Ratings based on 895 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 21, 2024
We had a wonderful experience. Lillie was working the night we checked in and she was amazing. We got in very late after a long day of Disney and we're exhausted. She was so friendly and thoughtful. She even saw me come around the corner after my door dash and knew I needed utensils. The room was very big and very clean also. We will definitely stay here every time we fly in
Comment from Hotel Management
Mar. 22, 2024 by FD, Hotel Management
Thank you Kathleen, for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Near Ontario Airport. We are glad that you enjoyed your stay with us and great to hear that Lillie provide you with excellent service. We hope to see you again soon. We love having you here!
by A traveller
Posted Mar. 6, 2024 on Expedia
I come in town about every five or six weeks love staying there close to where my business is and just convenient always clean wonderful beds
Comment from Hotel Management
Mar. 7, 2024 by FOM, Hotel Management
Thank you for your review; we do appreciate the feedback. We are glad that you enjoyed your stay with us and great to see you again; we do value your continuous loyalty with us. We look forward in seeing you again soon. We love having you here!
by A traveller from Kapolei
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by FD, Hotel Management
Thank you for your review, we are glad to hear you enjoyed your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!
by A traveller
Posted Mar. 2, 2024 on Expedia
Front desk was rude, I didn’t realize check in was at 3pm, when I went to check in at around 1:30pm the young woman at the front desk said she didn’t know what time a room like mine would become available with no additional information I asked - ok, but there will be one close to bed time?? She said check in is at 3pm, I thanked her and left. Thats all she should have said from the beginning.
Comment from Hotel Management
Mar. 2, 2024 by FD, Hotel Management
Thank you Cristina, for your review and feedback.Allow me to apologize on behalf of our hotel for failing to accommodate your early check in. Please know we value your time and effort, and that we'll do our best to ensure a smooth check in process on your next visit with us. Thank you for your review we hope to see you soon!
by A traveller
Posted Feb. 27, 2024 on Expedia
Stayed two nights in two rooms. One room the toilet bowl was leaking a consistent drip and the other room the toilet wouldn't flush. Pool was not heated but the hot tub was hot.
Comment from Hotel Management
Feb. 27, 2024 by FD, Hotel Management
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you encountered on your recent visit. We have shared your comments with our maintenance team to better handle these types of situations differently in the future. We hope to see you back soon!
by A traveller
Posted Feb. 26, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by FD, Hotel Management
Thank you for your review. We hope that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our hotel. We love having you here!
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 26, 2024 by FD, Hotel Management
Thank you for your review. We are glad to hear that you enjoyed your stay with and we look forward in seeing you again on your next visit. We love having you here!
by A traveller from Las Vegas
Posted Feb. 24, 2024 on Expedia
Large rooms that would be amazing with some updating. We were able to spread out and not be on top of each other. Room could use remodeling especially the couch in the livingroom, it was a disgrace! For the price it served it's purpose. Parking late night was not ideal. Not enough parking spaces for the amount of rooms and you are told to "just park in the yellow" right in fromt of the lobby doors. If we don't want to wake up early to move the vehicle then what happens? They would be knocking on our door so we waited around for 15 minutes as someone left and took that space. The area is nice and quiet. We would stay again for a short trip with the kids.
Comment from Hotel Management
Feb. 24, 2024 by FD, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Near Ontario Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you encountered on your recent visit. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. we look forward in seeing you again on your next visit. We love having you here!
by A traveller
Posted Feb. 23, 2024 on Expedia
Not clean and halls had a mad odor .
Comment from Hotel Management
Feb. 24, 2024 by FD, Hotel Management
Thank you Eduardo, for your review and feedback. We are sorry to hear we failed to meet your expectations. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We hope to see you soon!
by A traveller
Posted Feb. 22, 2024 on Expedia
Kind of tucked away from the traffic very quiet
Comment from Hotel Management
Feb. 22, 2024 by FOM, Hotel Management
Thank you for your review. We are glad to hear that you enjoyed your stay with and we look forward in seeing you again on your next visit. We love having you here!
