Ratings based on 873 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 22, 2024
not very clean, not modern, needs heavy update, dirty, manager or owner has his hand out all the time, had to pay 60 extra to check in early, 2 hrs and be able to park my car, then day of check out at 11 could not leave the car there until 3pm unless 20 pay him to leave it. pictures not of some of the property, shows you nice pictures but you get there and its not so nice. I would stay away.
Comment from Hotel Management
May 1, 2024 by S, Hotel Management
We apologize for the inconvenience you experienced during your stay. We take cleanliness and guest satisfaction seriously and will address your concerns immediately. Your feedback is valuable to us, and we'll work to improve. Thank you for bringing these issues to our attention.
by A traveller
Posted Apr. 7, 2024
I had reserved an ADA accessible room but they did not furnish one nor did Travelocity do anything at all to fix the mistake. The property manager didn’t not care at all to address my concerns at all. The room was filthy and the tub had to railing or safety mat at all. It was dangerous. Very displeased with this property and how we were treated.
Comment from Hotel Management
May 1, 2024 by S, Hotel Management
We sincerely apologize for the inconvenience you experienced during your stay. Ensuring accessibility and guest safety are our top priorities, and we regret falling short in meeting your expectations. Your feedback is invaluable, and we will take immediate steps to address the issues you've raised. We're committed to improving our services and hope to have the opportunity to welcome you back for a more positive experience in the future.
by A traveller
Quick stay in Long Beach
Posted Feb. 29, 2024 on HotelsOur stay was on a Wednesday, arrived after 6pm and there was plenty of parking. I am not sure what it looks like in weekend, was worried, but I had no trouble getting a place to park. The attendant was easy to check-in. There was an elevator to take us up to our floor. Room was clean, it was dated a bit and the TV had only1 local channel. The tv was not connected to wifi, I did not try to contact staff. The hotel was for only one night, it was just to get rest and leave early in the morning. It worked for that purpose. Ok place to get rest. I did not use Air conditioning as it was cold outside and the inside was just the right temp for us. Checking out was easy. I did have to use credit card to leave a deposit. Deposit was returned the same day. No issues with my stay. There was hot water and the bed sheets were clean.
by A traveller
Cockroaches in the bathroom
Posted Feb. 25, 2024 on HotelsIt was pretty horrible, there was rust in the bathroom and there was cockroaches in the room. I wouldn’t stay here again.
by A traveller
Posted Feb. 25, 2024 on Expedia
Comment from Hotel Management
May 1, 2024 by S, Hotel Management
Dear Salvador Rodriguez or Marisol,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay in the future.
by A traveller
Posted Feb. 20, 2024 on Expedia
The check-in process is antiquated and took forever. Required a $100 cash deposit to check-in and there is no ATM on-site. Then upon departure you are required to go back to front office to get the $100 back (after front desk confirms you did not smoke in your room).
The hallway smelled clean and the room was clean.
Parking area in the back alley is covered in urine. Rooms overlooking the alley can be noisy at night.
by A traveller
Posted Feb. 20, 2024 on Expedia
by A traveller
Posted Feb. 19, 2024 on Hotels
by A traveller
Posted Feb. 17, 2024 on Hotels
Shady place.
by A traveller
Posted Feb. 15, 2024 on Hotels
