Ratings based on 932 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 29, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Daniel, Hotel Management
Dear EmilyThank you for taking the time to give us your score, we truly appreciate it.We are very happy to know you enjoyed your time in our 4 star London hotel in Bloomsbury.We look forward to welcoming you back soon.Warm regards,Daniel MFront of House Manager
by A traveller
There are better Hotels for the Price
Posted Feb. 16, 2024 on HotelsConfusion at check in again being a gold member didn’t have any benefit's if they offer you room 5003 decline it as it is awful poor service from the lounge bar staff
Comment from Hotel Management
Feb. 18, 2024 by Radisson Blu Edwardian Kenilworth Hotel, Hotel Management
Dear Michael.It is disheartening to read about your recent experience with us. As an esteemed gold member, your satisfaction is important to us, and, regrettably, your stay did not meet your expectations.We are sorry to hear that room #5003 was not up to your expectations. While each of our rooms is designed to provide comfort and convenience, we understand that everyone's preferences differ. Although, we are delighted to see that 1 of your reservations was upgraded to a Premium King room during check-in. We understood that while checking in, you were offered a different selection of rooms but you preferred to stay on the same floor with your family. Later, after you shared your disappointment about the room with the receptionist. You were offered to move to another Superior Queen room right the way. However, you refused due to you were in a rush. We truly appreciate your feedback about the room, as it provides us with the opportunity to improve.In addition, your concerns about the lounge bar service have been taken into account. We aim to offer attentive and efficient service, and, unfortunately, we fell short during your stay.All your observations are valuable to us and help us continuously enhance the experiences of all our guests. We hope that despite the issues you encountered, you will give us another chance to demonstrate the high standard of service we usually provide.Best regards,Lydia LeeReception Manager
by A traveller
Very rude bar staff
Posted Feb. 16, 2024 on HotelsDecent hotel, but we were completely put off by one of the guys behind the bar. He was bizarrely rude to my girlfriend out of nowhere. Very strange.
Comment from Hotel Management
Feb. 16, 2024 by Daniel, Hotel Management
Dear BenjaminI extend my sincere apologies for the encounter you had with one of our staff members during your recent stay at our hotel. Your experience is certainly not reflective of the high standard of service that we strive to provide to our guests.In our establishment, we take pride in ensuring that our guests are treated with the utmost respect and courtesy. Instances such as the one you experienced are not characteristic of our team's ethos. Our team members are carefully selected and trained to provide a pleasant and welcoming atmosphere.I regret that your experience at our bar did not meet your expectations and I want to assure you that we take all feedback seriously. As we constantly strive to improve our service quality, your input plays a crucial role in our ongoing efforts to enhance our guests' experience.Once again, I apologize for any inconvenience caused and I hope that this isolated incident will not deter you from choosing to stay with us in the future. We look forward to the opportunity to serve you better in the future.Best Regards,Daniel MFront of House Manager
by A traveller
Posted Feb. 12, 2024 on Expedia
Amazing staff & beautiful breakfast. Really comfy pillows & bedding. Air con works & can open the window at the same time - bonus as we love a cold room. Definitely will return!
Comment from Hotel Management
Feb. 13, 2024 by Daniel, Hotel Management
Dear RachaelIt is truly heartwarming to read your feedback about your recent stay with us. We are thrilled to know that you thoroughly enjoyed the comfort of our bedding and pillows, and appreciated the functionality of our air conditioning system. We understand that details like these can make a significant difference to our guests' experiences.It's also wonderful to hear that our team left a positive impression on you. We strive to provide exceptional service to all our guests, and your kind words serve as a testament to our efforts.We are particularly pleased that you enjoyed our breakfast. Your description perfectly captures the wide variety we aim to offer - from fresh fruits and granola to delectable pastries and cooked options. We believe that a good day starts with a great breakfast, and your feedback validates our efforts in this regard.Your intention to return to us in the future is the highest compliment we could receive. We eagerly look forward to welcoming you back for another memorable stay.Warm regards,Daniel MFront of House Manager
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 13, 2024 by Daniel, Hotel Management
Dear GaryThank you for taking the time to give us your score, we truly appreciate it.We are very happy to know you enjoyed your time in our 4 star London hotel near Covent Garden.We look forward to welcoming you back soon.Warm regardsDaniel MFront of House Manager
by A traveller
Posted Feb. 8, 2024 on Expedia
The breakfast buffet is really good. Staff are friendly and courteous.
Comment from Hotel Management
Feb. 9, 2024 by Daniel, Hotel Management
Dear HanneWe are delighted to hear that you enjoyed our breakfast buffet. Our aim is always to provide a good start to your day and it is gratifying to know that we achieved this with our range of offerings.Indeed, our breakfast buffet is carefully curated and comprises of a variety of tasty options. From fresh fruits, granola, yogurt and superfoods for a healthy start, to hearty cooked options for those who prefer a more substantial meal. Not forgetting our French toast, eggs Benedict, and an array of delectable pastries that are always a hit with our guests.Your kind words for our staff are greatly appreciated. We strive to provide excellent service and foster a friendly and courteous atmosphere. Your positive remarks serve as a testament to our efforts and will surely motivate our team to continue delivering stellar service.Once again, thank you for sharing your positive experience. We hope to have the pleasure of welcoming you back in the near future.Best Regards,Daniel MFront of House Manager
by A traveller
Posted Feb. 6, 2024 on Expedia
Extremely happy with staff and service. Location was great.
Comment from Hotel Management
Feb. 8, 2024 by Daniel, Hotel Management
Dear SeemaYour positive review truly brightens our day. We are thrilled that our staff and service exceeded your expectations and you found our location to be great. Indeed, Bloomsbury is a charming and vibrant part of central London, steeped in literary history and home to many academic institutions, which add to its charm. It's wonderful to know that you enjoyed your time in this beautiful neighborhood.Your satisfaction is our topmost priority and we are delighted to have met your expectations. We look forward to welcoming you back in the near future, and continuing to provide the high standard of service that you have experienced. Best Regards,Daniel MFront of House Manager
by A traveller
Posted Feb. 4, 2024 on Expedia
ok for location
Comment from Hotel Management
Feb. 5, 2024 by Daniel, Hotel Management
Dear KittyIt's pleasing to know that our location met your expectations. Our establishment is indeed situated in Bloomsbury, a truly charming part of central London. Known for its rich literary history and prestigious academic institutions, it’s a location that offers a unique blend of culture and convenience, and we're glad you found this to be the case.We hope that on your next visit, not only the location but also the rest of our offerings will leave a lasting impression on you. Best Regards,Daniel MFront of House Manager
by A traveller
Posted Feb. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Daniel, Hotel Management
Dear KittyThank you for taking the time to give us your score, we truly appreciate it.We are happy to know you enjoyed your time in our 4 star London hotel near Covent Garden.We look forward to welcome you back soon.Warm regardsDaniel MFront of House Manager
by A traveller
Posted Jan. 22, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Daniel, Hotel Management
Dear AnnaThank you for taking the time to give us your score.We are happy to know you enjoyed your time in our 4 star London hotel in Bloomsbury.We look forward to welcoming you back soon.Warm regards,Daniel MFront of House Manager
