Ratings based on 886 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 2, 2024 by RP, Hotel Management
Dear Guest, Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience with us. Your feedback means the world to us, and we look forward to welcoming you back for another fantastic stay in the future.Thank you.Comfort Inn Santa Monica
by A traveller
Posted Feb. 27, 2024 on Hotels
Comment from Hotel Management
Mar. 2, 2024 by RP, Hotel Management
Mar. 01, 2024Dear Guest, Thank you for taking the time to rate our hotel! We're delighted to hear that you had a positive experience during your stay. We continually strive to provide exceptional service and comfort to all our guests. If there's anything specific you feel we could improve upon to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Thank you.Comfort Inn Santa Monica
by A traveller
Book your hotel through its website
Posted Feb. 26, 2024 on HotelsDon’t recommend this hotel for families. First of all, I don’t recommend to book through Expedia or Hotels.com, you better book through hotels website (any of you interest) not only because is quite MORE EXPENSIVE but because they won’t solve any issue rather if you negotiate directly with the hotel.
To get to the pool or to have breakfast you have to go on the public street. It does not feel safe. Even if it is a non smoking hotel you can expect smoke everywhere (specially) in your room (even though none in your family smokes) we booked for 2 nights and had to cancel the second one. We paid $215 to Expedia (each night) and got refund $178 only because we run away after we realized that nothing that was offered was what we got.
This look a lot more like a motel than a hotel.
by A traveller
Posted Feb. 23, 2024 on Expedia
Lower end hotel with limited parking
by A traveller
Posted Feb. 21, 2024 on Hotels
Water running down the hallways, heavy rain but no protection even in front of your own room. Shoes got wet in the hotel's hallway. Room although clean but noisy, you could easily;y hear people next door through walls. Breakfast shabby at best. No Good AT ALL.
Comment from Hotel Management
Feb. 22, 2024 by Raul Pecaoco/GM , Hotel Management
Feb. 21, 2024 Dear Ms. Kiani,We sincerely apologize for the inconvenience caused by the heavy rain during your recent stay with us. Please accept our deepest apologies for any discomfort you experienced due to water running down the hallways and the lack of protection in front of your room, resulting in your shoes getting wet.To address this issue, we have already initiated plans for flooring renovation to prevent water ingress into our hallways during heavy rainfall. Additionally, we are exploring options to implement sound dampening features between rooms to ensure a quieter and more comfortable environment for our guests.Regarding your feedback on the breakfast experience and noise disturbances in your room, we understand the importance of these aspects in ensuring a pleasant stay. Rest assured, we are actively working to improve the quality of our breakfast offerings and are considering measures to minimize noise transmission between rooms.We are deeply committed to guest satisfaction, and your feedback is invaluable to us. We genuinely value your patronage and would like to extend an invitation for you to contact us directly to discuss compensation as a gesture of our goodwill and desire to make amends. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Please do not hesitate to reach out to us at Comfort Inn Santa Monica to further discuss your concerns or to arrange for compensation. Thank you for bringing these issues to our attention, and we look forward to the possibility of serving you better on your next visit.Warm regards,Raul PecaocoGeneral ManagerComfort Inn Santa Monica – West Los AngelesPh. 310-828-5517 ext. 453
by A traveller
Posted Feb. 19, 2024 on Expedia
It's nice area.
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Mar. 2, 2024 by RP, Hotel Management
Dear Brian],Thank you immensely for your fantastic rating of 10 out of 10 for your recent stay at our hotel! We are absolutely thrilled to hear that you had such a wonderful experience with us.At Comfort Inn Santa Monica, our utmost priority is to ensure that every guest feels comfortable, welcomed, and catered to throughout their stay. Your glowing feedback is a testament to our team's dedication and hard work in providing exceptional service.We are delighted that you found our accommodations to your liking and that our amenities met your expectations. Your satisfaction is what drives us to continuously strive for excellence in all aspects of our hospitality.We truly appreciate your kind words and recommendation. It was a pleasure serving you, and we hope to have the opportunity to welcome you back for another outstanding stay in the near future.Comfort Inn Santa Monica
by A traveller
Posted Feb. 18, 2024 on Expedia
It accommodated us all really well
by A traveller
Posted Feb. 15, 2024 on Expedia
The staff were very friendly and helpful. I loved the location - I could walk most places I needed to get to. The property is a bit older but has been updated & renovated, so it felt nice, and it was comfortable. The room above me was pretty noisy - I could hear every little thing they were doing - I wonder if the management could stagger having people in rooms not above/below each other to help minimize noise. The only other little complaint is that the water pressure was pretty poor. But overall, I enjoyed staying here and will stay here again on future trips!
by A traveller
Posted Feb. 12, 2024 on Expedia
