Ratings based on 921 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 6, 2024
The staff at the restaurant were great.
Comment from Hotel Management
Apr. 7, 2024 by Viviana, Hotel Management
Thank you for the great feedback, Omar! I will share your comment with management ) We look forward to welcoming you back soon
by A traveller
Posted Feb. 20, 2024 on Expedia
Hotel is clean, room was clean. They had complimentary late checkout until 11:30 which was nice. Breakfast was good even though their website said breakfast starts at 7am on the weekend, it doesn't start until 7:30 and we had to leave by 7:15am so we didn't get to eat the first morning there. In the room, the batteries in one of the remotes were dead so we couldn't use the TV. Pool was not heated. When we went to use the shower, there was no shampoo or conditioner so we had to call downstairs to have them bring some. They did come up fast, but that should have been checked by housekeeping when they cleaned the room after the prior guest. Also I requested 4 towels and 4 wash cloths in the bathroom and 2 pillows for the sofa bed and there were only 2 wash cloths and 1 pillow in the room when we arrived, despite them responding to my requests prior to check in saying they would make sure I had the items requested in the room. Water pressure in the shower was not good but I have yet to find a hotel that has good water pressure in the shower. The ice machine on our floor was not working so I went to 2 more floors to try to get ice and none of those ice machines were working either. For the cost of this hotel, I expected better. I doubt we will be staying here again unless it happens to be the cheapest in the area.
Comment from Hotel Management
Feb. 24, 2024 by Viviana, Hotel Management
Thank you for your feedback, Erin. I apologize for the experience you had and will be sharing your comments with department leaders. We hope you'll give us a second chance in the future.
by A traveller
Posted Feb. 19, 2024 on Expedia
The property was nice. Buffet need some fruits. Parking should have been free.
Comment from Hotel Management
Feb. 24, 2024 by Viviana, Hotel Management
Thank you very much for your great review and feedback, Margarita! We will share your comments with our department leaders. Thank you for choosing Embassy Suites Ontario Airport
by A traveller
Posted Feb. 18, 2024 on Expedia
Cleanliness could be better though the Hotel elevators were dirty and halls should be swept and cleaned by staff more often...
Comment from Hotel Management
Feb. 24, 2024 by Viviana, Hotel Management
Thank you for your feedback, Eddie. We apologize for the experience you had and hope you give us a second chance in the near future.
by A traveller
Posted Feb. 17, 2024 on Hotels
Comment from Hotel Management
Feb. 24, 2024 by Viviana, Hotel Management
Thank you very much for your great review, Marco! We look forward to welcoming you back soon.
by A traveller
Small inconveniences
Posted Feb. 17, 2024 on HotelsThe rooms were good, however our ice machine didn’t work and I had to go to another floor to find one. Went to the pool but it was freezing cold I had expected it to be heated because it was an indoor pool. We were close to everything which was great. However coming home late after the show we went to there was no parking available due to an event that was happening in the property and we had to park on the street, we did ask to be refunded the parking fee due to this and they obliged. Food was good as expected.
Comment from Hotel Management
Feb. 24, 2024 by Viviana, Hotel Management
Thank you for your feedback, Mardi. We sincerely apologize your stay did not go as expected and hope you give us a second chance in the near future.
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by George G, Hotel Management
Thank you so much for the outstanding rating, we appreciate your feedback and will be always looking forward to welcoming you back to Embassy Suites Ontario.
by A traveller
Posted Jan. 27, 2024 on Hotels
My stay with my family was very bad. At the time of check-in, they wanted to charge me $15 for parking, something they never mentioned on their website, and I told them to clean me every day and they didn't. They did it, the bathroom didn't work, they kept throwing water out of the toilet all the time and we couldn’t rest, and the worst thing was when my wife went to the gym, and asked for towels at the front desk, they told her that if she works in the hotel, and they couldn't give her any, that's racism . We will never go back to that place again.
Comment from Hotel Management
Jan. 28, 2024 by Viviana, Hotel Management
Thank you for your feedback, Roberto. I see that the parking fee was waived for you but it is on the hotel's website along with Expedia's website. We are sorry to hear you had a bad experience and hope you give us a second chance in the future.
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by George G, Hotel Management
Thank you so much for the outstanding rating, we appreciate your feedback and will be always looking forward to welcoming you back to Embassy Suites Ontario.
by A traveller
Definitely will stay again!
Posted Jan. 24, 2024 on HotelsThe room was amazing and everything was fantastic - especially the rainfall shower head and the breakfast offerings. The only negative was that the pool heater and spa weren't working, so my son didn't really get to swim. Everything else was wonderful.
Comment from Hotel Management
Jan. 28, 2024 by Viviana, Hotel Management
Thank you for your feedback, Andrea. We're sorry your stay fell short of your expectations and hope you'll give us a second chance in the future.
