Ratings based on 767 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Hotels
Stayed there for the night with my wife for a courier route that I run on the weekends. Check in was very quick and the room was as expected, clean and comfortable.
Comment from Hotel Management
Mar. 23, 2024 by Lucas, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A traveller
Posted Mar. 4, 2024 on Hotels
The hotel was in a good location, close to a lot of food, and shopping. The facility was clean, everything fully functional, and appeared very new. I appreciated the all of the fitness equipment worked, but the disinfectant wipes were dry. The pool is also very small.
Comment from Hotel Management
Mar. 23, 2024 by Lucas, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A traveller
Posted Mar. 4, 2024 on Expedia
My stay was very nice
Comment from Hotel Management
Mar. 23, 2024 by Lucas, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A traveller
Posted Mar. 3, 2024 on Expedia
The area.has a lot to offer. The lobby abd staff are friendly. Our room was not vacuumed or dusted and there was something smeared on the wall.
Comment from Hotel Management
Mar. 25, 2024 by Lucas, Hotel Management
Thank you for staying with us! We appreciate your feedback and will work hard to better the housekeeping turnaround so that this will no longer be an issue. Thank you again
by A traveller
Great 1 night Stay
Posted Mar. 3, 2024 on HotelsStayed here to see family. The Bathroom fan didn’t work & the rooms need to be upgraded with USB ports. Could be in the lamps, clock, ect. Most all hotels have them now. The pool is very small compared to the pictures. Overall stay was good but just need some upgrades.
Comment from Hotel Management
Mar. 25, 2024 by Lucas, Hotel Management
Thank you for staying with us! Firstly, I am very sorry that the bathroom fan in your room was not working. We will be working towards better detection of any issues in rooms before arrival. We greatly appreciate your feedback and are currently working towards an update for an overall better experience. Thank you again.
by A traveller
Posted Feb. 29, 2024 on Hotels
Comment from Hotel Management
Mar. 23, 2024 by Lucas, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A traveller from Huntsville
Posted Feb. 27, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by Lucas, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A traveller
Posted Feb. 27, 2024 on Expedia
Liked the room was clean. Did not like that coffee was a deal with Starbucks so VERY expensive
Comment from Hotel Management
Mar. 25, 2024 by Lucas, Hotel Management
Thank you for staying with us! We appreciate your feedback.
by A traveller
Posted Feb. 26, 2024 on Hotels
2 items that were annoying. First of $9.50 for a beer is crazy. Secondly, the TV was rather small.
Comment from Hotel Management
Mar. 25, 2024 by Lucas, Hotel Management
Thank you for staying with us! We appreciate your feedback.
by A traveller
Posted Feb. 25, 2024 on Expedia
I took my family to this hotel for the Kentucky Cheer Derby. It’s 17 minutes from the Expo Center and conveniently located. I have pretty high standards and I felt this hotel met my standards fairly well. The rooms were nice and clean, beds comfortable, pool was open and nice, bar is great and so is the atmosphere. I felt it was a safe location with plenty of staff onsite. The only thing I would say needs improvement is their breakfast options & providing guests with the basics, such as cups, plates, forks etc. We had a microwave but nothing to actually put any food on or drinks in. I did call and ask and they were pretty unhelpful with that. But that’s the only complaint I have.
Comment from Hotel Management
Mar. 25, 2024 by 1, Hotel Management
Thank you for staying with us! We are very sorry to that we were unhelpful in getting you utensils and plates. We appreciate your feedback and are working towards the betterment of staff training to be better equipped to assist guests.
