Ratings based on 929 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2024 on Expedia
Ok
Comment from Hotel Management
Mar. 23, 2024 by Marinela, Hotel Management
Dear Girish,Thank you for your feedback!We hope to have the pleasure of welcoming you back again soon!Best Regards,MarinelaFront Office Manager
by A traveller
Good central location
Posted Mar. 11, 2024 on HotelsThe hotel staff were very friendly, the condition was good. A slightly unusual layout as everything was open plan for reception, bar area and breakfast area. Good location for tube stations (3 within 10-15 min walk)
Comment from Hotel Management
Mar. 13, 2024 by Marinela, Hotel Management
Dear David, We're delighted to hear that you enjoyed your stay. Your satisfaction is our priority. We look forward to welcoming you back on your next visit!Best Regards,MarinelaFront Office Manager
by A traveller
Goodvalue, clean, safe and comfortable
Posted Mar. 2, 2024 on HotelsComment from Hotel Management
Mar. 13, 2024 by Marinela, Hotel Management
Dear Cheryl,We're delighted to hear that you enjoyed your stay.Your satisfaction is our priority We look forward to welcoming you back on your next visit!Best Regards,MarinelaFront Office Manager
by A traveller
Posted Feb. 29, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by jc, Hotel Management
Dear Richard Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regards Jean-Claude - Night Manager
by A traveller
Posted Feb. 28, 2024 on Expedia
The hotel and staff were great, but the lobby and dinning area need’s updated
Comment from Hotel Management
Mar. 1, 2024 by jc, Hotel Management
Dear ErikaThank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regards Jean-Claude - Night Manager
by A traveller
Decent Hotel Close to Fulham
Posted Feb. 26, 2024 on HotelsDecent hotel close to Fulham
Comment from Hotel Management
Mar. 13, 2024 by Marinela, Hotel Management
Dear Carlos,Thank you for your kind words! We're delighted to hear that you enjoyed your stay. Your satisfaction is our priority. We look forward to welcoming you back on your next visit!Best Regards,MarinelaFront Office Manager
by A traveller
Posted Feb. 24, 2024 on Expedia
Cleaning and room quality fine.
However, although i requested a quiet room and told before check-in that i will get an annex room, got a room facing the main street.
Result was an interrupted sleep and constant road noise.
This was corrected after complaining the next morning but still one night lost.
Breakfast good but coukd use some variety especially in hot options.
Breakfast staff extremely friendly.
Comment from Hotel Management
Mar. 1, 2024 by jc, Hotel Management
Dear EmmanouilThank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regards Jean-Claude - Night Manager
by A traveller
Outdated room, good breakfast
Posted Feb. 18, 2024 on HotelsGive the reviews of the hotel, I was expecting better. It was a bit of a let-down. I don't know the value for money for others, but I paid over 155£ a night and I was expecting better because I've stayed in nicer rooms for less money, even in London. The room was very outdated. It was dusty (a good vacuuming needed), the couch my kids slept on was uncomfortable, dirty and broken. They got a blanket that was big enough for one person and one of them was never covered at night. The chair was dirty, first I thought it was old and scratched but after I cleaned it, it was shiny again. The door handle was broken, the tap was rusty and there was absolutely no storage whatsoever. Very poor amenities, a kettle and only 2 cups even though the room was made for 4 people.
The service was good and when I told the reception that my pillow had blood stains on it they immediately changed it.
Breakfast was good and abundant. The guys who tended breakfast tables were friendly. However I did notice a guy who filled milk dispenser throw plastic jugs in a common trash bin. I hoped they would get recycled.
The area was nice, next to two bus stops and a 5 min walk from the underground, with some very nice eateries around.
Overall, will probably not stay again. And when 155£ is considered a good deal for this kind of a room, I'll simply not visit London and vacation elsewhere.
Comment from Hotel Management
Feb. 20, 2024 by Marinela, Hotel Management
Dear Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LONDON - EARL'S COURT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments!Best Regards,MarinelaFront Office Manager
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Marinela, Hotel Management
Dear Gary,Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,MarinelaFront Office Manager
by A traveller
Posted Feb. 14, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Marinela, Hotel Management
Dear Gary,Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,MarinelaFront Office Manager
