Note fondée sur 68 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2024 sur Expedia
Very unsafe to travel alone. Left after first night. Noisy. Had to keep TV on.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Lynn,We're truly sorry to hear about your experience at our hotel. However, safety is our utmost priority, and we take all necessary measures to ensure the well-being of our guests. Our location is regularly monitored and our premises are equipped with security measures to provide a secure environment. Regarding noise disturbances, we apologize for any inconvenience caused and encourage guests to notify our staff immediately so we can address the issue promptly. Rest assured, we continuously strive to improve our guests' experiences and appreciate your feedback.
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Manager, Gestion de l’hôtel
Hello Melissa,We appreciate you choosing to stay with us. Please feel free to reach out to us directly with any feedback you may have from your recent stay to help us improve our services. Thank you for being our guest.
par un voyageur
Publié le 29 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Manager, Gestion de l’hôtel
Hello Monisha,We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please do not hesitate to contact us directly so we can address them accordingly. We hope to have the opportunity to welcome you back and improve your experience.
par un voyageur
Nicely upgraded but strong smells
Publié le 29 févr. 2024 sur HotelsThe room had an overpowering smell of cleaning chemicals. We had to air it out for hours and it still smelled all night. We couldn’t get the tv to work either. We asked for a late check out. They gave us half an hour until 11.30. At 11:30 the phone rang and the employee just said 11.30. Nothing else. It was impersonal and abrupt. We were just walking out the door but they really rushed us out. The employees appear to all be Indian and while we enjoy Indian food, the lobby had an overpowering smell of it.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Manager, Gestion de l’hôtel
Hello Patricia, We regret to learn of the challenges you faced during your stay with us. Our team strives to maintain a pleasant environment for all guests and will address the concerns you raised promptly. Your feedback is valuable, and we appreciate you bringing these matters to our attention.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
I like the hot tub in the room. The size is huge vompared to other in room tubs BUT it was kinda dirty my hubby spent about an hr to clean it so we could use it. Even the shower was dirty. It had lots of dust and the mattress was stained on the sofa bed and the sofa bed pillows. It wasnt dirty like this the 1st time we stayed. Probably wont be staying again.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Lizette,We appreciate your feedback and apologize for the disappointment you encountered. Your comments will be brought to the attention of our housekeeping team for further review. We strive to provide a comfortable and clean environment for our guests and regret if we fell short on this occasion. Your concerns will be addressed to ensure a better experience for future guests.
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mars 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Yasmin,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
A lot of all night noise from the traffic on Whittier Blvd. Plus there was a man under the influence of drugs out in the parking lot slamming his car, trunk, hotel doors! it went on for hours from 10:00pm - 3:00am. If not longer, he was walking around his car slamming the doors and making as much noise as he could possibly make. I was exhausted, never again will we stay there. The room was not as clean as we liked, the floors where dirty.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Celia,We sincerely apologize for the disturbance caused by the external noise and the disruptive behavior of the individual in the parking lot. We understand the inconvenience this may have caused to your stay. Our team works diligently to mitigate any disturbances, however, we regret that we were unable to address this situation to your satisfaction. Regarding cleanliness, we assure you that cleanliness is a top priority, and we will address your concerns with our housekeeping team to ensure such oversights are not repeated. We appreciate your feedback and hope you reconsider staying with us in the future.
par un voyageur
Not happy with stay
Publié le 12 févr. 2024 sur HotelsPlace was dirty. Sticky floors. Bathroom floor had hair on the floor. Ball of hair next to table. Ketchup or bbq stains infront of couch. We went to tell the front desk and he went to tell the cleaning lady to go clean the room. She said it was another cleaning lady that cleaned that room not her. We had to leave and come back later. Came back amd it was better then it was. Not really clean. Not to happy but had to stay. No other placed had rooms for 3 nights in a row for us. We should get some sort of refund back because we left and had to come back later.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hello,We sincerely apologize for the inconvenience you experienced during your stay. Maintaining a high standard of cleanliness is paramount to us, and we regret that your room did not meet expectations upon your arrival. We have addressed your concerns with our housekeeping team to ensure such oversights are not repeated. We appreciate your patience and understanding and hope to have the opportunity to exceed your expectations in the future.
par un voyageur
Publié le 11 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Brianna,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 7 févr. 2024 sur Hotels
The room was not complete clean. They had to remove the food from the refrigerator and someone else socks. The ceiling had spider webs and was always smelling like weed. Felt sick all the time in the room.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Blanca,We sincerely apologize for any inconvenience you experienced during your stay. Cleanliness is of the utmost importance to us, and we regret that your room did not meet our usual standards. We have addressed your concerns with our housekeeping team to ensure that such oversights are rectified promptly. Additionally, we enforce a strict non-smoking policy throughout non-smoking areas, and we will investigate this matter further to maintain a comfortable environment for all our guests.
