Note fondée sur 941 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Mal informés a propos de la piscine dans sa dit que cetais ouvert rendu a hotel elle etais en construction il aurais pu le spécifié
par un voyageur de Terrebonne
Publié le 18 juill. 2023 sur Expedia
Très bien.
Commentaires de Gestion de l’hôtel
19 juill. 2023 par Rishu, Gestion de l’hôtel
Dear Marc,I hope this message finds you well. On behalf of our entire team, I would like to extend our sincere gratitude for your recent stay at our hotel at Homewood Suites By Hilton London. Your positive feedback warms our hearts, and we are thrilled to know that you had a pleasant experience with us.We take great pride in maintaining a nice and clean environment for all our guests, and it's delightful to hear that our efforts made your stay memorable. Your encouraging words serve as a motivating factor for us to continue providing top-notch hospitality to all our valued guests.We truly appreciate your business and the trust you have placed in us. Should you plan another visit to London, we would be absolutely delighted to welcome you back to our hotel.If there is anything specific you enjoyed during your stay or any areas where we can further improve, we would love to hear your thoughts. Your feedback helps us fine-tune our services and ensures that each guest receives the best possible experience.Once again, thank you for choosing our hotel. If there is anything we can assist you with in the future, please do not hesitate to reach out to us.Warmest regards,
par un voyageur
Publié le 8 janv. 2023 sur Expedia
La cuisinette manquait d'équipement. Pas assez de couteaux, de verres et il n'y avait pas de linge pour laver la vaisselle. Pas assez de serviettes dans la salle de bain.
Commentaires de Gestion de l’hôtel
26 mai 2023 par Rishu, Gestion de l’hôtel
Dear Marie-Emmanuelle,Thank you for taking the time to share your recent experience at Homewood Suites. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.
par un voyageur
Publié le 26 déc. 2022 sur Expedia
chambre spacieuse
par un voyageur
Publié le 19 févr. 2024 sur Hotels
par un voyageur
Publié le 19 févr. 2024 sur Expedia
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Check in was terrible. My room wasn't ready at 3:10pm. I waited for 20 minutes before asking how long i was going to have to wait. The front desk person then called housekeeping on a cell phone, on speaker & asked. The response is "I just starting it now. I will get it f*cking done when its f*cking done. If you had sent me someone to help when I asked for it earlier then it would be done by now!" The woman speaking was pissed. The front desk person was shocked I heard the whole thing, then said she was sorry & said she would go help her as she rushed to the elevator. Someone came to offer me a warm bottle of water as i waited. By 4pm I was told my room was ready. Got my key & got into my room. Checked the room over, noticed towels were missing & that the deadbolt wouldnt lock. 20 minutes later a knock on my door, they were bringing me towels & I asked about the deadbolt. Took a bit to figure out but it was still tricky. The website claimed that there is a clock radio, 2 phones, & a soundproof room. Well there was only 1 phone. No clock, & certainly NOT soundproof. I am losing my hearing & I could still hear everything happening in the hallway, & other rooms, especially if they have a whirlpool tub like mine. The shower wand for the whirlpool tub did not work. Some of the jacks/power outlets by the bed did not work. The pillows are crap, so limp. I was locked out of my room twice the day of checking out. Ran downstairs for help, received a new card, didnt work
par un voyageur
Publié le 18 févr. 2024 sur Expedia
I liked how close it was to the highway, everything was clean. Breakfast was great.
Expedia was difficult to deal with when the hotel told me the pool would be closed.
The hotel room did show some signs of incomplete repairs (drywall patches ect)
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Great!
par un voyageur
Publié le 15 févr. 2024 sur Expedia
great
