Note fondée sur 946 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 janv. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
7 janv. 2020 par Kurt Macher, General Manager, Gestion de l’hôtel
Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon!
Kind regards,
par un voyageur
Un service Unique, un site unique!
Publié le 12 juill. 2019 sur HotelsHôtel top. Vue incroyable. La piscine est au 52ème étage et en fait la piscine la plus haute d'Europe!
Et enfin, un service extraordinaire. Un concierge aux petits soins (il m'a fait livrer par un taxi mon bagage au restaurant où je déjeunais avant de rentrer en France et s'est assuré que tout était ok...), un check in très sympa aussi. J'ai fait beaucoup d'hôtels 5* à Londres mais celui-ci a le meilleur service. Sans aucun doute. Bravo!
Commentaires de Gestion de l’hôtel
16 juill. 2019 par Kurt Macher, General Manager , Gestion de l’hôtel
Dear Marc,
What a fabulous comment! Thank you so much for sharing your feedback with us, we sincerely appreciate it. We are delighted to read you enjoyed all aspects of your stay and our hospitality from the heart.
We look forward to welcoming you back soon.
Kind regards,
par un voyageur
Publié le 17 déc. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
18 déc. 2018 par Paul Brackley, General Manager, Gestion de l’hôtel
Dear Sébastien,
Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon!
Kind regards,
par un voyageur
Vues incroubles sur tout Londres
Publié le 19 août 2018 sur HotelsVues sublimes sur Londres à toutes heures - chambre conforme au standard de ce genre d'hôtel. Bonne petite piscine. Il manque un spa. Petit déjeuner bondé : choisir son horaire
Commentaires de Gestion de l’hôtel
31 août 2018 par Paul Brackley, General Manager, Gestion de l’hôtel
We are so pleased to hear you had such a wonderful stay with us. Thank you for taking the time to share your feedback, we sincerely appreciate it. The views are great and we are so glad you had time to enjoy them from your room. Our guests love that the hotel is located within walking distance to the sights you can see from up high, such as HMS Belfast, The Tower of London, The Tate Modern and Tower Bridge. We also count ourselves very lucky to be located in the heart of London’s hottest dining scene, combining casual street food and high-end fare.
We look forward to welcoming you back to Shangri-La Hotel, At The Shard, London.
Kind regards,
par un voyageur de geneva
Nice view. Junk food. Bad service.
Publié le 16 mai 2018 sur HotelsServeurs désagréables. Nourriture digne d'un restaurant d'autoroute... En revanche belle vue sur la ville. Hotel bruyant (passage de trains devant l'hotel). Hotel à éviter.
Commentaires de Gestion de l’hôtel
13 déc. 2018 par Paul Brackley, General Manager, Gestion de l’hôtel
Dear Louis,
Thank you for your feedback regarding your stay with us. We were very concerned to read about the aspects you expressed disappointment with.
We apologise for this and please rest assured that we will investigate these issues thoroughly and address it with the relevant teams accordingly, as we do with all feedback.
We do hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect visit.
Kind regards,
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mars 2024 par Yannick Godfrind, Gestion de l’hôtel
Dear Mary,Thank you very much for your review review.The team and I look forward to welcoming you back to The Shangri-La The Shard.Kind regards,
par un voyageur
Publié le 13 mars 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
21 mars 2024 par Yannick Godfrind, Gestion de l’hôtel
Dear Joshua,Thank you so much for the wonderful review.We look forward to welcoming you back to The Shangri-La The Shard.Kind regards,
par un voyageur
Publié le 12 mars 2024 sur Expedia
Excellent hotel with fabulous views of the city of London from all rooms. Also beautiful infinity swimming pool. Expensive but worth the price. However breakfast was also expensive but dreadful. The supposedly hot breakfast was stone cold served on cold plates and so not edible. The croissant was so hard it could not be cut. When asked if everything was alright on check out I fedback that the breakfast was inedible, the receptionist apologised but did not refund the cost. So advice is do not eat in the Ping restaurant at Shangri-La
Commentaires de Gestion de l’hôtel
12 mars 2024 par Kurt Macher, Gestion de l’hôtel
Dear Jennifer, Thank you for sharing your recent experience at Shangri-La The Shard, London. We appreciate your positive feedback about the excellent hotel, fabulous views, and beautiful infinity swimming pool. Your satisfaction is our top priority, and we're delighted that you found your overall stay worthwhile.However, we deeply regret that your breakfast experience did not meet your expectations, and we sincerely apologize for the inconvenience caused by the cold breakfast served on cold plates and the issue with the croissant. Your feedback is essential, and we assure you that we are taking immediate steps to address these concerns with our team to prevent a recurrence.To further discuss and address your concerns, our Guest Engagement Manager, Bruna Vale, will be reaching out to you via a separate email. She is dedicated to ensuring your satisfaction and will work closely with you to resolve any outstanding matters.Once again, we apologize for any shortcomings during your stay, and we hope to have the opportunity to welcome you back, providing you with an improved and seamless experience.Best regards,Kurt MacherGeneral Manager
par un voyageur
Publié le 10 mars 2024 sur Expedia
An amazing stay with the family
Commentaires de Gestion de l’hôtel
10 mars 2024 par Kurt Macher, Gestion de l’hôtel
Dear Daniel, Warm greetings from Shangri-La The Shard, London! We're thrilled to see your fantastic 5/5 rating and read about your amazing stay with your family. Your satisfaction is our top priority, and we're delighted that we could contribute to creating wonderful memories for you and your loved ones.Thank you for choosing Shangri-La The Shard, London, for your stay. Should your travels bring you back to London, it would be our pleasure to welcome you and your family once again. Until then, we wish you all the best in your future journeys.Best regards,Kurt MacherGeneral Manager
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Kurt Macher, Gestion de l’hôtel
Dear Valued Guest, Greetings from Shangri-La The Shard!Thank you so much for awarding us a perfect 10/10 rating for your recent stay. We are truly honored and delighted to have had the opportunity to make your experience exceptional.Our team is dedicated to providing the highest level of service, and your positive feedback motivates us to continue exceeding expectations. We appreciate your trust in Shangri-La The Shard, and we look forward to the pleasure of welcoming you again in the future.Best Regards,Kurt MacherGeneral Manager
