Ratings based on 915 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great all round
Posted Feb. 16, 2024 on HotelsGreat location and excellent hotel
Comment from Hotel Management
Feb. 16, 2024 by The Piccadilly London West End, Hotel Management
Dear Mr Ben,We would like to express our sincere gratitude for taking the time to share your positive feedback regarding your recent stay at The Piccadilly London West End.It brings us immense joy to learn that you found our hotel to be in an excellent location and that you enjoyed your overall experience. Your satisfaction is our top priority, and your kind words serve as motivation for our team to continue delivering exceptional service.Your feedback is valuable to us, and it encourages our team to maintain the high standards of service that we aim to provide. Once again, thank you for choosing The Piccadilly London West End, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future. Warm Regards,Oksana TsarykGuest Relations Executive
by A traveller
Posted Jan. 31, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by The Piccadilly London West End, Hotel Management
Thank you for your lovely feedback.
by A traveller
Posted Jan. 27, 2024 on Expedia
Absolutely amazing staff and hotel great location with China town just across the road lots of theaters pubs and restaurants, soho also couple of mins town the round. Staff were amazing when we arrived over 1 hour early are room was ready for us so checked in early, we were shown to are room and we were also upgraded to a club room but also had a bottle of Prosecco and chocolates for my wifes 40th we only mentioned it was her birthday when making the booking! Can't believe they remembered and dine that for her very thoughtful from the staff!!! Also kept are bags safe when we booked out and went to do more sightseeing for the day. We will definitely be staying again!!! Thank you to all the staff!
Comment from Hotel Management
Feb. 6, 2024 by The Piccadilly London West End, Hotel Management
Thank you for your feedback.We are delighted you enjoyed your stay with us, and most importantly that every single member of the team took such great care of you. Thank you also for highlighting our facilities, we hope our little present was enjoyable. I have shared your comments with everyone, and they are absolutely delighted with your comments.On behalf of the entire team, we look forward to welcoming you back in the future. and when you do decide to come again, please do not hesitate to contact our Guest experience team directly, so that they can personally oversee your future visits.Warm Regards,Bianca Luca
by A traveller
Posted Jan. 23, 2024 on Expedia
I enjoyed the boutique feel of this hotel but with the services that you would expect but from a much larger hotel. Staff were attentive, friendly and overall a great stay experience.
Comment from Hotel Management
Jan. 25, 2024 by The Piccadilly London West End, Hotel Management
Dear Ms Lisa,Thank you for choosing our hotel and for sharing such positive feedback about your recent stay. We're thrilled to learn that you enjoyed the boutique feel of our hotel combined with the services expected from a larger establishment.Your kind words about our attentive and friendly staff are truly appreciated. Providing a great stay experience for our guests is our top priority, and we're delighted to know that we succeeded during your visit.We look forward to the pleasure of hosting you again whenever your travels bring you our way.Warm regards,Luanne Dias Hotel Manager
by A traveller
Great hotel for the theatres
Posted Jan. 21, 2024 on HotelsGreat hotel location for West End theatres especially Sondiem which is a couple of minutes walk away
Very friendly and helpful staff, lovely bedroom and excellent breakfast
Comment from Hotel Management
Jan. 23, 2024 by Oksana Tsaryk, Hotel Management
Dear Mr Evans, Thank you for choosing to stay with us and for sharing such positive feedback about your experience. We're delighted to hear that our hotel's location, especially its proximity to West End theatres, was convenient for you. Your kind words about our very friendly and helpful staff, the lovely bedroom, and the excellent breakfast are truly appreciated. Providing a memorable and comfortable experience for our guests is our top priority, and it's wonderful to know that we succeeded during your stay. If you have any specific preferences or requests for your next visit, please feel free to let us know. We look forward to the pleasure of hosting you again whenever your travels bring you our way.Warm Regards,Oksana TsarykGuest Relations Executive
by A traveller
Posted Jan. 19, 2024 on Hotels
Comment from Hotel Management
Jan. 23, 2024 by Luanne Dias, Hotel Management
Dear Mr Colin, Thank you so much for taking the time to share your positive experience with us. Your satisfaction is our ultimate goal, and we are thrilled that we were able to meet your expectations during your stay. We truly appreciate your support and hope to have the pleasure of hosting you again for another fantastic stay.Warm Regards,Luanne DiasHotel Manager
by A traveller from Owatonna
Posted Jan. 17, 2024 on Expedia
Wonderful location, in the heart of everything and walkable to night life, restaurants, china town, theatres and everything else. Hotel is well staffed and all the employees were wonderful. Rooms in London overall are small, but this hotel designed the rooms and bathrooms to feel spacious. Only issue we had was the Wi-fi did not work in our room and the phone did not work so had to keep going to front desk to request stuff.
Comment from Hotel Management
Jan. 18, 2024 by Luanne Dias, Hotel Management
Dear Mr Shail,Thank you very much for taking the time to share your feedback regarding your recent stay with us.I was delighted to read that overall; you enjoyed your stay and that you found the location and service you received from my team excellent.We genuinely value and appreciate your feedback and apologize that your experience was less than perfect in regard to Wi-fi and phone.I hope that your current experience with us has not deterred you from staying with us again. Warm regards,Luanne Dias Hotel Manager
by A traveller
Posted Jan. 17, 2024 on Expedia
Great place to stay
Comment from Hotel Management
Feb. 6, 2024 by The Piccadilly London West End, Hotel Management
Thank you for your feedback.It means a lot for us.Have a lovely day ahead.Warms Regards,Bianca Luca
by A traveller
Posted Jan. 15, 2024 on Hotels
Comment from Hotel Management
Jan. 18, 2024 by Luanne Dias , Hotel Management
Dear Marc Hollid-Ausset, We sincerely appreciate your recent stay with us. Thank you for choosing The Piccadilly London West End. We trust that your experience was enjoyable and met your expectations. We look forward to welcoming you back for another wonderful visit in the future!Warm regards,Luanne Dias Hotel Manager
by A traveller
Amazing Location
Posted Jan. 15, 2024 on HotelsGreat hotel, good service and fab location. Thank you
Comment from Hotel Management
Jan. 18, 2024 by Luanne Dias , Hotel Management
Dear Sarah Hayles,Thank you very much for writing this nice review about your recent stay The Piccadilly London West End.We are very happy to read that you enjoyed staying in our beautiful and centrally-located Hotel in the heart of London's West End, surrounded by nice restaurants, shops and theatres. We are also delighted to know about your excellent experience with our friendly and helpful Staff.Thank you very much for your review and we very much look forward to your next visit.All the best,Luanne Dias Hotel Manager
