Ratings based on 53 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 6, 2023 on Expedia
Very tried, needed good clean and redo of room..
Bed was clean and comfortable
Comment from Hotel Management
Feb. 9, 2023 by Putney Hotel, Hotel Management
Dear Amanda,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectation ,please allow me to express my sincerest apologies.I hope that you will give us the opportunity to better serve you in the near future.Best regards,
by A traveller
bad customer experience
Posted Dec. 6, 2021 on HotelsBad experience. Upon arrival with a confirmed booking through hotels.com, the hotel stated that they had been fully booked and have been so for a year onwards. The staff was not helpful in resolving any alternative for me at 1030 pm on a Sunday evening. This meant I had to walk around to find a hotel that could accommodate me instead.
by A traveller
Not great
Posted Mar. 7, 2020 on HotelsCheckin was quick and easy and good location. Main areas were clean and bright but room was dull, dingy and felt grubby - carpet had not been vacuumed properly (if at all) and bathroom floor had sticky patches. Walls scuffed and chipped and no idea what was going on with the curtains. Lack of power sockets in the right places (had to move the desk to power laptop and hairdryer. Mirrors in the room all tinted so no good for make-up:hair. Couldn’t adjust the heating/air con so was overly warm and lastly, as other have said, the automatic light was considerably more annoying than useful.
I phone up to ask about parking and specifically whether it was all residents parking and was told that there was plenty of parking on the streets - not the case, permit holders only meant I had to be up and move my car by 8.30am.
Comment from Hotel Management
Mar. 12, 2020 by Puja, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Puja Sharma Guest Relations Manager Best Western Putney Hotel, BW Signature Collection
by A traveller
Posted Mar. 6, 2020 on Expedia
Comment from Hotel Management
Mar. 16, 2020 by Puja, Hotel Management
Dear Guest, Thank you for taking the time to complete Our online survey regarding your recent stay at our Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We Look Forward to accommodating you again on your next visit. Kind Regards, Puja Sharma Guest Relations Manager Best Western Putney Hotel, BW Signature Collection
by A traveller
Posted Feb. 17, 2020 on Expedia
Comment from Hotel Management
Mar. 16, 2020 by Puja, Hotel Management
Dear Guest, Thank you for taking the time to complete Our online survey regarding your recent stay at our Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We Look Forward to accommodating you again on your next visit. Kind Regards, Puja Sharma Guest Relations Manager Best Western Putney Hotel, BW Signature Collection
by A traveller
Deep in the heart of Putney
Posted Feb. 14, 2020 on HotelsFriendly welcome, check-in took seconds, room excellent.
Comment from Hotel Management
Mar. 16, 2020 by Puja, Hotel Management
Dear Guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback ,Thanks a lot for appreciation . By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Yours sincerely, Puja Sharma Guest Relations Manager Best Western Putney Hotel, BW Signature Collection
by A traveller
Posted Feb. 4, 2020 on Expedia
Friendly staff, good location in Putney and travel connections
Comment from Hotel Management
Feb. 5, 2020 by Neerja , Hotel Management
Dear Guest, Thank you for taking the time to complete Our online survey regarding your recent stay at our Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We Look Forward to accommodating you again on your next visit. Kind Regards, Neerja Guest Relations Manager Best Western Putney Hotel, BW Signature Collection
by A traveller
Posted Jan. 31, 2020 on Expedia
Comment from Hotel Management
Feb. 5, 2020 by Neerja , Hotel Management
Dear Guest, Thank you for taking the time to complete Our online survey regarding your recent stay at our Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We Look Forward to accommodating you again on your next visit. Kind Regards, Neerja Guest Relations Manager Best Western Putney Hotel, BW Signature Collection
by A traveller
Posted Jan. 10, 2020 on Hotels
Very nice hotel with a great location to all needs. Service and cleanliness was outstanding.
Comment from Hotel Management
Jan. 10, 2020 by Neerja, Hotel Management
Dear Guest,
Thank you for taking the time to complete Our online survey regarding your recent stay at our Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We Look Forward to accommodating you again on your next visit.
Kind Regards,
Neerja
Guest Relations Manager
Best Western Putney Hotel, BW Signature Collection
by A traveller
Posted Jan. 4, 2020 on Expedia
The property was being finished off,so things to do bare wires in room and carpets need a deep clean. Other then that it was a pleasant stay.Room clean and well designed,we like the fridge so that we could put in fresh milk We would stay again.The only problem which is caused by its position is dropping and pickup of luggage.
Comment from Hotel Management
Jan. 4, 2020 by Neerja , Hotel Management
Dear Guest,
Thank you for taking the time to complete Our online survey regarding your recent stay at our Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We Look Forward to accommodating you again on your next visit.
Kind Regards,
Neerja
Guest Relations Manager
Best Western Putney Hotel, BW Signature Collection
