Note fondée sur 71 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 mars 2024 sur Expedia
Front desk was very polite
Commentaires de Gestion de l’hôtel
22 mars 2024 par M, Gestion de l’hôtel
Dear Jenny,Thank you so much for your generous rating. We are glad we could win your trust and provide you with the best. It is so pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay and we hope to enhance this experience even further in the future. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team
par un voyageur
Publié le 4 févr. 2024 sur Expedia
The staff was great when i checked in. Very nice and helpful
Commentaires de Gestion de l’hôtel
9 févr. 2024 par M, Gestion de l’hôtel
Dear James,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team
par un voyageur
Publié le 22 janv. 2024 sur Expedia
The staff was very nice and respectful it was clean well maintenance and I have a lovely night slept good
Commentaires de Gestion de l’hôtel
25 janv. 2024 par M, Gestion de l’hôtel
Dear Shirley,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team
par un voyageur
Paid pet fee for ESA
Publié le 11 janv. 2024 sur HotelsFirst problem was having to pay a pet fee for my service animal, and when I told them he was an ESA, they said they allowed dogs but not generally cats. Even though he’s certified. So was frustrated there.
Second problem was the smell, while it wasn’t potent, you could clearly tell smoking was done in the room even though I booked a non-smoking room.
Third were the stains on everything. From the sheets to the mattress cover to the towels. There was very little space on the bed that had no stains. And all the towels I had in the room had stains on them. Very disappointed in this stay.
I usually have a great visit and prefer to stay at Econo lodge because I am a Choice Hotel Member, but I would not recommend this location.
Commentaires de Gestion de l’hôtel
17 janv. 2024 par M, Gestion de l’hôtel
Dear Sara,Thank you for sharing your feedback with us. We sincerely apologize for the challenges you experienced during your recent stay. We understand the importance of accommodating service animals, and we regret any confusion regarding the pet fee. We appreciate your patience and will address this matter with our team.Regarding the issues with the room condition, we apologize for the inconvenience caused by the smell and stains. This is not reflective of our usual standards, and we will investigate and take corrective actions to ensure a better experience for our guests. We value your loyalty as a Choice Hotel Member and are committed to regaining your trust. Sincerely,Management Team
par un voyageur
Publié le 6 déc. 2023 sur Expedia
Very sweet people
Commentaires de Gestion de l’hôtel
22 déc. 2023 par M, Gestion de l’hôtel
Dear Shirley,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team
par un voyageur
Ok for what it was
Publié le 26 sept. 2023 sur HotelsThe good- Price was great, 45 min or so easy commute to Louisville. Food and walmart/ shopping nearby. Staff was excellent. The bad- hardwood floors were sticky and dirty, not the cleanest; walls are thin and was woken up several times by a couple next door arguing. Instead of charging my card $50 for a deposit like they mentioned, they charged me for the entire amount of stay again for a deposit which basically crippled my trip.
Commentaires de Gestion de l’hôtel
29 sept. 2023 par M, Gestion de l’hôtel
Dear Guest,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team
par un voyageur
*Definitely* a smokers' hotel.
Publié le 25 sept. 2023 sur HotelsSupposed to be a non-smoking room, but it's very obviously regularly smoked in, as I suspect all their rooms are. Smelled absolutely horrid, but that's what you get for the price I guess.
Commentaires de Gestion de l’hôtel
29 sept. 2023 par M, Gestion de l’hôtel
Dear David,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
par un voyageur
Publié le 25 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2023 par M, Gestion de l’hôtel
Dear John,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
par un voyageur
Publié le 25 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2023 par M, Gestion de l’hôtel
Dear Breanna,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
par un voyageur
Publié le 24 sept. 2023 sur Expedia
I liked the location, pretty close to anything I needed. The bed was horrible, super lumpy and squeaky. Definitely needs to be updated!
Commentaires de Gestion de l’hôtel
29 sept. 2023 par M, Gestion de l’hôtel
Dear Sarah,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team
