Ratings based on 450 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 29, 2024 on Expedia
Excellent location between the museum and the main London train station , great staff and excellent breakfast. Rooms are a little small and older but quiet. Enjoyed the stay there
Comment from Hotel Management
Mar. 3, 2024 by Andreea - Duty Manager, Hotel Management
Dear Steven, Thank you for sharing your feedback! We're thrilled to hear that you enjoyed our prime location nestled between the museum and the main London train station. Our dedicated staff works hard to ensure each guest has a memorable experience, and we're delighted that you found them great. It's fantastic to know that you relished our excellent breakfast offerings as well.Please be assured that we have taken note of your feedback regarding the room size. While our rooms may be cozy, we strive to provide a comfortable and tranquil environment for our guests to rest. Your satisfaction is important to us, and we're pleased to hear that you found your stay enjoyable overall.We look forward to welcoming you back on your next visit to London! Best wishes,Andreea
by A traveller
Posted Feb. 25, 2024 on Expedia
Location great, staff very friendly, professional and attentive. Hotel is very tastefully appointed and decorated. We stayed in one of the Bloomsbury Suites and on arrival the Toilet had a strong sewage smell from the drains. Tried the usual, flushing the loo and running water down all drains but to no avail. Were rushing out for dinner and reported to duty manager - housekeeping tried their best with cleaning products but on return it only masked the smell and in the morning we asked to move rooms. Hotel had been full on the Friday night and we had to wait till other guests had checked out. It was my daughters wedding that day and she was getting ready in our room for the registry office just after lunchtime. The staff moved all of belongings to a new suite while we were out for the day/ evening celebrating with family. We were given a welcome complimentary gift for our troubles. Whilst the staff dealt with the issue effectively and as quickly as possible. However my only disappointment was somebody must have known about the problem and the room should not have been let in the first place. I would be amazed if a previous guest or housekeeping hadn't noticed the overpowering sewage smell. On balance it wouldn't stop me staying at the academy again.
Comment from Hotel Management
Mar. 9, 2024 by Caterina - Front Office Manager, Hotel Management
Dear Stuart,Thank you for sharing your experience with us, and congratulations on your daughter's wedding! We're pleased to hear that you found our location great and our staff very friendly, professional, and attentive. We're also glad that you appreciated the tasteful decoration of our hotel.However, we apologize for the inconvenience you experienced with the sewage smell in your room. We understand that this was not the ideal start to your stay, especially on such an important day. We're grateful for your understanding as our team worked to resolve the issue as quickly as possible and accommodate your needs by moving you to a new suite.Your feedback regarding the initial room is appreciated, and we will investigate the matter further to ensure that similar issues are prevented in the future. It's important to us that all our guests have a comfortable and enjoyable stay, and we regret that we fell short of your expectations in this instance.We're glad to know that despite this issue, you would consider staying with us again. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience. If there's anything else we can do to improve your future stays, please don't hesitate to let us know. Thank you for choosing The Academy.
by A traveller
Posted Feb. 20, 2024 on Expedia
in general its good
heating system not efficient but supply small heater
Comment from Hotel Management
Feb. 21, 2024 by Felix, Hotel Management
Dear Gaetan,Thank you for sharing your feedback with us. We are glad to hear that overall, you had a positive experience during your stay.We apologize for any inconvenience caused by the inefficiency of the heating system. Your comfort is important to us, and we appreciate your understanding as we work to address this issue. This has been reported to the appropriate department to address this issue.Your feedback is valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,FelixDuty ManagerThe Academy Hotel
by A traveller
Great hotel
Posted Feb. 18, 2024 on HotelsThe hotel was beautiful.
Great location . The staff where amazing. Friendly and helpful.
I was staying alone in the hotel on the first night and I felt comfortable and safe.
Breakfast was enjoyable.
Comment from Hotel Management
Feb. 19, 2024 by Felix- Duty Manager, Hotel Management
Dear Kristina,Thank you for taking the time to provide us with your lovely feedback. We're happy to hear you enjoyed your stay and especially appreciated the service the team offers. I look forward to welcoming you back again very soon
by A traveller
Posted Feb. 18, 2024 on Expedia
Great location! Would stay again
Comment from Hotel Management
Feb. 24, 2024 by Felix- Duty Manager, Hotel Management
Dear Michael,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our hotel's great location.We strive to provide an exceptional experience for all our guests, and we're thrilled that you would consider staying with us again.We look forward to welcoming you back on your next visit!Best regards,FelixDuty ManagerThe Academy Hotel
by A traveller
Posted Feb. 13, 2024 on Expedia
Overall, a very comfortable stay with a very comfortable bed, clean linen and towels. However, the en suite was probably one of the smallest I have ever had to use. As a 5ft 4" size 10 lady, I could only sit sideways on the toilet and struggled to get in the shower then close the door. The air conditioning could not be set below 19 and was incredibly loud. There were also water stains on the carpet/curtains which I wouldn't usually expect in an SLA property. The biggest issue for me though is that on check-in, I was asked for my physical credit card so the staff member could take an advance of £30 from my account in case of damages. This wasn't a notional but an actual payment. When I later asked who would make the decision on whether or not there had been any damage, I was told that this wasn't the case, it was in case of theft or use of mini bar and that I would be refunded within 5 days. So the hotel took £30 from my current account and I am now waiting for a refund.
Comment from Hotel Management
Feb. 24, 2024 by Felix- Duty Manager, Hotel Management
Dear Kay,Thank you for taking the time to share your detailed feedback with us. We appreciate your kind words regarding the comfort of our bed and the cleanliness of our linen and towels.We are sorry to hear about the challenges you experienced with the size of the en suite, as well as the limitations with the air conditioning and the presence of water stains. Your comments have been noted, and we will work diligently to address these issues to ensure a more comfortable experience for our guests in the future.Regarding the pre-authorization of 30 from your credit card, we apologize for any confusion or inconvenience this may have caused. Rest assured, this is a standard procedure in many hotels to cover any potential incidentals. We understand your concerns, and we will review our communication process to ensure that it is clearer for our guests in the future. The pre-authorized amount is automatically released right after the checkout and it takes three to four working days depending on the type of bank you use and the destination as well. We will surely look into this to make sure it is released back to your account.We value your feedback as it helps us to improve our services, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,FelixDuty Manager
by A traveller from OTTAWA
Posted Feb. 10, 2024 on Expedia
Excellent location, staff very kind and attentive, hard working, did everything necessary to help us. Third floor room was a great choice for less noise from other rooms. Breakfast was great, boiled eggs were included in price, coffee was great, abundance of fresh fruits, breads, pastries. Cozy bed and great quality linens. Thank you for a great stay!
Comment from Hotel Management
Feb. 11, 2024 by Andreea, Hotel Management
Dear Marlise, Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our team went above and beyond to ensure your comfort. It's wonderful to know that you appreciated the variety and the excellent breakfast offerings. Your kind words about our cozy beds and high-quality linens are greatly valued. We're delighted to have had the opportunity to host you, and we hope to welcome you back for another exceptional stay in the future!Warmest regards,AndreeaDuty Manager
by A traveller
Posted Feb. 2, 2024 on Expedia
The staff couldn’t be kinder, and this place is great. We were two friends traveling from the US and each booked a twin room, we stayed for a week. Yes, the rooms were on the small side but there’s plenty of storage for your things and they let you stash your suitcases downstairs. Comfy, cozy rooms with generous amenities, decent heat. The common areas are great for hanging out, respectably stocked bar. Cannot image a better location. Stay here and be happy you did! And oh-the neighborhood restaurants around the corner are fabulous, as is the bookstore!
Comment from Hotel Management
Feb. 2, 2024 by Felix, Hotel Management
Dear Alison,Thank you so much for your fantastic review! We are delighted to hear that you and your friend enjoyed your stay with us.It warms our hearts to know that our staff's kindness made a positive impression on you. We strive to create a welcoming atmosphere, and it's gratifying to hear that you found our place great.We appreciate your understanding about the size of the rooms and are pleased that the storage options and the ability to stash suitcases downstairs met your needs. It's wonderful to hear that you found the rooms comfy and cozy with generous amenities and decent heat.We're glad you enjoyed our common areas and the respectably stocked bar, providing a welcoming space for relaxation. Knowing that you couldn't imagine a better location is music to our ears.We're also thrilled that you explored the neighborhood and enjoyed the fabulous restaurants around the corner. The positive mention of the bookstore is especially appreciated.Once again, thank you for choosing to stay with us and for taking the time to share your detailed and positive feedback. We hope to welcome you back in the future!Best regards,FelixDuty ManagerThe Academy Hotel
by A traveller
Posted Feb. 1, 2024 on Hotels
Comment from Hotel Management
Feb. 21, 2024 by Felix- Duty Manager, Hotel Management
Dear Guest,Thank you so much for your kind words and for sharing your fantastic experience with us! We are thrilled to hear that you had a wonderful stay at The Academy Hotel.Providing exceptional service and creating memorable experiences for our guests is what we strive for, and we are delighted that we succeeded in meeting your expectations.We truly appreciate your support and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,FelixDuty ManagerThe Academy Hotel
by A traveller
The Bloomsbury Suite was fabulous!
Posted Jan. 19, 2024 on HotelsThis hotel was a fabulous experience. We managed to bag the Bloomsbury Suite for 60% off during the down season. I checked the reservation again and saw that same booking made just a month later than we did would have been 2.5 times the price. Keep an eye out for that deal.
The staff at check in were prompt and polite. At check out, they minded our bags until we returned to collect them for our flight. Every time I had a question or a request for towels, toiletries etc. they had it sorted by the time I returned to the room. The room was cleaned each afternoon and turned down each evening.
The room itself was spacious and comfortable. A really lovely suite in very central London for an extremely reasonable price. The hotel itself is very nice if a little small. Perfect for couples or people who like to travel low key.
There was pleasant looking and busy bar that I didn’t manage to use during my stay. There was a tranquil and cosy library that I did use. A very pleasant place indeed to spend some time. Breakfast was served continental with an option for hot food. My only major complaint was that it was not made fully clear to me at reception that the hot breakfast was an extra charge. It did say on the menu that there was a £15 pound charge for continental and hot breakfast, but having already payed for breakfast online, I assumed that was included. I probably should’ve asked. The breakfast itself was also a little limited but you can forgive that of such a small hotel.
Comment from Hotel Management
Feb. 24, 2024 by Felix- Duty Manager, Hotel Management
Dear Stephen,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a fabulous stay at our hotel and that you managed to secure such a great deal on the Bloomsbury Suite during the off-season.We're delighted to know that you found our staff to be prompt, polite, and attentive to your needs throughout your stay. It's our priority to ensure that our guests have a comfortable and enjoyable experience, and we're pleased that we could accommodate your requests efficiently.We're glad you enjoyed the spacious and comfortable room, as well as the tranquil library and other amenities. Your feedback about the breakfast pricing is valuable to us, and we apologize for any confusion caused. We will review our communication to ensure that it is clearer for our guests in the future.We appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,FelixDuty ManagerThe Academy Hotel
