Ratings based on 800 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Roland
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 24, 2024 by Stellio Duty Manager, Hotel Management
Dear Penelope, Thank you for your recent stay at NYZ. We look forward to welcoming you back.
by A traveller
Posted Mar. 2, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by Shana, Guest Relations Manager , Hotel Management
Dear Jillian,Thank you for taking the time to share your feedback with us. We hope that we can welcome you again soon!Best,ShanaGuest Relations Manager
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by NYX Team, Hotel Management
Dear Katherine,Thank you for taking the time to review your stay with us. We hope to welcome you again soon!Best,Rowan Rodrigues,Front Office Manager,NYX Hotel
by A traveller
Posted Feb. 29, 2024 on Hotels
We did thoroughly enjoy our stay, the lighting in the bathroom was not great for shaving or makeup, and the fire alarm went off two different nights multiple times which was disruptive to sleep. We were told the heat from the pool set it off. Otherwise the hotel is beautiful, clean, and has excellent service.
Comment from Hotel Management
Feb. 29, 2024 by Shana Guest Relations Manager , Hotel Management
Dear Guest,Thank you for taking the time to review your stay with us. We thank you for your comments and are sorry tat your sleep was disturbed by the fire alarm- we worked very hard to resolve the issue quickly.We hope to welcome you again soon!Best,ShanaGuest Relations Manager
by A traveller
Posted Feb. 27, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Shana Guest Relations Manager , Hotel Management
Dear Haidong,Thank you for taking the time to review your stay with us. We hope to welcome you again soon!Best,ShanaGuest Relations Manager
by A traveller
Posted Feb. 26, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Stellio Duty Manager, Hotel Management
Dear Amy, Thank you for your recent stay and for your review. Kind regards,
by A traveller
Beautiful artsy London hotel
Posted Feb. 24, 2024 on HotelsThank you to Ahmed for a lovely warm welcoming. This hotel is gorgeous. I absolutely loved the decor and the pool area is beautiful. Gym was clean and so were the changing rooms. The temperature of the sauna and steam was exactly how professionally it should be. I had a beautiful time here and would love to stay again.
Comment from Hotel Management
Feb. 24, 2024 by Shana Guest Relations Manager , Hotel Management
Dear Rachael,Thank you for taking the time to share your experience with us. It i great to hear that you enjoyed the decor and Rena Spa facilities. We hope to welcome you back again soon!Best,ShanaGuest Relations Manager
by A traveller
Posted Feb. 22, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Stellio Duty Manager, Hotel Management
Dear Julia, Thank you for your recent stay and for your review. Kind regards,
by A traveller
Posted Feb. 22, 2024 on Hotels
Comment from Hotel Management
Feb. 24, 2024 by Shana Guest Relations Manager , Hotel Management
Dear Tarnpreet,Thank you for taking the time to share your experience with us. We hope to welcome you back again soon!Best,ShanaGuest Relations Manager
by A traveller
Posted Feb. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by Shana Guest Relations Manager , Hotel Management
Dear Amanda,Thank you for taking the time to share your feedback with me. We are glad that you had a good stay with us. We hope that we can welcome you back again soon!Best,ShanaGuest Relations Manager
