quality and value.
Comment from Hotel Management
Feb. 21, 2024 by The Guest Experience Team, Hotel Management
Dear Phill,It is heartening to read your kind words about our dedicated staff and the excellent quality of breakfast provided at Euston Square Hotel. We strive to offer our guests a memorable experience, and it brings us immense satisfaction to know that we were able to meet your expectations.Your compliment is a wonderful testament to our continued efforts to provide top-notch service. Your feedback will not only inspire our team to keep up the good work but also motivate us to strive for further excellence.We hope to have the opportunity to welcome you back for another delightful stay. Best regards,The Guest Experience Team
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 21, 2024 by The Guest Experience Team, Hotel Management
Dear Philip,We're thrilled that you've had an excellent experience at the Euston Square Hotel. Your satisfaction is our highest reward and we're glad to know that we've reached that goal during your stay. We firmly believe in providing our guests with high-quality services and amenities, and your feedback is a testament to that commitment.Hoping to welcome you back soon.Best regards,The Guest Experience Team
by A traveller
Posted Feb. 16, 2024 on Expedia
The staff were helpful and my room was nice.
Comment from Hotel Management
Feb. 16, 2024 by The Guest Experience Team, Hotel Management
Dear Saffron,It brings us immense pleasure to know that you found our staff helpful and your room to your liking. Our team at Euston Square Hotel is dedicated to ensuring that every guest enjoys a comfortable and enjoyable stay.Should you plan another trip in the future, we would be delighted to welcome you back.Best regards,The Guest Experience Team
