Ratings based on 287 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
5.0 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from reno
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by The Gate Team, Hotel Management
Dear Stefania, thank you for your review. We are sorry not to have met your expectations on this occasion and would be grateful if you could share your feedback as we welcome the opportunity to improve the customer experience. We hope you will be in touch.
by A traveller
Posted Feb. 5, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by The Gate Team, Hotel Management
Thank you for sharing your review and rating. We trust that you enjoyed your stay and hope to see you again.
by A traveller
Posted Feb. 5, 2024 on Expedia
Always lovely and prepared rooms. High quality soaps, equipment, coffee, etc. Easy to feel welcomed and rest easy knowing things are handled properly.
Comment from Hotel Management
Feb. 5, 2024 by The Gate Team, Hotel Management
Dear Jordan, we thank you for your excellent review of our apartment facilities and amenities and hope to see you again.
by A traveller
Posted Feb. 4, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by The Gate Team, Hotel Management
Dear Abdul Rahman, thank you for sharing your review and rating. We trust that you enjoyed your stay and hope to see you again.
by A traveller
Posted Feb. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by The Gate Team, Hotel Management
Dear Derek, thank you for sharing your excellent rating. We are pleased that you enjoyed your stay and hope to see you again.
by A traveller
Okay
Posted Jan. 15, 2024 on HotelsWas okay but had to move rooms because the first had stains on floor and bed, second was okay but still not great for the amount we paid. Also had to pay £150 security deposit but was not told about it beforehand. Overall was okay
Comment from Hotel Management
Jan. 16, 2024 by The Gate Team, Hotel Management
Dear Hannah, we thank you for your review and feedback regarding the condition of the apartment you were allocated. We have noted your comment regarding the security deposit and have asked Expedia to display this prominently on their website so that guests have advance warning. We are sorry not to have met expectations on this occasion,but hope to have the opportunity to welcome you back.
by A traveller
Posted Jan. 15, 2024 on Hotels
Comment from Hotel Management
Jan. 16, 2024 by The Gate Team, Hotel Management
Dear Angela, thank you for your excellent rating. We are delighted that you enjoyed your stay and hope to welcome you back.
by A traveller
Posted Jan. 9, 2024 on Hotels
Comment from Hotel Management
Jan. 11, 2024 by The Gate Team, Hotel Management
Dear Leandro thank you for sharing your excellent rating. We are so pleased that you enjoyed your stay and hope to see you again.
by A traveller
Posted Jan. 8, 2024 on Expedia
Great hotel in an excellent location. Easy access to the underground. A few shops over the road selling groceries and essentials. Only a few minor clearing issues in the bathroom. Other than that, excellent.
Comment from Hotel Management
Jan. 8, 2024 by The Gate Team, Hotel Management
Dear Phillipa, thank you for sharing your review and feedback. We are pleased that you enjoyed your stay in our great location and hope to welcome you back.
by A traveller
Al perfect
Posted Jan. 7, 2024 on HotelsEverything went very well, The check in and check out was very good, everything was perfect.
Comment from Hotel Management
Jan. 8, 2024 by The Gate Team, Hotel Management
Dear David, we are grateful for your perfect review and rating and hope to welcome you back.
