Ratings based on 611 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 6, 2024 on Expedia
El baño se sale mucho el agua
Comment from Hotel Management
Feb. 7, 2024 by Gerente general, Hotel Management
Estimada Nancy, Gracias por tomarse el tiempo de compartir su reciente experiencia con nosotros.Le ofrecemos una disculpa por el incidente que se presentó con el agua que salía de la ducha durante su estancia en el Hotel City Express Los Mochis, se ha informado a los departamentos involucrados quienes tomaran las medidas internas necesarias previniendo que una situación similar como esta se repita, agradecemos su comprensión y confiamos en seguir contando con su preferencia.
by A traveller
Posted Jan. 15, 2024 on Hotels
Comment from Hotel Management
Jan. 16, 2024 by Gerente General, Hotel Management
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!
by A traveller from Visalia
Posted Jan. 9, 2024 on Expedia
Location was great. Was very clean. Did not like that we had ro get 2 rooms and we could not get rooms close to each other despite having one room with kids! We could not make calls in between rooms either. We couod not go to each others floor. All for "security" reasons.
Comment from Hotel Management
Jan. 9, 2024 by General manager, Hotel Management
Dear Sergio:At City Express By Marriott Los Mochis we are pleased to know that your stay was of your liking, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day.Anything you need please do not hesitate to contact us.Sincerely,
by A traveller
Posted Jan. 2, 2024 on Expedia
Breakfast was good!
Comment from Hotel Management
Jan. 5, 2024 by General manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A traveller
Posted Dec. 3, 2023 on Expedia
GOOD EXPERIENCE
Comment from Hotel Management
Dec. 7, 2023 by Gerente General, Hotel Management
Buen día Isabel, nos da gusto que tu estancia fue placentera, esperamos verte pronto en Hotel City Express By Marriott Los Mochis, continuaremos esforzándonos para que tu siguiente visita sea aún mejor, que tengas bonito día.
by A traveller
Posted Nov. 26, 2023 on Expedia
Worked really well for us. Very clean and safe
Comment from Hotel Management
Dec. 4, 2023 by General manager, Hotel Management
Dear Deb:At City Express By Marriott Los Mochis we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day.Anything you need please do not hesitate to contact us.Sincerely,
by A traveller
Posted Nov. 23, 2023 on Expedia
Convenient for getting to the airport, and they arranged a taxi for me
Comment from Hotel Management
Dec. 4, 2023 by General manager, Hotel Management
Dear Beth, thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A traveller
Posted Nov. 17, 2023 on Expedia
make sure you have fresh clean towels in the morning when you clean up the room! so you dont leave the rooms with no towels at all.
Comment from Hotel Management
Nov. 21, 2023 by General Manager, Hotel Management
Dear Maria,We appreciate your preference to choose us as your choice of accommodation and the time you took to give us your comments, this allows us to improve day by day, we are sorry to know that your stay was not all pleasant, be assured that our Housekeeping department will make efforts to overcome such details and show you improvements in your next visit, let me told you that we will take action with the points you mentioned us. Anything you need please de not hesitate to contact us, have a great day.Sincerely,
by A traveller
Posted Nov. 12, 2023 on Expedia
We stayed twice. The first room was great and good value for money but the second room was more dated with an old and noisy ac unit. The staff didn’t speak English (not a complaint, just an observation) so we weren’t told about the shuttle bus to the station and also we didn’t know what time breakfast started. We had a good meal at the restaurant next door (the one behind the sushi place). The hotel is also convenient for Walmart to stock up on snacks for the train.
Comment from Hotel Management
Nov. 13, 2023 by General Manager, Hotel Management
Dear Karen,We appreciate the time you took to write us your comments and experience in our hotel City Express By Marriott Los Mochis, we are aware of the problems that arose during your stay with us, we are implementing corrective measures to ensure that such details are not repeated and we can have the opportunity to be again hosting your choiceBe assured that we are working for these opportunity areas that arose not return to happen and become your best choice.We offer our sincere apologies for these incidents during your stay.
by A traveller
Great place to stay
Posted Oct. 11, 2023 on HotelsGreat little hotel with small rooms done up perfectly and in a minimalist way. Very safe area, lots of nearby places to eat etc. would stay there again!
Comment from Hotel Management
Oct. 11, 2023 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
