Note fondée sur 48 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Absence of customer empathy and satisfaction visio
Publié le 22 mars 2020 sur HotelsEven though we had to leave the hotel at 10am to try to take an urgent flight earlier to Canada because of COVID-19 the hotel didn’t accept to reimburse or last night. In that time of crisis we see which organization have empathy and long term customer satisfaction vision and who has not.... short term revenue focus... Very disappointing. I don’t recommend the place nor its team.
Commentaires de Gestion de l’hôtel
3 août 2020 par Grange Hotels , Gestion de l’hôtel
Thank you for taking the time to share your experience of Grange Blooms Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade.
par un voyageur
Publié le 29 juin 2022 sur Expedia
We were bumped by the Grange Blooms hotel into their less attractive but nearby sister hotel, the Grange Whitehall. Great location, but a very average hotel, falling apart a bit.
Commentaires de Gestion de l’hôtel
5 juill. 2022 par Guestrelations manager , Gestion de l’hôtel
Dear Jonathan, thank you for taking the time to review your stay. We are glad you enjoyed your stay in our superb, central location.
par un voyageur
Publié le 18 avr. 2022 sur Expedia
Wir waren 4 Nächte dort und haben es sehr genossen! Das Hotel hat sehr viel Charme, uns ist das viel lieber als ein modernes Gebäude das überall gleich aussieht. Es hievt einen entzückenden Garten hinten hinaus, dort kann man jederzeit eine Pause vom hektischen London einlegen . Die Lage ist top, man ist zu Fuß in 12 Minuten am Leicester Square oder Oxford Circus. Es gibt viele kleine Restaurants in unmittelbarer Nähe. Wir werden nächstesmal wieder dort wohnen!
Commentaires de Gestion de l’hôtel
19 avr. 2022 par Grange Blooms Hotel, Gestion de l’hôtel
Dear Sir/Madam, Thank you for your feedback. Best regards, Management
par un voyageur
Publié le 26 nov. 2021 sur Expedia
Commentaires de Gestion de l’hôtel
29 nov. 2021 par Grange Blooms Hotel, Gestion de l’hôtel
Dear Sir/Madam, Thank you for your feedback, we appreciate you taking the time to write about your recent stay with us. Best regards, Management
par un voyageur
Publié le 19 oct. 2021 sur Expedia
We got the hotel to book in at 2.15pm, the E-Mail confirmed that the book in time was 2.00pm. We were told by the receptionist that it was 3.00pm book in, I showed her the E-Mail and was told the room was not ready and if I wanted to complain then to contact head office. Totally unsympathetic and offered no apology at all. The Duty Manager Fruzsina then stepped in and was the polar opposite, helpful, apologetic and offered us a free breakfast. The hotel was lovely, it was a shame that the receptionist gave such an unfriendly and unforgiven welcome to the guests.
Commentaires de Gestion de l’hôtel
26 oct. 2021 par Grange Blooms Hotel, Gestion de l’hôtel
Thank you for taking the time to share your experience of Grange Blooms, please accept my sincere apologies that the service/ facilities did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. (Subject to availability)
par un voyageur de Seattle
Publié le 13 sept. 2021 sur Expedia
This is an ideal location and very quiet. Room 310 overlooked a quiet courtyard and the back of the British museum. It’s an old London building, so don’t expect the most modern amenities - but the trade off is well worth it. I’d recommend it highly.
Commentaires de Gestion de l’hôtel
7 oct. 2021 par Grange Blooms Hotel, Gestion de l’hôtel
Dear Patricia, Thank you for your feedback. We look forward to having the opportunity to welcome you in the near future. Best regards, Management
par un voyageur
Poor Quality of Room
Publié le 26 juill. 2021 sur HotelsHaving been moved at last minute from the Grange Bloom to the Grange White Hall with no reason, we were put into a room that can only be described as the staffs overnight quarters. Having booked a nice looking kings size double room at the Grange Bloom, we found ourselves in a small rom with a drop bed bed that was 1ft off of the floor, uncomfortable as poor quality.
Commentaires de Gestion de l’hôtel
8 sept. 2021 par Grange Blooms Hotel, Gestion de l’hôtel
Thank you for taking the time to share your experience of Grange Blooms, please accept my sincere apologies that the service/ facilities did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. (Subject to availability)
For any further assistance, please contact Grange Reservations.
par un voyageur
Publié le 4 juill. 2021 sur Expedia
Garden
Commentaires de Gestion de l’hôtel
6 juill. 2021 par vh, Gestion de l’hôtel
Dear Sir/Madam,
Thank you for your feedback.
Best regards,
Management
par un voyageur
Recommended
Publié le 10 juin 2021 sur HotelsHelpful staff, clean room
Commentaires de Gestion de l’hôtel
15 juin 2021 par VH, Gestion de l’hôtel
Dear Matthew,
Thank you for your feedback, we really appreciate you taking the time to write about your recent stay with us.
Best wishes,
Management
par un voyageur
Publié le 2 juin 2021 sur Expedia
Commentaires de Gestion de l’hôtel
15 juin 2021 par VH, Gestion de l’hôtel
Dear Sir/Madam,
Thank you for your feedback, we appreciate you taking the time to write about your recent stay with us.
Best regards,
Management
