Note fondée sur 36 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,9 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Gregory
Publié le 19 sept. 2017 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2017 par Samantha, Gestion de l’hôtel
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.
par un voyageur
Publié le 17 déc. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
25 déc. 2019 par Corporate Office, Gestion de l’hôtel
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.
par un voyageur
Publié le 11 août 2019 sur Hotels
VERY NOISY - the property isn't advertised as being across the street and above an outdoor nightclub, but it is. On the first night we returned home exhausted to hear and feel the room vibrate from the club booming away across the street. It continued on throughout the night till 4am and then re-started for the cleaning up at 8am. The place is let by Pelican Residences (who aren't supposed to sub-let through Airbnb, we were asked not to enter through reception to avoid awkward questions). Pelican refused to allow us to cut short our booking without penalty. They offered to refund one of the three day booking if we left the apartment by 11am on the second day which we couldn't afford to do.
Hotels.com promised to get us out of the agreement given the situation, we were on a family vacation and couldn't get any sleep. However, when Pelican refused to agree they simply gave up and offered no further help.
The area is going through a massive regeneration programme so you should also be aware that the lorries rock up at 8am and throughout the day and sit below the apartment with their engines running and you have the workmen and heavy duty tools working on the sites right next to the residence.
The apartment itself is spacious, clean and would have been lovely to stay in if it wasn't for the noise.
par un voyageur
Publié le 17 juill. 2019 sur Expedia
The whole check in and check out seemed illegal and very unprofessional
Commentaires de Gestion de l’hôtel
17 juill. 2019 par Chris Rivers, Gestion de l’hôtel
Hi Guest,
May we know what exactly happened so that we can investigate? We need to understand what happened and as to why you posted this kind of review. If you can share which apartment and which reservation that would also help.
Thanks!
par un voyageur
Spacious and clean apartment
Publié le 20 juin 2019 sur HotelsThe apartment was big, clean and well equipped. The location was really close to the Hillywood walk of fame. Parking in the garage was convenient as you could take rhe elevator straight up to the apartments floor. The area felt safe, I would come back and stay even longer.
Commentaires de Gestion de l’hôtel
26 juin 2019 par Corporate Office, Gestion de l’hôtel
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.
par un voyageur de Calgary, AB
It has great potential with some TLC
Publié le 22 mai 2019 sur HotelsThere are units in different buildings as we did not have a rooftop pool as expected, nor a view or sofabed as pictured. It was a futon style.
Check in and check out was easy, but we learned that the toilets were being replaced the next day starting at 8am, not ideal wanting to sleep in on vacation. You are also responsible for personal items like electronics and passports so it caused us great anxiety leaving the unit. This was beyond their control, but we were not given the opportunity to cancel or price reduction.
The unit had holes in the walls behind the bedroom doors, a broken bedside table in one, and one bathroom had grime, a gross showerhead, and dirty curtain.
It is important to note that the bedrooms did not have room darkening blinds. The bedrooms do not get dark due to the pool and pathway lighting on all night and one pool light shines directly on the bed in 1 room making it challenging to sleep. (Photo taken at midnight)
The key/fob did not work well on the elevator and it was difficult to get to the parkade.
There was a guest guidebook in the room but it lacked information on how to use the thermostat or where to find the fitness center or business center. We could not find access to either.
Pelican initiated follow-up with us the 1st day and indicated they would address these things quickly but not before our departure. Hopefully, they will.
A box of laundry soap would be nice, and a security latch on the front door more secure at night.
Commentaires de Gestion de l’hôtel
27 mai 2019 par Corporate Office, Gestion de l’hôtel
Thank you for staying with us. We have taken steps to correct all the observations. We work hard to make our guests happy and appreciate your feedback!
par un voyageur
Publié le 21 mai 2019 sur Hotels
Bathrooms were dirty. Sink was clogged with hair. I had to clean it myself. Even after telling the person in charge they didn’t sent anybody to clean.
Commentaires de Gestion de l’hôtel
22 mai 2019 par Corporate Office, Gestion de l’hôtel
Thank you for staying with us. We work hard to make our guests happy and will make sure that will take steps to correct all the observations. We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.
par un voyageur
Publié le 24 avr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
24 avr. 2019 par Jo, Gestion de l’hôtel
Hi Donna, thank you for the rating, we highly appreciate it. We are looking forward hosting you in your next trip.
par un voyageur
Hollywood & Subset Furnished Apartments
Publié le 29 janv. 2019 sur HotelsThis is the second time we have used a Pelican Residence. The location was excellent. However, the apartment and the attitude of Pelican Residences leaves a lot to be desired. They spend more time telling guests what they can be fined/evicted for than in caring about their comfort. Every e-mail they send contains warnings about noise, smoking, and losing the keys and what it will cost.
The stove in the apartment looked like it had never been cleaned. There was no toaster, but they eventually provided one. There were no dish towels in the apartment but there was a dishwasher. One of the bedside tables was falling off the wall. The wattage/illumination used in all the lamps was so poor you couldn't read easily. There was no hot water in the morning on one of the days we stayed there.
The worst problem concerns the limitation of one set of keys/garage fobs per apartment. That may be fine if there are only two occupants, but even that causes problems. The lack of extra keys/fobs means that everyone either has to do things together, or some folks simply have to remain in the apartment because once they leave, they can't get back in. That becomes a logistical nightmare for 2 or 3 but just about impossible if 5 or 6 people were staying together.
There only was one T.V. set in the entire apartment. It was located in the living room, there were none in the bedrooms. The Spectrum T.V. service was annoying to use; however, the internet service was fine.
Commentaires de Gestion de l’hôtel
30 janv. 2019 par Corporate Office, Gestion de l’hôtel
Thank you for staying with us. Wish you had said something during your stay so we could have taken some action. All the problems that you mention are solvable and we are looking into it. If you'd just called us during the stay we would have resolved it then itself for you. However we believe in giving our customers the very best and we will make sure all this is resolved. We work hard to make our guests happy and appreciate your feedback!
par un voyageur
Publié le 8 nov. 2018 sur Expedia
記載されている住所と実際のホテルの場所がちがう。
住宅アパートを貸しに出しているだけなのでチェックインカウンターがない。
貸しに出しているスタッフと電話でやり取りをして
ホテルの前でキーなどを受け取る必要がある。
スタッフの対応はいい感じ。
部屋はぱっと見綺麗だけど細かいところが汚い。
設備は色々と整っていて充実していました。
電子レンジ、食器洗い機、洗濯機、乾燥機、オーブン、コーヒーメーカー、ミキサーなどなど
プールと温水プールも良かったです。
あと立地も良いかと！
Commentaires de Gestion de l’hôtel
14 nov. 2018 par Jo, Gestion de l’hôtel
Thank you for taking time writing for us. We have collected the issue and will definitely address it accordingly for our future guest.
