Ratings based on 901 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2024
I didn't like how housekeeping entered my room when I wasn't there, without my permission.
Comment from Hotel Management
Mar. 16, 2024 by Jack | BWP Gardena Inn & Suites, Hotel Management
Dear Anvernita,Thank for choosing to stay with us & giving us an excellent score. I'm sorry to hear about your experience with our housekeeping staff entering your room for the room service. While we strive to respect our guests' privacy at all times, it seems there was a miscommunication in this instance. We understand that you did not have the "Do Not Disturb" (digital red light) on your door but we recognize that this does not excuse our oversight. Our housekeeping team is dedicated to maintaining high standards of cleanliness and comfort for all our guests everyday, like guest in need of fresh towels etc. Again, your comfort and privacy are paramount to us and we deeply regret any inconvenience this may have caused you. Have a beautiful day!
by A traveller
Posted Mar. 4, 2024 on Expedia
Property staff is very attentive and excellent communication skills as far as going above and beyond accommodating guest .
Comment from Hotel Management
Mar. 4, 2024 by Raj BWP Gardena Inn & Suites , Hotel Management
Dear Willisha, Thank you for your kind words! We're thrilled to hear that our staff's attentiveness and excellent communication skills made your stay memorable. Going above and beyond to accommodate our guests is what we strive for, and we're delighted that you experienced this during your time with us. We look forward to welcoming you back for another exceptional stay.
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Raj BWP Gardena Inn & Suites , Hotel Management
Dear Shankela, Thank you for your feedback and for choosing to stay with us. We're glad to see that you had a positive experience overall. If there are any specific areas where we can improve and earn that perfect 10 from you next time, please feel free to share. We look forward to welcoming you back for an even better stay in the future.
by A traveller
Posted Feb. 23, 2024 on Expedia
Comment from Hotel Management
Feb. 24, 2024 by Jack | BWP Gardena Inn & Suites, Hotel Management
Dear Michael, I'm sorry to hear that your experience didn't meet your expectations and would love to know more about what aspects of your stay you found unsatisfactory. Your genuine insights can help us improve for future guests. If you're open to sharing more details, please feel free to reach out to us. We appreciate your time & feedback!!!
by A traveller
Posted Feb. 21, 2024 on Hotels
Decent hotel
Comment from Hotel Management
Feb. 24, 2024 by Jack | BWP Gardena Inn & Suites, Hotel Management
Thank you for staying with us & we appreciate your feedback!! Looking forward to welcome
by A traveller
Good place to stay
Posted Feb. 11, 2024 on HotelsLovely, clean and modern facility and room. Good bed and lots of space in the king size room we had. Quiet. Nice breakfast. Good secure parking. Only issue is the area isn't that nice and not somewhere you want to be walking after dark. Overall we would stay here again.
Comment from Hotel Management
Feb. 13, 2024 by Raj BWP Gardena Inn & Suites, Hotel Management
Thank you for your glowing review! We're delighted that you found our facility and room lovely, clean, and modern, with ample space and a comfortable bed. We're glad you enjoyed our quiet atmosphere and breakfast offerings, as well as our secure parking. While we understand your concerns about the area, we're pleased to hear that it didn't overshadow your overall positive experience. We appreciate your feedback and look forward to welcoming you back on your next visit.
by A traveller
Posted Feb. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Jack | BWP Gardena Inn & Suites, Hotel Management
Dear Kao,Thank you for choosing to stay with us at Best Western Plus Gardena Inn & Suites and leaving us an excellent score with us! It was our pleasure to provide you the best accommodation with us. We do hope to see you again soon!
by A traveller
Posted Feb. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by Raj BWP Gardena Inn & Suites , Hotel Management
We're sorry to see that your experience fell short of expectations. Your satisfaction is important to us, and we apologize for any shortcomings during your stay. If there are specific areas where we can improve, we'd appreciate hearing from you so we can address them accordingly. We hope to have the opportunity to better serve you in the future.
by A traveller
Posted Feb. 3, 2024 on Expedia
Quiet surrounding felt safe, staff very polite and accomodating.
Comment from Hotel Management
Feb. 3, 2024 by Raj BWP Gardena Inn & Suites , Hotel Management
Dear Tenaya, Thank you for your kind words! We're delighted to hear that you appreciated the quiet surroundings and felt safe during your stay. It's wonderful to know that our staff's politeness and accommodation enhanced your experience. We look forward to welcoming you back for another peaceful and pleasant stay.
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Feb. 3, 2024 by Jack | BWP Gardena Inn & Suites, Hotel Management
Dear Maria, Thank you for choosing to stay with us at Best Western Plus Gardena Inn & Suites and leaving us an excellent score with us! It was our pleasure to provide you the best accommodation with us. We do hope to see you again soon!
